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Troubleshooting DSL Modems

Updated on October 28, 2014

Troubleshooting DSL

Listed below will be some of the best steps for troubleshooting DSL. These techniques are used by professional networking technicians and can also be easily learned by an average computer user with a little bit of practice and patience.

Step # 1

It may sound silly, but even the brightest of all people will assume the worst when the only real problem is that a the router is turned off! Make sure the router is powered on first before you do anything else.

Step #2

Make sure the phone line is plugged into your DSL router. Without this connection, DSL will NOT work. No exceptions.

Step #3

Observe both the phone line and the CAT 5 or 6 network cable. Can you see any breaks, cracks or psychical damage done to the cables? If so, you may have to replace one of the cables. Cables are more sensitive than people think. Cables could function incorrectly from psychical and even forces such as microwaves or lights in a room.

Step #4

Pickup your house or office phone. Can you hear a dial tone? Can you make outgoing calls? If not then you will want to contact your DSL provider directly. Verizon and earthlink's phone numbers can be found online. Some DSL providers phone numbers can even be found on the router its self. No matter who your DSL provider is, they will be more than happy to try to solver the issue over the phone or send an onsite technician to your location for free, usually 100% free of charge.

Step #5

Is the router functioning properly? Such as, are all the proper lights flashing? Check the documentation that came with your router to make sure all the proper lights are on or flashing.

Step #6

Is there anything sitting on top of the modem? such as boxes or papers? If so, get them off! Routers can easily overheat causing components inside the router to become damaged which will certainly alter the functionality of the router,

Step #7

Has your IP address expired? Sometimes, internet service providers will provide you with a temporary IP address. Over the course of 1 - 2 months, your ISP will renew the IP address. The best way to fix this problem is to press the reset button on the back of your router and wait for it to reset. You should also reset the computer as well. Or click the start menu, click "run" and type in "CMD", then type in "ipconfig / release" and hit enter. Then type "ipconfig /renew" and hit enter again and you should be fine after that.

Step #8

Has your computer been in sleep mode? Sometimes internet connections are reset after the computer has gone into sleep mode. The best way of fixing this problem is to simply reset your computer.

Step #9

If your connection randomly becomes disrupted, then try restarting your web browser. Otherwise call your DSL provider to troubleshoot the issue further. It may be a problem in your area or zip code.

Step #10

Did you previously have a DSL modem installed? If so, you may want to uninstall the old DSL modem software. There have been cases were 2 different router software's will conflict with each other.

Step #11

Speed it up! Usually the DSL router provided by your service provider will run at slower speeds, just because they supply you with the most basic home router. If your looking for something a lot more advanced that will support wifi networks, gaming devices and run at blazing speeds, then you might want to try the Netgear D6200. And if you live in boston and need a new website, try this boston web designer, he will truly top and other web design freelancer around Boston.

All in all, the steps above will solve 90% of your DSL issues in your home or office, otherwise the problem may be with your system itself such as a virus. Or in some cases, it could be the DSL provider. Some providers do experience issues in certain regions and work hard to fix region ride DSL issues.


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