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Troubleshooting Droid Razr Problems

Updated on April 6, 2012
Max Dalton profile image

Max holds a B.S. in Mass Communications from SIU and an M.A. in Communication from U of I and is pursuing an MBA from Webster University.


Common problems that hamper the performance of the Droid Razr include battery and power problems, touch screen problems, the device not being recognized when connected to a computer, Wi-Fi problems and more. Work through various solutions for your unique problem to see if it's something you can resolve without bringing your wireless service provider into it.

The Droid Razr is roughly 1/4-inch thick and features a display that's just under 4 1/2 inches.
The Droid Razr is roughly 1/4-inch thick and features a display that's just under 4 1/2 inches. | Source

Razr Battery Life Problems

A variety of factors can negatively affect your Droid Razr's battery life. While your smart phone's battery life will slowly get worse over time, there are a number of things you can do to ensure you're getting the most out of your device:

  • Reduce the brightness setting on your Droid Razr. The brighter your phone is set to display, the worse your battery life will be.
  • If you won't be within range of a Wi-Fi network for an extended period of time, disable Wi-Fi on the Droid Razr. If the Wi-Fi feature is enabled and your not within range of a wireless network, the smart phone will constantly be using power to search for a Wi-Fi network.
  • If you're in an area where you receive an exceptionally low signal, the smart phone will need to expend more power to pick up any kind of signal at all. Move to an area where your device receives a stronger signal.
  • The Droid Razr's battery life can also be dragged down when you're in an area where there are a large number of devices that operate on a wireless frequency. This is often the result of a large number of cell phones being located in one area.
  • Completely shut down apps you're not using that may be running in the background.

Droid Razr Touch Screen Not Working or Device Frozen

  • Remove any screen protector or cover from your Droid Razr smart phone and then try using the touch screen. If the device is responding as it should, the issue was most likely with the screen protector or cover. Try using a different screen protector or cover with the device to resolve your problem. Test the screen protector or cover before you purchase it.
  • Clean the Droid Razr screen off. If dirt or gunk has collected on your screen, the screen may not respond to your touch. Alternatively, clean your hands thoroughly, as dirt or gunk collected on your hands can also prevent the device from picking up your fingers movements.
  • If the device still isn't responding, the problem is likely the result of a glitch with the Droid Razr or an issue with an app that's running. Hold down the "Power" button and the "Volume Down" button simultaneously to force the device to shut down, which clears the device's cache for forces all of the programs that are running to shut down.
  • If you've been charging your Droid Razr using a third-party charger and not one certified by your wireless service provider, switch to a charger that's certified for your device by your wireless service provider.
  • If possible, uninstall any apps that were recently installed on your device. After uninstalling the app, continue to try operating your smart phone. If your phone works without issue for a few days, try reinstalling the app. If the problem occurs again, uninstall the app. Contact the app maker to report the issue and see if they're working on a fix.

Droid Razr Not Recognized by Computer

  • Restart your Droid Razr smart phone. This may cause your computer to recognize your device.
  • Push the connector's on each end of the smart phone's USB cable into both the computer and the phone. If the cable isn't firmly pushed in to both places, the computer won't recognize the device.
  • Try replacing the USB cable with a USB cable certified by your wireless service provider. The USB cable you're using may have cuts, tears or some other physical damage, or be defective.
  • Connect the Droid Razr smart phone to a different USB port in case you're using a defective or damaged USB port.
  • Restart your computer in case the cause for your smart phone not being recognized isn't your smart phone but it's actually your computer.

Droid Razr Wi-Fi Problems

There are a variety of factors that can contribute to a poor Wi-Fi connection on your Droid Razr:

  • Try disconnecting from the wireless network and then reconnecting. This can resolve minor issues with your Wi-Fi connection.
  • If possible, reset the wireless router. This can often be done by disconnecting the power cable from the wireless router for a few minutes and then reconnecting it.
  • If your smart phone isn't accepting the username and password your entering that are associated with the wireless network, ensure that you're trying to connect to the appropriate network and also ensure that your information is correct, taking into consideration case sensitivity.

Update Droid Razr Software

For problems that you can't resolve through other means, try updating the Droid Razr's firmware by doing the following:

  1. Select the "Menu/Apps" icon on the device's home screen.
  2. Tap "Settings."
  3. Select "About Phone.
  4. Tap "SystemUpdates." If an update is available for your smart phone, install it.

Restore Droid Razr to Factory Settings

For problems that can't be resolved through any other means, try restoring the Droid Razr to its original factory settings. While this does erase all of your personal settings, programs and information stored on the smart phone's memory, it resolves most problems with the phone that are capable of being fixed. As a general rule of thumb, always back up your device before performing a factory restoration. You can perform a factory restoration by doing the following:

  1. Tap "Menu/Apps."
  2. Select "Settings."
  3. Tap "Privacy" and then tap "Factory Data Reset."
  4. Select "Reset Phone." The Droid Razr will be restored to its original factory settings.


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      Nova 3 years ago

      it freezes for me every once in a while then rmldoany restarts does send text but all the games are boring except teeter is pretty interesting :] not the best smart phone ever tho and it also calls the same person twice :/ it calls even when im talking to that specific person D: but yea pretty crappy fone at times :/