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Troubleshooting Galaxy Tab Problems

Updated on January 8, 2016
Max Dalton profile image

Max holds a B.S. in Mass Communications from SIU and an M.A. in Communication from U of I and is pursuing an MBA from Webster University.


Common problems with the Samsung Galaxy Tab include issues with the device's battery life, problems getting the device to power on, problems charging the device, the device unexpectedly shutting down and more. Use troubleshooting to solve your specific problem and get your Galaxy Tab back up and running without having to send your device away for repairs.

The Samsung Galaxy Tab offers 32 GB of storage, front- and rear- facing cameras, and supports a wide array of audio and video formats.
The Samsung Galaxy Tab offers 32 GB of storage, front- and rear- facing cameras, and supports a wide array of audio and video formats. | Source

Samsung Galaxy Tab Battery Problem

  • Turn the backlight down on your Galaxy Tab. The brighter your backlight operates at, the faster your battery will be used up.
  • Access the Internet and use avoid using other aspects of your phone that use either a cellular or Wi-Fi connection (such as checking e-mail) less frequently. The more you pull in data over any type of network connection, the faster the battery will drain.
  • If you're using a third-party charger for your Galaxy Tab, this may be the cause of your problems. Stop using the third-party charger and only use the charger that came with your device or a Samsung-certified charger.
  • If you're not in the range of a Wi-Fi network, disable your Wi-Fi connection. If Wi-Fi isn't disabled, your Galaxy Tab will continually search for a Wi-Fi network within range, draining battery power faster it normally would.

Samsung Galaxy Tab Won't Power On / Charging Problems

  • Try holding the Galaxy Tab's Power button down for at least 30 seconds to force the device to power it on.
  • The battery may be completely drained. If this is the case, when you plug the Galaxy Tab into a charger, the charging icon won't appear on the screen for at least 10 minutes. As a result, connect the Galaxy Tab to a charger and let it sit for at least an hour to build up the device's battery power.

Samsung Galaxy Tab Shuts Off While in Use

You're likely experiencing a problem with your device timing out. Try resolving this problem by adjusting your device's timeout settings by doing the following:

  1. Tap "Home," "Menu" and then "Settings." The Settings menu opens on your device.
  2. Tap "Display Settings" in the list of options. This option features a half-sun icon to the left of it. The Display Settings window opens.
  3. Tap "Screen Timeout" and then tap the time you want the device to go by without use before it times out and goes into standby automatically. The timeout settings will be changed.

Driver Error When Connecting Galaxy Tab to Computer

  • Review the minimum system requirements for using your Galaxy Tab with a computer. If your computer doesn't meet the minimum requirements, you may encounter problems when connecting your Galaxy Tab to it.
  • Correct drivers for your Galaxy Tab may not be installed on your computer. Click here to navigate to the Samsung Support page where you can enter the specific model number for your Galaxy Tab and then download the most recent computer drivers to install on your machine.
  • Disable USB debugging on your device if it's enabled to see if this resolves your problem. You can disable USB debugging by doing the following:
  1. Tap "Home" and then "Menu."
  2. Tap "Settings" to open the device's Settings menu.
  3. Tap "Applications" and then tap "Development."
  4. Tap "USB Debugging" to open the USB Debugging menu.
  5. Tap the ON/OFF toggle to the right of Debug Mode until it reads "OFF."

Galaxy Tab Wi-Fi Connection Problems

  • If the Wi-Fi is no longer connected after waking the device up from Standby mode, try adjusting the Galaxy Tab's Wi-Fi Sleep settings by doing the following:
  1. Tap "Home" and then "Menu."
  2. Tap "Settings."
  3. Tap "Wireless and Network."
  4. Tap "Wi-Fi Settings."
  5. Tap "Menu" and then "Advanced."
  6. Tap "Wi-Fi Sleep Policy." A list of options for what to do with the Wi-Fi connection when the device goes to sleep appears. You can elect to turn the Wi-Fi off when the screen is turned off, never while the device is plugged in or never under any circumstances.
  7. Tap to select your Wi-Fi Sleep Policy option.
  • Try removing and then re-adding your Wi-Fi connection on your Galaxy Tab. What you're experiencing may just a be a quirk that can be resolved by doing this.
  • Try resetting your wireless router. The problem may not actually be with your Galaxy Tab and it may be with your wireless router.


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