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Troubleshooting MS Outlook Crashes with Email Messages in the Outbox

Updated on October 28, 2016
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Tamara Wilhite is a technical writer, engineer, mother of 2, and a published sci-fi and horror author.


When Microsoft Outlook crashes, it typically does not refresh the send command on any outgoing messages the next time it is run. How can you troubleshoot Microsoft Outlook when its outgoing messages are stuck in limbo?

The advantage of old fashioned mail - it does not lock up or crash inexplicably.
The advantage of old fashioned mail - it does not lock up or crash inexplicably. | Source

Solutions for Outlook Crashing

1. Open Microsoft Outlook and select to send and receive messages. If this does not work, go to step 2.

2. Open each message. Then click on the "Send" button for that message. It should process through and be sent, even if the general send/receive button did not work before.

3. Copy the message information into a new email and then send the new email. Then delete the old message.

4. If the send button within individual messages does not work, select "Copy into new message". Then delete the header information and the forward information in the message title. Copy the sender information into the "To" field. Then resend.

Note: This is best used for very long messages or text with graphics that will not handle a copy into a new message well.

5. If the message still do not process, check your computer’s internet connection or internet services. Reboot the computer, and then retry the steps above.

6. If the problem persists, contact the mail server administrator. Draft versions of the messages may remain on the server to be recovered.


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