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Troubleshooting Motorola Xoom Problems

Updated on January 8, 2016
Max Dalton profile image

Max holds a B.S. in Mass Communications from SIU and an M.A. in Communication from U of I and is pursuing an MBA from Webster University.


Common problems with the Motorola Xoom include a frozen screen, the Wi-Fi randomly disconnecting, bad battery life, strange messages appearing during the startup process and more. Before giving up on your tablet PC, try resolving these issues using a variety of troubleshooting techniques.


Motorola Xoom Screen is Frozen

If your Xoom tablet screen is locked or frozen on a specific screen and isn't responding to your touch or when you press any buttons, it's likely the result of an error or glitch with a program you're running. Resolve this problem by forcing the device to reboot by pressing both the Power button behind the upper-left edge of the device and the Volume Up button along the upper-left edge of the device at the same time and then holding the buttons down for three seconds. Forcing your device to reboot doesn't any files that are saved on your tablet PC. However, anything you were working on that wasn't saved when the device locked up will need to be re-done.

"RSD Protocol Support 0," "Fastboot Protocol Support" or "Cold Booting Linux" Message Appears During Startup

The "RSD Protocol Support 0" message appears on your Motorola Xoom screen if you hold the Volume Up button down while the tablet PC is booting up; the "Fastboot Protocol Support" message appears if you hold the Volume Down button during the boot process; and the "Cold Booting Linux" message appears if you hold both volume buttons down during the boot process. If either the "RSD Protocol Support 0" or "Fastboot Protocol Support" message appears on your screen and you didn't mean to boot your tablet PC up in the particular support mode that's displayed, perform the force reboot outlined in the Motorola Xoom Screen is Frozen section to force the tablet to shut down and reboot it in the normal operating mode. Alternatively, if the "Cold Booting Linux" message appears, the message will eventually disappear and there's no harm in using your tablet as you normally would.

Wi-Fi Randomly Disconnects

You may have your Motorola Xoom configured to disconnect from a Wi-Fi connection whenever the screen turns off. Alternatively, your tablet PC may be configured to never disconnect from Wi-Fi when it's connected to a power source, but to disconnect from a Wi-Fi connection whenever the screen turns off when the Xoom isn't connected to a power source. You can check this setting on your Motorola Xoom by doing the following:

  1. Tap "Apps," "Settings" and then "Wireless & networks."
  2. Tap "Wi-Fi Settings."
  3. Tap "Wi-Fi disconnect policy." You'll be given the option to disconnect from a connected Wi-Fi network when the screen turns off, to not connect from a network as long as the device is plugged in to a power source or to never disconnect from a connected network.
  4. Select the disconnect option that best suits your needs.

If the random disconnection from a Wi-Fi network doesn't have anything to do with the Wi-Fi disconnection settings, try removing and then re-adding the Wi-Fi network you're having problems with.

Short Battery Life

The following are ways you can extend the battery life of your device if you're having problems with short battery life:

  • Reduce the brightness of your Xoom screen in the Screen part of the Settings menu.
  • Turn off the device's Bluetooth functionality if you don't plan on using the feature for an extended period of time.
  • Watching video drains your battery much faster than listening to music or doing other activities on the Xoom. If you're battery is getting low and you need to stretch the battery life, try avoiding viewing video.
  • Apps keep running in the background on your Motorola Xoom even after it looks like you've closed them, and won't entirely shut down until you turn off the device unless you close them. Close apps you don't plan on using regularly entirely when you're done with them.
  • If you're not going to be in the range of a Wi-Fi network for an extended period of time, turn off Wi-Fi. When Wi-Fi is on, the feature will continually use battery power to look for Wi-Fi signals that are in your range.

I Forgot the Password to Access My Personal Wi-Fi Network

If yotu didn't set your Motorola Xoom up to remember your password and you forgot the password, you can change your wireless password using a computer connected to that Wi-Fi network where the password has already been entered by doing the following:

  1. Click the Windows orb on the taskbar to open the Start menu.
  2. Type "command" into the Search bar in the lower-left corner of the Start menu. A list of search results will be populated on the left side of the Start menu.
  3. Click the "Command" program that appears in the list of search results.
  4. Type "ipsetup" next to the command prompt and then press "Enter." Information about your wireless network appears.
  5. Copy down the number that appears to the right of Default Gateway.
  6. Close the Command program and then open your Web browser.
  7. Enter the number you wrote down that was to the right of Default Gateway and then press "Enter." The set up page for your wireless router appears. From this page you can change your wireless router's password.

Motorola Xoom Factory Recovery

If the problems you're experiencing with your Motorola Xoom tablet PC aren't capable of being fixed or resolved through troubleshooting, try restoring your device to its factory settings. Restoring your Xoom to its factory settings erases all of your personal data and programs on the device and reverts it back to its settings and the programs that were on it when you took it out of the box. Restore the device to its factory settings by doing the following:

  1. Tap "Apps."
  2. Tap "Settings."
  3. Tap "Privacy."
  4. Tap "Factory Data Reset." A warning appears notifying you that all of the personal information on your device will be deleted.
  5. Elect to continue with the factory reset. The device will reboot a few times and then boot up to the screen you saw when you first turned on the device.


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    • profile image

      Sailor 3 years ago

      It's a real plaesure to find someone who can think like that

    • profile image

      saurabh 4 years ago

      my motorola xoom tablet keyboard is not working its showing massage unfortunately, Android keyboard has stopped and giving an option Report/ok

    • profile image

      merv 5 years ago

      Can't open downloads, s reen darkens. What can I do?