ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Troubleshooting Plex Roku Problems

Updated on July 1, 2016
Max Dalton profile image

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.

Introduction

The Plex app for Roku gives you user-friendly interface you can use to access content hosted on a Plex Media Server. Because the team supporting Plex is very active in upgrading existing functionality and adding new functionality for users, problems can crop up pretty regularly. Common problems with Plex for Roku include a Video Unavailable warning, video buffering issues, audio issues, problems related to server settings, and hardware issues.

Access content hosted on a Plex Media Server through the Plex app for Roku.
Access content hosted on a Plex Media Server through the Plex app for Roku. | Source

Audio Not Working with Roku 4

  • Ensure that the Plex app on your Roku device is up to date by doing the following:
  1. Choose "Settings."
  2. Click "System."
  3. Choose "System Update."
  4. Click "Check Now." Any system updates that are detected will be installed.
  • Try disabling DTS if it is enabled in your Roku settings.
  • If you're attempting to play an MKV file ensure that you're not attempting to force the file to direct play. Try resolving this particular issue by navigating to the settings part of the Plex app for Roku and setting Direct Play to "Auto."

Video Takes Longer to Buffer with Headphones

Try enabling Direct Stream in the settings on your Plex Roku app. The slowdown you're experiencing may be the result of the audio force transcoding to stereo, which may not be necessary.

What is the most common problem you experience on the Plex Roku app?

  • 0% Video
  • 0% Audio
0 people have voted in this poll.

This poll is now closed to voting.

Plex Media Server

The Plex team pushes out updates very frequently, and they are always adding and tweaking functionality to accommodate changes in the platform the service operates on, and improve the user experience. As a result, it's important to make sure that you're server is up to date in the event that one of the recent updates they pushed out can actually solve your specific problem. You can check for updates to the Plex Media Server software by doing the following:

  1. Open the Plex Media Server application on the computer you're using as the server. This is separate from the Plex app on your Roku device. If you're accessing a Plex server that someone else is hosting that you don't have access to, reach out to them to see if they can check for an available update.
  2. Click "Settings" and then choose "Server."
  3. Click "General." If you see an orange "Download Updates" button to the right of the server version, click it. The update will download. After the update is finished downloading, the button will become active and will change to say "Install Update."
  4. Click "Install Update." The update will install, and will temporarily stop the Plex Media Server application from running while the update is occurring. After the update is finished, the app will relaunch and open, and you'll be required to log in using your Plex credentials.

Can't Connect to Plex After Enabling Remote Access

Enabling Remote Access in Plex and actually getting it to work can be a huge headache. The most common solutions to that problem are either setting up access through your computer's firewall or setting up port forwarding in your router settings. If you've recently enabled remote access, are able to successfully access Plex on other devices, but are still having problems access Plex on your Roku device, the most common solution is to allow insecure connections to the Plex app on your Roku. You can set this up by doing the following:

  1. Select "Settings."
  2. Choose "Advanced."
  3. Enable "Allow Insecure Connections."

Plex Constantly Buffers on Roku Streaming Stick

If possible, the first thing you should test is playing the same video back through the Plex app on a non-Roku Streaming Stick device. If it plays fine, the issue is most likely related to the Roku Streaming Stick's issues with connecting to your wireless signal. There's a lot going on immediately near your TV, and it can wreak havoc on your Roku Streaming Stick's ability to pick up a signal. If possible, get an HDMI extender to connect the Roku Streaming Stick to. No, it won't look sexy, but it will move your device out away from the TV to give it a better chance to pick up a stronger signal.

If that doesn't work, try throttling the quality settings down inside of the Roku Plex app.

Cast your vote for Plex for Roku

Video Unavailable

This can stem from a few different things:

  • First, check the server. If something that happened that forced it to restart, it may have restarted or turned off, and you'll need to reboot, log back in, and fire up Plex Media Server.
  • If your Roku has an Ethernet port on it, connect a cable and see if having a hardwire connection resolves the issue.
  • Make sure that you have at least 100MB of available storage space on the computer running Plex Media Server. This space is required to store temporary files created during the transcoding process.

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)