ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Troubleshooting Samsung BD-D5100 Blu-Ray Player Problems

Updated on January 8, 2016
Max Dalton profile image

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.

Introduction

Common problems with the Samsung BD-D5100 Blu-ray player include the audio not playing, a "Prohibited" message appearing on the screen, the picture not displaying, poor-quality HDMI output, problems updating the device's software version and more. Try resolving your problem with the player through troubleshooting before kicking the device to the curb and replacing it.

The Samsung BD-D5100 Blu-ray player supports DivX, AVI, WMV, MPEG-2 and a variety of other video formats.
The Samsung BD-D5100 Blu-ray player supports DivX, AVI, WMV, MPEG-2 and a variety of other video formats. | Source

Audio Doesn't Play

  • Make sure the audio cables are firmly connected to both the Samsung BD-D5100ZA Blu-ray player and the TV or stereo receive the cables are connected to. Also, check the cables for cuts, fraying or other damage. If you do notice signs of physical damage, try using different audio cables to see if the physical damage has rendered the existing cables you're using unusable.
  • Ensure that neither the Samsung Blu-ray player or any devices the audio is being output through is muted. If one device is muted, the audio won't be outputted anywhere.
  • Check the audio settings on the Samsung Blu-ray player. You can do this by:
  1. Press "Menu" on the remote control that came with the Samsung BD-D5100ZA Blu-ray player.
  2. Select "Settings."
  3. Select "Audio."
  4. Select "Digital Output." You can select from PCM, Bitstream (Re-encode) or Bitstream (Audiophile). Try using different digital outputs to see if using a different audio output setting allows your audio to be successfully outputted.

"Prohibited" Message Appears on Blu-Ray Display

  • This message appears when you press a button on the Samsung BD-D5100ZA Blu-ray player's remote control that isn't a valid option on the disc you're viewing.
  • You may select a feature that the Samsung Blu-ray player has but that the disc doesn't support, such as a display option, or you may try entering a chapter or other region on the disc that doesn't exist. For example, if the disc doesn't have a menu and you try viewing the root menu on the disc, you may see this message.

Picture Doesn't Display

The Samsung BD-D5100ZA Blu-ray player may be set up to output in a resolution the monitor it's connected to doesn't support. For example, if your Blu-ray player is set to output in 1080i and the monitor the Blu-ray player is connected to doesn't support 1080i. If you recently changed the output resolution and now you can't see an outputted image, you'll need to recover the Samsung Blu-ray player's factory settings by removing any disc that's inside the player and then holding down the "Stop" button for at least five seconds. Restoring the device's factory settings erases any personal information set up on the device, such as saved settings like wireless network information.

HDMI Outputs Poorly

  • Make sure the video cable connecting the Samsung BD-D5100ZA Blu-ray player to the TV or other monitor is firmly connected to both the Blu-ray player and the monitor. Also, similar to what you did with the audio cables, check the video cables for physical damage. Try using a different set of cables to rule out a problem with the cables you're currently using.
  • The TV or other monitor doesn't support High-bandwidth Digital Content Protection (HDCP). if the disc is HDCP protected and the monitor you're outputting the video to doesn't support that protection, the video won't output correctly when using an HDMI cable. Check the specifications for your monitor to see if it supports HDCP content.
  • Wipe the disc down using a silk cloth to remove any dirt or other debris that could be causing your problem. Also, check the disc for physical damage, such as scratches, as these can also cause output problems.

Software Update Problems

A variety of problems can prevent a software update from installing correctly. Whether you're upgrading over Wi-Fi or via a connected flash drive, don't turn the Samsung BD-D5100ZA Blu-ray player off while the device is updating, as this results in the update not being installed or not work at all. if you're updating the Blu-ray software via the USB port, you can only use a thumb drive and not a portable hard drive or any other type of USB storage device. If you check the firmware version after updating the device and the firmware version doesn't represent the upgrade, restart the device and try installing the software update again.

Comments

    0 of 8192 characters used
    Post Comment
    • Entourage_007 profile image

      Stuart 

      7 years ago from Santa Barbara, CA

      I have the same Blu Ray Player, Great article!

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)