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Troubleshooting Samsung Reality Problems

Updated on April 20, 2012
Max Dalton profile image

Max holds a B.S. in Mass Communications from SIU and an M.A. in Communication from U of I and is pursuing an MBA from Webster University.


Common issues with the Samsung Reality smart phone include the device locking up, an error that appears when you try entering calendar events, issues with the device's wallpaper and more. Use troubleshooting to see if you can resolve your own issues before dealing with the hassle of exchanging your phone, getting a new one or speaking with Samsung customer support.

The Samsung Reality features a slide-out QWERTY keyboard.
The Samsung Reality features a slide-out QWERTY keyboard. | Source

Calendar Entry Error

If you receive a "Maximum entries already stored" error on your Samsung Reality when you try inputting a calendar entry, perform a soft reset on your smart phone and then try inputting the calendar entry again. You can perform a soft reset on your Samsung Reality by doing the following:

  1. Shut down your Samsung Reality smart phone.
  2. Take the battery out of your smart phone and leave the battery out of your smart phone for at least five minutes.
  3. Re-insert the battery in your Samsung Reality smart phone and then power the device back on. Attempt inputting your calendar entry again to see if the soft reset resolved your problem.

Charging Problems

Common Samsung Reality charging problems include the charging icon not displaying on the device, the device not charging or the device charging more slowly than you'd expected. Work through the following solutions to try resolving your problem:

  • Make sure you're not using a third-party charger for your Samsung Reality. If you are, switch to a Samsung-certified charger for your device. There's no guarantee a third-party charger will work with your device, especially as you install firmware updates and add hardware.
  • Disconnect your device from the charger it's connected to, restart the smart phone and then reconnect it to the power source you're using to charge the device. Sometimes a small system glitch can prevent your smart phone from charging, and restarting the device helps resolve that issue.
  • Perform a soft reset on your Samsung Reality, as outlined in the Calendar Entry Error section.
  • If you're connecting the Samsung Reality to a computer for charging, ensure you're connecting the charging cable to a USB port located directly on your computer's tower and not a USB port on the monitor or keyboard.

Battery Life Problems

Various factors can cause your Samsung Reality to get worse battery life than what you expect. You can attempt to increase your smart phone's battery life by making some changes to your phone, such as dimming the screen brightness, limiting how often you access the Internet, turning off Wi-Fi when you're not near a wireless network, turning off the Bluetooth feature when you're not going to be near a Bluetooth device, and reducing how often your Samsung Reality pulls in new e-mail. Additionally, watching video drains your battery considerably faster than listening to music or performing other functions on your phone. As a result, if you use your device for watching video on a regular basis, try reducing how often you watch video on the device and see if that address your battery life issue. Also, try updating your device's firmware, as firmware updates often include updates that optimize your device and increase the battery life.

Wallpaper Problems

Common problems with the Samsung Reality's wallpaper include not knowing how to set a personal picture as the phone's wallpaper and not knowing how to change the wallpaper properly, both of which are problems because working with the wallpaper isn't intuitive on the smart phone. Try resolving your problem by using the following steps to ensure you're assigning your wallpaper appropriately:

  1. Touch the arrow on the left side of your Samsung Reality home screen to open a list of widgets available on your device.
  2. Select the "My Pictures" icon, which features a yellow background with black blocks. A left- and right-pointing arrow appear at the bottom of your smart phone's touchscreen display.
  3. Tap the left- and right-pointing arrows to cycle through pictures saved to your phone's internal storage and on a connected memory card.
  4. Select "Set" after the image appears on your screen you want to set as the phone's new background.

Samsung Reality Freezes / Locks Up

If your Samsung Reality regularly freezes or locks up, the best thing you can do is back up the contents on your smart phone and then restore the device to its factory settings. After backing up your device, you can restore the factory settings by doing the following:

  1. Tap "Menu."
  2. Select "Settings and Tools."
  3. Select "Phone Settings."
  4. Tap "Security." Enter the lock code you set up if you're prompted.
  5. Select "Restore Phone." A prompt appears warning you that this erases all of the personal content on your device and restore the default factory settings.
  6. Click "Yes" at the prompt. The factory restore process begins and is finished when the phone restarts and boots up to the screen you saw when you first powered on the device. Restore your Samsung Reality from the backup you created to restore your personal content on the device.

Update Samsung Reality Firmware

Problems you can resolve using other methods can sometimes be resolved by updating the firmware (software) on your smart phone. This happens because Samsung uses firmware updates to not only add new functionality to your smart phone, but also to optimize the performance of the device and resolve discovered software problems. You can update the Samsung Reality firmware by doing the following:

  1. Press "Menu" on your smart phone's home screen.
  2. Select "Settings and Tools," then select "Phone Info."
  3. Tap "Software Update." The smart phone will search for a few seconds and then tell you whether a firmware update is available or not. Install any any available updates.


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      ethanfun88 4 years ago

      my Samsung Reality will not unlock and my passord is not working i need all my data from it how can i reset is when it is locked