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Troubleshooting Sony Tablet Problems

Updated on January 8, 2016
Max Dalton profile image

Max holds a BS in Mass Communications from SIU and an MA in Communication from U of I, and is pursuing an MBA from Webster University.

Introduction

Common problems with the Sony tablet include screen rotation problems, the tablet turning off unexpectedly, the battery not charging and more. After pinning down your specific problem, work through various troubleshooting methods to see if you can fix the issue on your own without having to go through Sony Support, saving yourself some time and maybe even money.

The Sony tablet operates on the Android 3.0 operating system and offers dual screen functionality.
The Sony tablet operates on the Android 3.0 operating system and offers dual screen functionality. | Source

Audio Pauses When Screen is Rotated

This is normal and doesn't signify any kind of problem with your device. The audio associated with a video or audio file will be paused until the screen completes your rotation.

Screen Doesn't Rotate as Expected

You or someone else may have turned off the automatic screen rotation feature. Do the following to make sure automatic screen rotation is enabled:

  1. Tap the "Apps" icon, which features six small blocks on it.
  2. Tap the "Settings" icon.
  3. Tap the "Screen" icon, which features an image of the sun with a light half and a dark half.
  4. Tap "Auto-rotate screen" until a check mark appears in the box to the left of the option. Alternatively, remove the check mark if you don't want the screen to automatically rotate.

Screens Turns Off Unexpectedly Automatically

The Sony tablet is most likely set up to turn the screen off after a specified period of time to conserve battery life when the screen doesn't appear in use, as leaving the screen on can drain battery life faster. You can change the amount of time before the screen is turned off automatically by doing the following:

  1. Tap "Apps."
  2. Tap "Settings."
  3. Tap "Screen."
  4. Tap "Timeout." Select the specified period of time you want the screen to go without being interacted with before the screen is automatically turned off.

Sony Tablet Battery Not Charging

  • Ensure that the Sony tablet power cable is firmly connected to both an AC adapter and the Sony tablet. Try resetting the circuit breaker associated with the AC adapter to see if that resolves your problem. If that doesn't work, try connecting the Sony tablet to a different AC power outlet that you know works for charging. If that doesn't work, check your power cable for signs of physical damage. If the tablet's power cable is physically damaged, it may need to be replaced. Even if you don't find evidence of physical damage, consider replacing the power cable anyway, as it may be defective.
  • The tablet may not charge because it's too hot. This can result from heavy Internet usage, video viewing, using the tablet's camera and a host of other things. Wait for your device to cool down before attempting to charge it.
  • The Sony tablet's battery doesn't charge when the device is connected to a computer. This isn't a problem, but rather how the device functions.

Problems Related to Sony Tablet Overheating

  • If your Sony tablet unexpectedly shuts down and feels incredibly hot, let the device cool down for at least an hour before attempting to continue using it. Continuing to use the device after it starts overheating can result in internal components in the device melting, which can render the Sony tablet inoperable.
  • It's natural for the device to feel hot after you disconnect it from charging or while it's charging. This is not a problem.
  • If the Sony tablet heats up as you're using it, this is likely the result of using programs that require more power than other programs. For example, surfing the Internet, using the camera feature, watching video, listening to music and a host of other features.

Sony Tablet Doesn't Turn On

  • The device's battery may be low on power. Try connecting the device to AC power for at least an hour and then try powering the tablet on.
  • The device may have become overheated if you recently used it. Try leaving the device along for an hour and then try turning it on.
  • The device may be experiencing problems with a program that didn't shut down properly. Hold the Sony tablet's "Power" button down for 15 seconds to ensure the device is powered down and then press the "Power" button again to try turning the device on.

Sony Tablet Factory Reset

Some problems, such as a problem with an app or a major software glitch, can only be resolved through performing a factory reset on your device. Performing this function erases all of your personal information and software installed on the device and reverts it back to its functionality and the programs installed on the tablet the day you took it out of the box. As a result, it's always best to back up your device before doing this in case you want to restore your device from the backup after performing the factory recovery. You can restore your Sony tablet to its factory settings by doing the following:

  1. Tap "Apps."
  2. Tap "Settings."
  3. Tap "Privacy."
  4. Select "Factory Data Reset."
  5. Select "Reset Tablet." The recovery process begins, and your tablet may restart a few times during the process. The recovery process will be finished when your Sony tablet boots up to the screen you saw when you first booted up the device.

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      Lily 3 years ago

      My mom has a Sony tablet. It was going to turn off screen unexpectedly . I pluged in and charged it for an hour. I tried to turn it on ,but I couldn't. How can I trouble shooting?

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