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Troubleshooting Toshiba Excite Problems
Common problems with the Toshiba Excite tablet include the device not turning on, the battery not charging, the device freezing or locking up, audio problems and more. Try troubleshooting your problems to see if you can work through them on your own before ditching your expensive device or sending it back to Toshiba for repairs.
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Toshiba Excite Won't Power On
- If the Toshiba Excite battery was getting low and you connected it to an available USB port on your computer for charging, make sure you connected the device to a high-power USB port. High-power USB ports are the USB ports found on the computer tower of computers where the tower is separate from the monitor. High-power USB ports on all-in-one computers can be found on the monitor itself. Alternatively, low-power USB ports that likely won't charge your device are located on a standalone monitor or the keyboard, or on other devices such as desktop phones. Additionally, unplug USB devices from your computer that aren't required, such as printers, cameras and other devices. Your computer only has so much power to distribute to USB ports, and when all of that power is used, no power will be sent to devices connected to other USB ports. Restart your computer after disconnecting unnecessary USB devices and then connect your device to see if it starts charging.
- If the Toshiba Excite won't charge and it's connected to an AC outlet, try connecting another device to the AC outlet that you know works to see if it powers that device. If the outlet doesn't power that device either, try resetting the circuit breaker associated with that power outlet. If that causes the outlet to be powered but the device still isn't charging, check the USB cable for signs of physical damage, such as fraying or cuts on the cable. Even if you don't see signs of physical damage on the Toshiba Excite's USB cable, consider replacing the cable, as it may be defective.
- The device may have been dropped, hit, shocked or suffered some other jolt that may have damaged internal components in the device that make it unusable. If you believe this is the case, contact Toshiba to see if the damage is covered by your warranty. Alternatively, the Toshiba Excite's internal components have been damaged as a result of overheating. Damage resulting from this should be covered by your warranty, and you should contact Toshiba about your problem even if the device appears to turn back on, as the device will likely always randomly encounter power problems.
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Toshiba Excite Locks Up or Freezes
- Hold the Toshiba Excite's "Power" button down until the device shuts down. Wait for a few seconds and then press the "Power" button again to turn the Toshiba Excite back on. Doing this clears the device's cache and forces any programs that are running to shutdown.
- Uninstall the most recent app you installed on the tablet and then restart the device. If this doesn't work, keep uninstalling recently installed apps and restarting the device until you work your way back to an app that you're certain isn't the cause of the problem. You may be experiencing problems as a result of an app that is having compatibility problems with your Toshiba Excite.
- Disconnect any hardware connected to the Toshiba Excite tablet and then force the tablet to restart. Sometimes, connected hardware, especially third-party hardware, can cause your tablet to lock up or freeze.
Battery Won't Charge
- If your Toshiba Excite tablet is working but won't charge, the device may be too hot or too cold. Keep the device in a location that's room temperature overnight or during the day and then try charging it to see if that resolves your problem.
- If your device is connected to AC or USB power, see the testing options related to these charging methods in the Toshiba Excite Won't Power On section.
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Toshiba Excite Wi-Fi Problems
- Turn off baby monitors, cordless phones, radios and any other wireless devices that are on and then try accessing a Wi-Fi connection on your Toshiba Excite. Devices that send and receive a signal can interfere with your tablet's ability to successfully receive a signal.
- Position your tablet closer to the wireless router. If you're too far away from the wireless router, you'll either get a very weak connection or no connection at all.
- Try turning off other devices in your house that are connected to the Internet. Sometimes, your wireless provider limits the number of devices that can be connected to the Internet at any one time.
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Battery Life is Poor
Over the course of time, the battery life will decrease. However, there are a few things you can do to increase the battery life and get the most out of your Toshiba Excite tablet:
- Disable both the Wi-Fi and Bluetooth features when you aren't using them. If these features are enabled and you're out of range of either a wireless network or a paired Bluetooth device, you're tablet will expend a great deal of power searching for a network or device.
- Reduce the brightness of your screen. The brighter your screen, the faster your battery drains.
- Set up your device so that it manually syncs your e-mail when you open the e-mail app. This requires disabling the push feature that automatically detects when you receive new e-mail or fetch that automatically checks for e-mail at designated times.
Toshiba Excite Audio Problem
- If you're not hearing any sound through a connected pair of headphones, ensure the headphones are securely connected to the Toshiba Excite tablet.
- The headset cable may be physically damaged. Check the cable for cuts, frays and tears. If you notice any physical damage, try replacing the headphones to see if that resolves the problem.
- If you're using the headphones while you work out, sometimes sweat from your ears can collect in the ear buds and cause one or both of the ear buds to stop working. Try using a different set of headphones to see if this resolves your problem.
- Ensure that your device isn't muted and that the volume isn't turned down.
Restore Toshiba Excite to Factory Settings
Restoring your Toshiba Excite to the factory settings can often resolve deeper problems with your device that you can't address on your own or through a firmware update. Restore your tablet to its factory settings by doing the following:
- Tap the "Settings" icon on your device's home screen.
- Select "Privacy."
- Tap "Factory Data Reset."
- Select "Reset Tabloid."
- Select "Erase Everything." The factory data reset process begins and the device may restart a few times before the factory recovery is finished. After the factory recovery is done, the device will restart boot up to the screen you saw when you first turned on the device.
Note: Always back up your data before performing a factory data reset, as this process erases all of your personal information on the device.