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Troubleshooting Toshiba Thrive Problems
Common problems with the Toshiba Thrive tablet PC include issues charging the device, problems getting the device to turn on, the device not charging, the tablet freezing and more. Use troubleshooting to work through the various causes of your specific problem so you can resolve it on your own without having to send it back to Toshiba or have a professional repair person look at it.
Toshiba Thrive Charging Problems
- If the Toshiba Thrive is connected to an AC adapter and isn't charging, the outlet may not be turned on, and if it is turned on, it may be defective. Try connecting the Toshiba tablet to a different AC adapter for charging to see if the outlet is the problem.
- Look the power cable over for damage, such as cuts, frays, ties in the line or other physical damage that could result in the tablet not working. If you do find physical damage, the cable likely needs to be replaced.
- If you're using a third-party charging cable, this is likely the source of your problem. Only use charging cables manufactured by or endorsed by Toshiba for your particular tablet.
- Remove the battery cover on the back of the device and make sure the battery is placed correctly in the device.
- If the battery isn't holding a charge for as long as it seems like it did before, let the battery drain completely and then let the battery charge until it indicates a full charge.
Toshiba Thrive Won't Power On
The battery in the device may be dead. Try resolving this problem, connect the Toshiba Thrive to a power supply for charging or remove the existing battery from the tablet and insert a charged battery. If the battery in the device was completely drained, connect the device to a power supply and wait at least 15 minutes before trying to power the device on while it's connected to a power supply. Leave the device connected to AC power for at least an hour to charge if the battery is dead so that it will have a decent charge.
Toshiba Thrive is Frozen or Locked
Hold the "Power" button down for roughly five seconds to force the Toshiba Thrive tablet to shut down. This closes all open applications, which most likely resulted in the device freezing or locking up. If this continues happening to your Toshiba Thrive, consider updating the device's software or restoring the device to its factory settings. Alternatively, if you recently installed a new app or made some other change to your device, uninstall the app or reverse the change to the best of your ability.
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Toshiba Thrive Wi-Fi Problem
- If the Toshiba Thrive isn't accepting the Wi-Fi password you're entering, make sure you're entering the correct password or have selected the correct Wi-Fi network. Also, be aware that your password may be case sensitive, and you may be entering the correct characters but some of those characters may need to be specifically capitalized or lower cased.
- If you had a Wi-Fi signal and then lost it, you may have moved out of range of the Wi-Fi network. Try moving closer to the wireless router before attempting to continue using the Wi-Fi connection.
- Turn off devices that send and receive wireless signals, such as baby monitors, cordless phones, radios, cordless power tools and more. These devices can interfere with your Toshiba Thrive's ability to receive a wireless connection, even if you're within range. Also, large objects (especially metal objects) between your Toshiba Thrive and the wireless router can significantly weaken the signal.
No Sound on Toshiba Thrive
Ensure that the volume is turned up and the device isn't muted. Alternatively, make sure that any connected headphones are pushed all the way into the headphone jack. If the audio is turned up and the headphones are securely connected, try plugging a different set of headphones in to the Toshiba Thrive. If the newly connected headphones work, then there's a problem with the headphones that were previously connected.