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Using Voicemail with VoIP

Updated on May 17, 2011

Voicemail and Traditional Phone Systems

It's been a really long time since there was any new revolution in the telecom space. Apart from VoIP, everything which has been happening has been incremental rather than revolutionary and this isn't surprising since everyone has standardized and is set upon a certain system. Changing it will mean everyone has to suffer a little bit. But because of this cautiousness, new features which should have been easy to implement given the state of technology today are clunky and poorly thought out on the old telephone system.

The other day, my wife wanted to find a certain message which had been left on her voicemail. It was stored on her phone and because she had many others, she was forced to listen to them one by one till she found the message she was looking for. And if she missed it or was talking to someone when the message arrived, then gone! You have to start all over again. And if you accidentally delete a voicemail you're screwed again. There's no way to get it back.

You might think all this is acceptable but that's only because you're viewing voicemail through the prism of the old telephone system. Here's what it looks like with today's technology.

Voicemail with VoIP
Voicemail with VoIP

VoIP and Voicemail

Suppose your email worked the way voicemail works today. You have to read each one before you can get to the next. You can't categorize them, you can't "undelete" them and you can interact with them only in a clumsy sort of manner. You'd go crazy in a few hours...

Now imagine that your voicemail worked just like email. When you receive it, it's transferred to a central system which is accessible to you from any device connected to the Internet - whether that's your mobile phone, your friend's mobile phone, or your laptop. You can even arrange for the voicemail to be sent as a .wav file to your email ID where you can save it, or delete it or play it back as many times as you want.

With VoIP, you can do all this and more. Because it's an Internet application, flexibility is the name of the game. You can even have the voicemail transcribed and sent to your email as a text message! Google voice already has this functionality and while it's fairly rough around the edges like all speech recognition technology today, it really does work sometimes.

So come aboard and discard your old phone systems for VoIP. It's time to finally communicate using modern tools and with a modern workflow. VoIP SIP proxy servers will ensure that your traffic is secure, scalable, and accessible. You'll even get the benefits of using HD voice SIP systems where you can talk to your clients using high quality audio.


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