ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

VoIP Call Recording and Interception

Updated on July 19, 2011

Manipulating VoIP Traffic

Since VoIP is an Internet application, it acquires all the characteristics of one. This includes an unprecedented flexibility since nothing is "hard wired" into the system. Everything can be changed and customized according to the needs of a business. For example, many firms would like to have the ability to record calls to and from customers. This might be for training purposes - many of us have heard the mundane announcement that our conversations may be recorded when placing a call to a customer service rep. However, there may well be other legal reasons to record conversations to protect oneself in the future. VoIP makes this easy and you can add on a package which does just that with as many configurable options as necessary.

The PSTN system makes it more difficult to record conversations. Special hardware needs to be set up and it might even interfere with the call quality. The configurability is poor and recorded conversations are not instantly saved, uploaded, categorized and time stamped. But a programmer can easily code these functions into a VoIP system without affecting call quality whatsoever. After all, it's all bits and bytes which can be copied and transmitted perfectly without error.

VoIP security
VoIP security

Call Interception

For a lot of people though, this can get scary. After all, there are privacy issues at play and though wiretapping can be illegal, the ease with which one can listen in on private conversations when unencrypted VoIP is being used can be disconcerting. But investigative agencies are actually having a lot of trouble with VoIP and that's because most good VoIP software uses encryption. Skype for example has its own special encryption which is pretty much uncrackable by government agencies and this is a cause for concern. The field is still murky in this regard and we're still not quite sure what is acceptable and what's not.

Several companies have come under fire for not allowing their systems to provide interception services to law enforcement agencies in other countries - and even in the US. Blackberry is a prime example. Surprisingly, a lot of VoIP providers don't provide encryption services to their customers and this poses a risk of eavesdropping by malicious elements. The moral of the story is that scalable hosted VoIP systems if left unchecked, can easily be the target of unauthorized access and interception. But a flexible HD voice system which is well configured is almost impossible to crack and can provide far better security than any regular telephone system is capable of.


    0 of 8192 characters used
    Post Comment

    No comments yet.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)