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VoIP – Good Configurations for Quality Performance

Updated on August 13, 2013

No Single Solution for VoIP

Unlike the traditional PSTN phone system, VoIP is not a "one-size-fits-all" kind of technology. Each and every business has to evaluate for itself what kind of capacity they require and what resources they're willing to allocate to it. If it is an in-house solution, a lot of critical decisions need to be made such as the kind of protocol to use, the capabilities of the server etc. Even the kind of talent you hire will make a huge difference to the final outcome. The reason why VoIP sometimes gets a bad rap is because organizations don't take the time to properly evaluate it before hand. A careful match needs to be made between the projected use and the equipment along with the settings.

Over the past few decades, phone companies have been able to achieve more or less of a standardized model of setting things up. The variable parameters are restricted and well known in advance. But because VoIP relies on Internet connectivity which in most cases is under the control of the organization in question, there can be no single set of parameters that will be applicable to everyone.

But Internet connectivity itself is just one of the many variables. You also need to take into consideration audio codecs, protocols, packet sizes, header information, echo configuration etc. This is why it's important to obtain professional help when migrating your communications to VoIP.

Configuring VoIP Correctly
Configuring VoIP Correctly

Configuring Your Internet Properly

When using VoIP in an organization, it's critical to ensure that your Internet connectivity is up to the job. But technologies such as broadband bonding allow you to pool the resources of several ISPs at once allowing for lower latency, lag, and jitter. The first order of business is to determine how much bandwidth you need to set aside for VoIP. Individual customers at home need to be less sensitive about this because they won't have concurrent calls all the time. So while each individual VoIP line doesn't use up much bandwidth in and of itself, a lot of people talking at once can certainly add up.

But it's not enough to ensure that you have sufficient bandwidth either. You also need to provision it in such a way that it is available whenever necessary. VoIP traffic needs to take precedence over every other simply because it is a real-time protocol. People can tolerate their webpages loading a bit more slowly, but the same cannot be tolerated in a voice calling environment. Contact your hosted SIP service for tips and guidance on how to do this. Ultimately, a quality business VoIP provider will extend whatever support is necessary in order to improve your experience and treating you as a customer.

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