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VoIP Solutions for SMBs and Enterprises

Updated on March 5, 2013
Options for VoIP in an SMB
Options for VoIP in an SMB

Using VoIP in an SMB

Many businesses already have a pre-existing IP PBX system that they want to expand so that it is able to connect to the outside world. For such organizations, their hosted infrastructure is already built, set up and configured. It makes sense for them to contact an SIP provider merely to obtain trunking service. For an organization that is starting from scratch however and thinking for replacing its existing traditional PSTN phone system with VoIP, the other option is to go for a hosted PBX service where all of the hardware is owned and maintained by a third party provider. This SIP provider will hire professionals with experience with this technology to deliver you with the best VoIP experience.

You might think that having the VoIP hardware under your control allows you to save money in the long run and customize your solution to your needs as well as ensure that all of your data is secure. But are these considerations significant?

Let's look at the claim of cost savings. Building a VoIP infrastructure of your own entails a lot more than merely purchasing the hardware and software. It requires a whole lot of ancillary functions such as hiring the requisite IT talent, and creating the environment for the server to live in with proper temperature controls, fire safety etc. Also the hardware has to be upgraded ever so often both to keep up with the software as well as to cater to your growing business organization. Your IT administrator has to always be up-to-date with the latest VoIP threats and take measures to protect against them.

Given all this, it's not reasonable to automatically assume that an in-house PBX solution will be cheaper than a hosted business VoIP one. As Internet bandwidth becomes more easily accessible and the complexity of hardware and software increases, it is far preferable to outsource the heavy lifting to someone else who knows exactly what they're doing.

Hosted PBX providers will be able to offer you a wide range of VoIP services that will be unavailable with a traditional PSTN phone system. Such as SIP forking, configurable business hours and rerouting, conference calling, free Inter-employee communication and with anyone else on the same VoIP network, and the ability to transfer your telephone number across multiple devices and to work from home. These features are just the beginning. There are many more. Contact a local Los Angeles hosted PBX provider to find out how easy it is to get started today.

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