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VoIP – Transparent Billing in the Cloud

Updated on December 20, 2012
Complicated Billing
Complicated Billing

Billing Problems with the PSTN Phone System

There is no doubt that the traditional phone system is a mess. As a technology, it has steadily evolved over the past few decades and has increased in complexity to a point where customers are simply unable to comprehend the billing system. Recent reports seem to suggest that consumers can easily be over billed for that telephone services without even being aware of it. Taxes, surcharges, and any number of similar items make it impossible to distinguish what is valid and what isn't. And what choice do we really have? In most cases in the US, you will be lucky to have more than two telephone service providers. And in many cases there is just one. The industry is anything but competitive and existing players have no incentive to improve their offerings.

The IT world on the other hand has moved on to transparent billing systems as part of its overall shift to the cloud. If you take a service like Amazon's AWS offerings, customers are transparently billed based on their usage and nothing else. It is easy to see how much of each product you have used and pay the appropriate amount. There is transparency, accountability, and perhaps most importantly there is competition.

Unlike the phone system, there are any number of VoIP providers in a given geographical area. These hosted PBX SIP services offer voice communications on the cloud. And with the cloud, they bring the same flexibility, transparency, and accountability that the rest of the IT world has gotten used a to long time ago. You can use VoIP with Wi-Fi, or even your 3G or 4G LTE phone connection. Call forwarding allows your SIP service to let you receive VoIP calls even when you have no Internet connection whatsoever.

VoIP also doesn't suffer from the same geographical limitations that the traditional PSTN phone system has to adjust to. You needn't change your telephone number when you move. Even when you travel internationally, you can continue to make use of your smart phone using the same VoIP number at the very same rates that you are charged in the US. All you require is an Internet connection that you can easily obtain either via Wi-Fi or from a local data service provider in whichever country you are.

It is preferable to obtain a local SIP service. If you want to use VoIP in Chicago for example, there are many providers located in that geographical area who will be able to provide you with the service you deserve. Contact one to find out how you can get started today.


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