ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

What You Can Do to Improve VoIP Quality

Updated on January 24, 2012

VoIP Call Quality

Ask anyone who has used VoIP for a while, and they'll tell you that they've had varying experiences with call quality depending on who the provider is, what their Internet connection is like, and even which device they use. The truth is there are so many different parameters which go into initiating and maintaining a VoIP call, that it's ridiculously easy for something to go wrong. For example, you may think that a particular service is fundamentally flawed only to discover that the problem was as trivial as outdated audio drivers on your PC. Because of this complex interplay between various unstandardized components of VoIP calls, it can cause a great deal of heartburn to a user who's trying to troubleshoot their call quality.

There are however, a few basic steps you can take to remove the most egregious of problems which can occur. The first of course, is to ensure that you have sufficient bandwidth for the purpose. I'm not talking about total bandwidth here – because today everyone has a powerful enough Internet connection to make VoIP calls. But do check whether there is any application which is sucking up bandwidth in the background like downloading a file for example. If you're on a network, check to make sure that no one else is doing the same. In any case, it's bad practice for a network administrator to let the VoIP service run in the same virtual space as other noncritical Internet traffic. They need to set up a virtual LAN or a VLAN and give it its own network which will not be affected by what other people are doing.

SIP VoIP Service
SIP VoIP Service

Check your Configurations

If you're using an SIP system, contact your Internet Telephony Service Provider or ITSP to find out which client they recommend. Different SIP clients expose a huge array of varying configuration options to their users. Some may ask for information that others do not. The best person to advise you in this matter is your SIP provider. They might suggest a particular SIP client to use on your mobile phone or smartphone or a PC. Better still, they might release their own SIP client with all the configuration options preset to work with their service.

Though one of the strongest points of VoIP is that it is device independent, there's no doubt that using standardized hardware can dramatically improve your call quality. Many VoIP providers have tieups with VoIP phone manufacturers to implement what is called "auto provisioning" when the phone automatically connects to the VoIP provider and performs the necessary setup. This is probably the best option for business phones since ease-of-use is of paramount importance in a work environment. You want your employees to not notice any difference whatsoever with the whiteboard when compared to a regular landline. Business VoIP works on very different rules when compared to retail VoIP. Contact your ITSP to find out how you can get started today.


    0 of 8192 characters used
    Post Comment

    No comments yet.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)