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What to do when your iPhone 4 turns off and won't respond to anything

Updated on January 27, 2012

So how do I fix it?

We operate a mobile iPhone and iPad repair service (Platinum Repairs) in Johannesburg and Pretoria, South Africa and this problem comes up fairly often. It doesn't require us to drive out to our customer to repair their iPhone - they can usually do it themselves by following our instructions. This might solve your problem if your iPhone 4 suddenly turned off and won't turn on again, boot or show that it is charging.

Ok, so your iPhone 4 just died?

How to fix this problem without having to pay for someone to repair your iPhone.

Our customers use their iPhones constantly and are at a loose end when their device doesn't work. Their social and business lives come to a screeching halt...

Thankfully we have discovered a simple solution that works most of the time - a hard reset. How to do this: Hold your power & home button down at the same time for 15 - 20 seconds. At around 15 seconds, but sometimes at 20 seconds, the Apple logo should appear and your iPhone 4 will boot up and be back to it's normal, awesome, self.

We don't know what causes this to happen but it seems to happen fairly often. We think it is a little bug in the iOS software that just makes the phone crash every now and then. If this doesn't fix your problem, take the iPhone in to your service provider if it's under warranty. If you are in Johannesburg or Pretoria and need any iPhone or iPad repairs or need iPhone 4 Repairs you can find us at PlatinumParts.co.za

iPhone 4 coming back to life

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    • profile image

      Jerom 

      3 years ago

      Thanks a lot you stop me worrying my phone now back to life great......... Thanks

    • profile image

      quasibryant1@gmail.com 

      4 years ago

      WILL IT ERASE EVERYTHING ON THE PHONE

    • profile image

      johnson 

      4 years ago

    • profile image

      Kelly 

      4 years ago

      Thanks it works

    • profile image

      Fikirte 

      4 years ago

      Thank you very much hubpages. It worked and saved my money for visiting iphone clinics in Addis.

    • profile image

      Dr.K.I.S.Reddy 

      4 years ago

      Thanks for you gr 8 idea. It's really worked -

    • profile image

      srinu 

      4 years ago

      My iPhone 4 sudden turn off and gone with black screen .again it not turn on what should I do plz help me.

    • profile image

      KELLZ 

      4 years ago

      OMG IT WORKED...I WAS ABOUT TO LOSE MY MIND

    • platinumrepairs profile imageAUTHOR

      platinumrepairs 

      4 years ago from Johannesburg

      Hi Harry,

      I wouldn't worry - it's just a bug in the software and shouldn't happen often.

      Kind regards,

      Brad

      www.PlatinumRepairs.co.za

    • profile image

      Harry 

      4 years ago

      My iPhone 4S just went off for no reason and would not switch back on. Followed your guide and it looks ok now, is this normal of should I send it back as it is only11 months old

    • profile image

      Dean 

      5 years ago

      thanks for the tip it worked

    • profile image

      Sam 

      5 years ago

      thanks man! you saved my phone!

    • profile image

      5 years ago

      this tip was awesome!!! so happy i found this site

    • profile image

      amjad saleem 

      5 years ago

      thank you for your tactful suggestions; i hold my power and home button and my phone is working now.

      I am thankful for your support.

      Amjd Saleem MCB Bank Limited Pakistan

    • profile image

      shweta 

      5 years ago

      it worked !!! thanks a lot..

    • profile image

      loanbystone@hotmail.com 

      5 years ago

      Thank you so much for blessing our lives with this info!

    • profile image

      Bre 

      5 years ago

      OMg! THanks! It works again!!!!!

    • profile image

      ali 

      5 years ago

      thank you so much))

    • profile image

      haseeb 

      5 years ago

      hello platinumrepairs..

      i m having a rare problem on my iphone 3gs. it shuts off whenever a sim card is inserted to it while it works fine if no sim card is inserted or if AIRPLANE mode is turned on.

    • profile image

      Shane 

      5 years ago

      Much grateful for this wonderful tip........ God bless you

    • profile image

      David 

      5 years ago

      OMG thanks a lot!!!!!!! I was using my iphone 5 a minute ago and i come back to it when suddenly it wont turn on or respond? seems like it crashed, thanks your advice made the phone work again as usual :)

    • profile image

      Noman Bashir 

      5 years ago

      I was playing with my iphone, put it in my pocket for 5 minutes, took it out and it had turned off and wont turn back on, ive tried starting it with the power and menu buttons and itunes wont pick it up

      After i tried to connect with computer and hold the Sleep/Wake button + the Home button together for at least ten seconds, it work.

      I have read these comments & i am very happy that it works.

      thanks to all who are sharing this information

    • profile image

      Justin 

      5 years ago

      Hi my iPhone 4S seems to be having problem when I'm trying to use it about 20 mins or more and it stuck there and slowly it dim off the phone and when I try to click on both of the button the apple logo came out and it seems to be crash like some rainbow colour on it and dim to close the phone again please help me ..would it be the batt problem?

    • profile image

      becky 

      5 years ago

      my i phone 4 went off wont come on but did what you side and it works now thinks so becky

    • profile image

      CONNIE 

      5 years ago

      How can I ever thank you . I was in panic mode and this was such an easy solution. thanks to google and to hubpages for allowing me to breathe again and know there is help out there ....... an awesome site!!!!

    • platinumrepairs profile imageAUTHOR

      platinumrepairs 

      5 years ago from Johannesburg

      Hi Raja, I would suggest trying to restore it again in DFU mode. Here are instructions on how to enter DFU mode: http://osxdaily.com/2010/06/24/iphone-dfu-mode-exp...

      iTunes will detect the phone in DFU mode and will ask to restore it.

    • profile image

      Raja ji 

      5 years ago

      Dear Sir, yesterday i update my iOS 6 , after that the apple logo came to my iphone screen , but after that the buffering went for just 15-30 seconds and after that the logo is just coming for 3 sec and disappearing for smome seconds and it is repeating ,Kindly help me ...plzzzz

    • profile image

      pam 

      5 years ago

      i was trying to get wifi and turned the phone off, now it won't display anything but the apple an at the top in fine letters it reads [NAND] s_cxt_boot:error unclean shutdown adopted spam

    • profile image

      Callaghan89 

      5 years ago

      I just completely panicked when this happened to me but thanks 2googling solutions for this problem and this website being the first one I clicked on, this worked for me first time! Thank you soooo much! I'll bare this is mind if it ever happens again! THANK YOU!!

    • platinumrepairs profile imageAUTHOR

      platinumrepairs 

      5 years ago from Johannesburg

      Hi everyone. Thanks for taking the time to post a comment - we are glad we have been able to help so many people get their iPhones back up and running without them having to take their iPhone in for repairs.

      Brad

      www.PlatinumRepairs.co.za

    • profile image

      jayce 

      5 years ago

      thanks a lot hubpages..this helps me to recover my iphone. i wasn't able to use it for 2days cause it was turned off til i read this step and it works:))

    • profile image

      melissa 

      5 years ago

      it actually works,thanks for the tip.i was already going crazy when my iphone blackedout.

    • profile image

      Shahed 

      5 years ago

      I don't know what to say but its magically worked :D

      thanks thanks thanks a lot :D

    • profile image

      Krystal 

      5 years ago

      Thanks, this definitely worked

    • profile image

      vishnu 

      5 years ago

      It shut down for some reason , Noe it is finally working with the tip thanks.

    • profile image

      Danielle 

      5 years ago

      Amazing! It worked a treat. Thank god for the google search and this post.

    • profile image

      Tennant 

      5 years ago

      Thanks mate, it really works. But hey I have missed out on a new phone from apple- I wanted to get a new one since it's still on warranty. Useful tips, thanks once again.

    • profile image

      Prasvin 

      5 years ago

      Thanks. Great! It works.

    • profile image

      initid 

      5 years ago

      Thank you so much for the tip, it did the trick!

      My iphone 4 just shut itself down and won't respond. I thought it's dead and felt pretty upset.

      I googled and found this website, thank you !

    • profile image

      MANUBOBOLA 

      5 years ago

      Thank you! it works.

    • profile image

      sandy 

      5 years ago

      thnQ dear, it really works.......nice answer

    • profile image

      fiona verge 

      6 years ago

      thank you

      it just worked for my iphone 3 !!

    • profile image

      kris 

      6 years ago

      what if your iphone wont even respond to the hard reset and no apple icon has appeared ?

    • profile image

      Nii 

      6 years ago

      geez, thanx men. it worked for me.

    • profile image

      meet 

      6 years ago

      thank u so much...wz disturbed 4m last 2 days..thanx a lot..

    • platinumrepairs profile imageAUTHOR

      platinumrepairs 

      6 years ago from Johannesburg

      Hi guys,

      It's only a pleasure!

      For anything else, you can visit www.PlatinumRepairs.co.za for any iPhone repair or iPad repair needs.

      www.iFixit.com is also a fantastic resource.

    • profile image

      Sahithi 

      6 years ago

      OMG THANK U THANK U THANK U SOOOO MUCH!!!! I just completely went into depression today just bcuz my iPhone turned itself off for NO apparent reason! Plus it's 2 years old today and I thot it just died the day it was born! :D oh what a relief!! :) now im gud

    • profile image

      cai 

      6 years ago

      thanks! my iphone died just now, about 1 hour ago, and i tried the tips you have given. it worked! thanks muchies!!

    • profile image

      danyal 

      6 years ago

      Thanks man!!!it was awesome!!i just faced no prob

    • profile image

      maricar 

      6 years ago

      Thanks platinumrepair.. It'w work on my iphone just now :)

    • platinumrepairs profile imageAUTHOR

      platinumrepairs 

      6 years ago from Johannesburg

      That's great Sam, I'm glad we could help.

    • platinumrepairs profile imageAUTHOR

      platinumrepairs 

      6 years ago from Johannesburg

      Hi Megan,

      It sounds like your power button need to be replaced.

      I would suggest you take your iPhone to an independent iPhone repair centre - they should be able to fix it for you easily.

      If you are in South Africa, you can try www.PlatinumRepairs.co.za, or www.BeijingiPhoneRepair.com in Beijing, or Mission Repair in the USA.

    • profile image

      Sam Chin 

      6 years ago

      Thanks Hubpages, it was help me to recover my iphone 4 with simple step!!! Awesome !!

    • profile image

      Megan 

      6 years ago

      My iPhone 4 won't do the thing that when you turn it off it won't click

    • LuisEGonzalez profile image

      Luis E Gonzalez 

      6 years ago from Miami, Florida

      Welcome to Hubpages

    • gregoriom profile image

      Deninson Mota 

      6 years ago from East Elmhurst, NY

      I've never had a problem with my iPhone, but thanks for the tips.

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