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Who is the most preferred vendor for outsourcing IT Services - A Freelance Developer or A Professional IT Company

Updated on October 11, 2018
Avik Chakravorty profile image

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Pain points with outsourcing software development

Who is the most preferred vendor for outsourcing IT Services - A Freelance Developer or A Professional IT Company

If your need is app development would you hire a freelancer or would you rather hire a professional IT company

It's widely known that app development as an industry is worth well over a million dollar in recent times. Companies and individuals alike scout for freelancers as well as professional IT companies equipped to cater to the needs of their clients in developing apps that are a cut above the rest or in other words, unique and in the process benefit from the demand for app development.

The upshot of a booming app development industry is that it has created a huge global impact. Nonetheless, a humongous effort is needed in locating an app developer that fits the bill given the fact that there may be budgetary constraints. One ought to be extremely diligent and knowledgeable to separate the wheat from the chaff as it were.

Only by hiring an adept and experienced developer can an organization ensure success is within reach. Else, it may potentially be a fiasco hiring a run-of-the-mill app developer.

If a company needs an app developed then the options are hiring a team of developers in-house who can be monitored as to the status of the SDLC project, or hiring a freelancer on contract who would be expected to liaise with the in-house team ensuring that the app is developed according to specifications and requirements.

Besides, the options are poles apart and therefore companies would need to weigh the options carefully and make an informed decision.

If an organization’s forte isn’t mobile app development, for example, then there are companies with expertise and are pros when it comes to mobile app development and the client can outsource the IT services project to the preferred vendor or service provider.

The very thought of hiring a freelancer may be appealing and may be seemingly a feasible option and there are many businesses that indeed take this route. However, statistics corroborate that a vast majority of businesses have to deal with a range of issues including availability of freelancers, turn-around-time, quality of work, so on and so forth.

Furthermore, in large organizations, even skilled freelancers usually find it hard coping with the sheer volume of work that they are expected to do on a regular basis. Therefore they tend to quit all of a sudden without prior notice leaving the employer high and dry.

Freelancers generally have very unconventional ways of executing assigned tasks and therefore businesses oftentimes find that they are ill-at-ease delegating tasks to freelancers. Businesses, therefore, doesn’t consider hiring freelancers to be either appropriate or feasible and therefore are far more inclined to hire professional IT companies who have processes in place that they follow as vendors or service providers over freelancers.

Conversely, a professional IT services company is essentially a provider of app solutions under one roof. What a client gets from a professional IT company is an efficient team ensuring that the business goals and objectives – both long term and short term that clients aim at achieving are indeed achieved. Scheduling of resources onsite or remote is done in a manner so that the client is only billed for resources that are deployed. So as to enable informed and seamless decision-making, the services offered by a freelancer and a professional IT services company under the same parameters are discussed as under.

Prior to opting for a freelancer or a professional IT services company as a vendor or service provider, the fundamental parameters to consider are as follows:

Quality of work

Whether the app developer is a freelancer or an IT services company, their portfolio is akin to a marketing tool and indeed a testament of their quality as a vendor or service provider.

If the app is developed sloppily or is outdated then that is a reflection of a regressive mindset offering run-of-the-mill solutions to app development. Regardless of whether a freelancer is hired for app development or an IT services company, reviewing the app developed by them is absolutely essential as that would be indicative of the quality of work that can be reasonably expected from them.

If, for example, an IT services company or freelancer has experience developing simpler apps then burdening them with the development of complex apps would be counterproductive.

While considering a freelancer or an IT services company for an app development project what's vital is ensuring that the vision of the client matches the portfolio of the service provider or vendor.

Besides, it should be borne in mind that IT services companies are procedure driven when it comes to app testing as opposed to freelancers conducting inaccurate self-tests.

Any client would be hugely benefited by hiring an IT services company as there would be a dedicated team of developers working on apps development projects for their clients. Owing to teamwork, if a developer is stuck in any phase of the apps development project, the developer can be bailed out by other team members. What it boils down to is that if a developer is essentially competent then it doesn’t really matter whether the developer is a freelancer or is employed in an IT services company.


Typically, a freelancer would offer tailored solutions based on the requirements of the client and therefore it's essential for a client to have a clear understanding of the technical specifications or the scope of work required to convey to the freelancer.

If the client lacks clarity or if there are knowledge gaps on the technical specs needed then the upshot will be imperfect delivery by the freelancer as the freelancer will not even bother to suggest a workaround so that the quality of delivery remains unaffected.

An IT services company, on the other hand, would typically collaborate and liaise with clients at every step of the way advising and recommending workarounds and better alternatives possibly off the beaten path without affecting quality delivery.

The final result of a team working in unison on a third party app development project from start to finish is absolutely extraordinary and incredible. Freelancers cannot comprehend the imperfections in the final upshot of an app development project of a client that they have executed as they are too bogged down with delivery all the time.

Besides, it would be farfetched for a client to expect that a freelancer would be equally adept in executing app development projects on varied the technologies like UX design, UI design, iOS development, Android development so on and so forth.

Post Implementation Support

An IT services company worth its mettle is far better equipped than a freelancer to provide infallible post-implementation 24x7 support by satisfactorily handling queries of clients in regards the app. A freelancer would not willfully turn their back on technical support to the client as and when needed but they simply don’t have the time as they are swamped with work.

IT services companies schedule onsite and remote post-implementation assistance of their team to clients which an integral part of the contractual agreement between a client and a service provider.

All apps need continual upgrades for an enhanced UX and only with dedicated teamwork can the apps be upgraded. a Moreover, the vast majority of the IT services companies provide some sort of warranty, also known as the post-implementation guarantee and what it entails is proactive OS updates thereby not giving any reason at all for user complaints. Its impossible for freelancers to provide the same or even similar type of service to their clients.


A vital aspect of a freelancer as a service provider is their availability or the lack of it. Its very likely that if the services of a freelancer are needed by a client on demand, the freelancer may not turn up and as an upshot, a client’s project may be affected in myriad ways. An IT service provider, on the other hand, has a team of developers available on demand for troubleshooting purposes.


Even a run-of-the-mill IT services provider is far more experienced than a freelancer in executing apps development projects for clients and teamwork makes all the difference in the world. Freelancers typically have a full plate and wear many hats so to speak and therefore a client’s expectation that a freelancer would cater to a client’s needs on demand more often than not may not be met.

Money and Time Spent

As far as time needed from incubation to delivery of an app development project or the SDLC, a freelancer’s project execution time is much shorter in comparison with the project execution time of an IT services company. the Although the delivery time of IT services companies may be longer but at days’ end what matters is quality delivery which clients can count on.

Besides, there is a huge pricing difference between a freelancer and an IT services company owing to the fact that the overhead costs are comparatively lower. IT services companies of all sizes may have teams of apps developers and therefore in addition to overhead costs there are other direct costs which inflate the price that clients have to pay.

It’s the client who takes the final call on the budget allocation for app development. The client might want a no-frills workhorse app developed with limited features and accordingly make a decision on budgetary allocation. For a fully loaded comprehensive app development project though, catering to the end-to-end requirements of users, the budgetary allocation would have to be considerably more.

Since IT services companies offer a broad spectrum of services effectively and efficiently their price is quite a bit higher than freelancers. That said, with sufficient resources the price of hiring an IT services company for apps development projects from a client perspective should not be a deterrent. In other words, clients should know better to not be swayed in favor of hiring a freelancer merely because of the fact that hiring an IT services company is expensive.


The end product as in, app development would be consistently fulfilling quality benchmark requirements when IT services companies are hired by their clients. Since end-to-end app development may require hiring several freelancers, consistency in quality delivery is hampered as coordinating with multiple freelancers is a problem.

Why outsource your 3D Game Art

© 2018 Avik Chakravorty

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