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Why Do Businesses Use VoIP?

Updated on May 7, 2013
The Business Benefits of VoIP
The Business Benefits of VoIP | Source

Business Benefits of VoIP

Everyone has heard by now that VoIP can save a business a lot of money. By routing calls over the Internet, it can achieve an order of magnitude of cost savings when it comes to international calls, and even has an edge for local ones. But in the long run, the true value of VoIP lies not in the direct pricing, but in the innovative features that allow employees to improve their productivity, and mold their work habits for maximum efficiency. Well-run organizations need more than one reason to shift from an existing system that works well. They need the new solution to be compelling.

One of the ways in which VoIP can completely transform your business operations is its ability to share a single number amongst a multitude of devices. These days, everyone is connected to the outside world with a variety of hardware. A landline at home, a landline at the office, a smartphone, and maybe even a tablet. There is no doubt that future devices such as Google Glass will add yet another accessory to the mix. The traditional PSTN phone system is woefully inadequate when it comes to leveraging all of these assets for communication. A phone number is tightly bound to a single device whether it is a smartphone or landline. VoIP on the other hand can straddle all of them thereby allowing employees to make use of whatever is nearby. It also allows them to replicate the office experience from home without any hassles.

Group Calling, HD Voice, and More...

The configurability of VoIP is reflected in the fact that it has features allowing you to assign a single telephone number to a large number of people. This is useful if you're trying to implement something like a call center, or if you have a marketing team amongst whom you want to spread out incoming sales calls. This way, you can ensure that your resources are adequately utilized and that you never lose a customer.

VoIP also makes it easy to implement IVR systems to smoothly funnel incoming calls to the appropriate department – whether it is billing, technical support, or sales. Furthermore, you can program business hours thereby routing your calls to the appropriate location during holidays or at any other time when there's no one available locally.

Conference calling becomes a lot easier and hasslefree with the use of HD voice codecs. When there are a lot of people on the call, it becomes difficult to isolate each one by voice when the encoding system is the traditional 8 kHz used by the PSTN phone system. VoIP on the other hand can use superior quality codecs to capture more of the higher and lower frequencies thereby making voice-recognition easy.

Not all hosted PBX providers offer every single feature. Contact your hosted VoIP systems vendor to find out what they offer and whether they're a good fit for your organization.

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