- Internet & the Web
Comcast Virus Protection - McAfee vs. Norton
Comcast virus protection is a free service offered to any customer who subscribes to any level of Comcast high-speed internet. The virus protection is offered as a free download at the Comcast.net homepage. Just click on the link at the upper right part of the page marked 'Security' and as a customer you'll be able to download...
Note: Comcast has recently changed from McAfee to Norton... We'll get to that in a bit...
Comcast virus protection
The free virus protection from Comcast is actually a McAfee product and is a quick and simple download available through the Comcast.net/protect site. Once you've logged into your Comcast account, you'll be given a 25-digit product code, which you should either write down or copy and paste into a Notebook program for future reference. More often than not you won't need the code during the download, but every great once in a while it will ask you to input the code before it will initiate an initial scan of your PC.
The Comcast virus protection free download is rather easy to get through, then the program will scan your PC (McAfee through Comcast currently does not support Mac) for any viruses, malware, etc. The entire process from the time you've logged into your account to start the download process to the time McAfee has completed scanning and restarted your computer is going to be less than 30 minutes.
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- McAfee AntiVirus Plus 2010
The McAfee antivirus software has been overhauled for the 2010 release, complete with new and improved features and user interfaces. The changes have been heralded by many as breakthroughs in the security industry...
Who do you use for virus protection?
- Comcast Virus Protection McAfee vs. Norton | Snipsly
The new switch of their security software marks a complete overhaul of Comcast services, as they continue to re-brand to the Xfinity brand.
Virus protection at Amazon.com
The really nice part of this service is that McAfee will support any additional troubleshooting needs free of charge for the life of the product. The life of the product is infinite, so long as you are a Comcast internet subscriber or have a Comcast.net email address. When you call the Mcafee call center number, the rep will simply ask you for your Comcast email address which will always be something like email@example.com or firstname.lastname@example.org. You cannot use a third-party email address as your McAfee log in email address, obviously. You'd be surprised how many people don't understand this aspect of the internet.
Even though I already touched on this, it's important to note that the best part of the Comcast internet virus protection package is that it's completely free of charge for existing customers. If you've ever purchased virus protection software on your own, then you know how pricey the software can be (check out some of the Amazon.com links for really nice prices). Also, many companies will charge you annual rates for using their software. Norton anti-virus by Symantec is notorious for bombarding your PC with warnings when your annual subscription nears its expiration date.
Another great thing about the McAfee software is that it rarely has any negative impact on the workings of your PC or your browsers. i can't tell you how many times I've tried to get a computer online with a good IP address and all else looking good, when all I really needed to do was disable Norton or Trend Micro, or some other invasive virus software.
McAfee is so user-friendly, that it's nice to say that Comcast actually got it right with this one. But, as I've often said before; For all Comcast's faults, they actually play second-fiddle to nobody when it comes to internet service, and nobody beats their technical troubleshooting customer service; Their call center technicians are the industry gold-standard when it comes to troubleshooting internet issues, and any rep would be happy to give you the McAfee help desk phone number, as well as directly patch you through to the next available McAfee rep. I used to know the McAfee phone number by memory, but it's been months since I sat in a Comcast call center, listening to people complain because I couldn't help them get their dot-matrix printer up and running. LOL!
The other features that come standard with McAfee virus protection from Comcast is Malware detection, spyware detection, email scanning and of course an up to date database for virus protection. The trouble with virus protection is that the jaggoffs creating the viruses will always be at least one step ahead of those charged with creating fixes and protection software to combat them. One thing I've tried to impress upon people over the past couple years is that regardless of which software you choose to protect your computer, you still have to take responsibility for what you are doing online. Viruses can still get through to your computer, especially when new viruses are being introduced on a daily basis. So, if you let your children and their friends download the latest free tunes from Limewire, then you'll probable end up with an infected PC. After all, free music and movie downloads = free viruses!
McAfee comes standard with all the features listed above, and maybe a couple other features I may have forgotten about, right out of the gate, whereas free downloads like AVG only provide partial protection against everything unless you upgrade to a premium service.
With just a little foresight and caution, it should be easy to keep your computer(s) virus free.
Well, in a stunning development, it seems that Comcast, or Xfinity, or whatever these jokers are calling themselves these days (I haven't been pleased with Comcast for many months, see Xfinity - The new "C" word) is making the switch from McAfee to Norton anti-virus protection, just in time for me to have to revamp this entire Hub, less than a week after I wrote it. Guess I have to change my tune to reflect just how wonderful I think Norton is compared to McAfee. Wait, no I don't; I still think McAfee is the superior product. I'll know once I've made the switch. I pretty much have to switch, 'cuz Norton protection is better than no protection, and AVG isn't something I'm eager to reinstall. Oh well, I'll post more when I know more.
How I know: I received an email from Comcast this evening telling me about the exciting switch to Norton. This after all the trash-talking they did about Norton and Symantec the whole time I worked there. What a joke! Comcast's hypocrisy knows no bounds. Next, I'll receive an email notifying me of the exciting switch that Comcast is making to FIOS high-speed internet. LOL!
Although Comcast will no longer be offering virus protection software from McAfee, that doesn't mean you still can't utilize the McAfee security suite. With Mcafee Anitvirus Plus 2010 you will enjoy the same protection and usability as you have in the past.
Clearly, Comcast anti virus protection is in a state of flux, and hopefully things will settle a bit so that those customers who have been so loyal to this floundering telecommunications giant will once again find themselves on stable ground with their ISP.
The switch to Norton antivirus
Update: May 11, 2010: Well, I finally made the switch to the Norton anitvirus package that Comcast now offers their customers, one day before the McAfee package expired. The installation was a painless as it could have possibly been, as it intuitively offered to uninstall the McAfee software that it was replacing.
So far, so good. I like the interface, as it seems to be a bit more user friendly than I had in past experiences with this software. We'll see how that holds up. I'll post occasional updates as my usage progresses. Hopefully, this software won't negatively affect my PC and my browsing capabilities, but I have enough experience in this arena to solve many of my own problems if they should arise.
May 14, 2010: The only drawback I've noticed thus far is that my browser takes much longer to load than it did before the install. Once is pops up, though, it's good to go, so no worries really.
I'm still rather impressed with how simple and user-friendly the download process was, though I'm sure the Comcast call centers were inundated with calls regarding the switch. One thing I noticed about customers is that they HATE change!
Old Credo - We will be the company to look to first for the communications products and services that connect people to what's important in their lives
New Credo - Comcast will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market.