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Comcast Virus Protection - McAfee vs. Norton

Updated on February 5, 2015

Comcast virus protection is a free service offered to any customer who subscribes to any level of Comcast high-speed internet. The virus protection is offered as a free download at the homepage. Just click on the link at the upper right part of the page marked 'Security' and as a customer you'll be able to download...

Note: Comcast has recently changed from McAfee to Norton... We'll get to that in a bit...

Comcast virus protection

The free virus protection from Comcast is actually a McAfee product and is a quick and simple download available through the site. Once you've logged into your Comcast account, you'll be given a 25-digit product code, which you should either write down or copy and paste into a Notebook program for future reference. More often than not you won't need the code during the download, but every great once in a while it will ask you to input the code before it will initiate an initial scan of your PC.

The Comcast virus protection free download is rather easy to get through, then the program will scan your PC (McAfee through Comcast currently does not support Mac) for any viruses, malware, etc. The entire process from the time you've logged into your account to start the download process to the time McAfee has completed scanning and restarted your computer is going to be less than 30 minutes.

Who do you use for virus protection?

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The really nice part of this service is that McAfee will support any additional troubleshooting needs free of charge for the life of the product. The life of the product is infinite, so long as you are a Comcast internet subscriber or have a email address. When you call the Mcafee call center number, the rep will simply ask you for your Comcast email address which will always be something like or You cannot use a third-party email address as your McAfee log in email address, obviously. You'd be surprised how many people don't understand this aspect of the internet.

Even though I already touched on this, it's important to note that the best part of the Comcast internet virus protection package is that it's completely free of charge for existing customers. If you've ever purchased virus protection software on your own, then you know how pricey the software can be (check out some of the links for really nice prices). Also, many companies will charge you annual rates for using their software. Norton anti-virus by Symantec is notorious for bombarding your PC with warnings when your annual subscription nears its expiration date.

Another great thing about the McAfee software is that it rarely has any negative impact on the workings of your PC or your browsers. i can't tell you how many times I've tried to get a computer online with a good IP address and all else looking good, when all I really needed to do was disable Norton or Trend Micro, or some other invasive virus software.

McAfee is so user-friendly, that it's nice to say that Comcast actually got it right with this one. But, as I've often said before; For all Comcast's faults, they actually play second-fiddle to nobody when it comes to internet service, and nobody beats their technical troubleshooting customer service; Their call center technicians are the industry gold-standard when it comes to troubleshooting internet issues, and any rep would be happy to give you the McAfee help desk phone number, as well as directly patch you through to the next available McAfee rep. I used to know the McAfee phone number by memory, but it's been months since I sat in a Comcast call center, listening to people complain because I couldn't help them get their dot-matrix printer up and running. LOL!

The other features that come standard with McAfee virus protection from Comcast is Malware detection, spyware detection, email scanning and of course an up to date database for virus protection. The trouble with virus protection is that the jaggoffs creating the viruses will always be at least one step ahead of those charged with creating fixes and protection software to combat them. One thing I've tried to impress upon people over the past couple years is that regardless of which software you choose to protect your computer, you still have to take responsibility for what you are doing online. Viruses can still get through to your computer, especially when new viruses are being introduced on a daily basis. So, if you let your children and their friends download the latest free tunes from Limewire, then you'll probable end up with an infected PC. After all, free music and movie downloads = free viruses!

McAfee comes standard with all the features listed above, and maybe a couple other features I may have forgotten about, right out of the gate, whereas free downloads like AVG only provide partial protection against everything unless you upgrade to a premium service.

With just a little foresight and caution, it should be easy to keep your computer(s) virus free.

Well, in a stunning development, it seems that Comcast, or Xfinity, or whatever these jokers are calling themselves these days (I haven't been pleased with Comcast for many months, see Xfinity - The new "C" word) is making the switch from McAfee to Norton anti-virus protection, just in time for me to have to revamp this entire Hub, less than a week after I wrote it. Guess I have to change my tune to reflect just how wonderful I think Norton is compared to McAfee. Wait, no I don't; I still think McAfee is the superior product. I'll know once I've made the switch. I pretty much have to switch, 'cuz Norton protection is better than no protection, and AVG isn't something I'm eager to reinstall. Oh well, I'll post more when I know more.

How I know: I received an email from Comcast this evening telling me about the exciting switch to Norton. This after all the trash-talking they did about Norton and Symantec the whole time I worked there. What a joke! Comcast's hypocrisy knows no bounds. Next, I'll receive an email notifying me of the exciting switch that Comcast is making to FIOS high-speed internet. LOL!

Although Comcast will no longer be offering virus protection software from McAfee, that doesn't mean you still can't utilize the McAfee security suite. With Mcafee Anitvirus Plus 2010 you will enjoy the same protection and usability as you have in the past.

Clearly, Comcast anti virus protection is in a state of flux, and hopefully things will settle a bit so that those customers who have been so loyal to this floundering telecommunications giant will once again find themselves on stable ground with their ISP.

The switch to Norton antivirus

Update: May 11, 2010: Well, I finally made the switch to the Norton anitvirus package that Comcast now offers their customers, one day before the McAfee package expired. The installation was a painless as it could have possibly been, as it intuitively offered to uninstall the McAfee software that it was replacing.

So far, so good. I like the interface, as it seems to be a bit more user friendly than I had in past experiences with this software. We'll see how that holds up. I'll post occasional updates as my usage progresses. Hopefully, this software won't negatively affect my PC and my browsing capabilities, but I have enough experience in this arena to solve many of my own problems if they should arise.

May 14, 2010: The only drawback I've noticed thus far is that my browser takes much longer to load than it did before the install. Once is pops up, though, it's good to go, so no worries really.

I'm still rather impressed with how simple and user-friendly the download process was, though I'm sure the Comcast call centers were inundated with calls regarding the switch. One thing I noticed about customers is that they HATE change!

Comcast Credo

Old Credo - We will be the company to look to first for the communications products and services that connect people to what's important in their lives

New Credo - Comcast will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market.


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    • profile image

      Another Human 

      8 years ago

      Some virus protections will find and keep viruses in a quarenteen area. When you stop paying a yearly fee for these protections, they release all viruses back onto your computer, like Norton.

    • profile image


      8 years ago - ?????? ?????... ??????????? ? ??? ?? ?????...

    • profile image

      quanzz noore 

      8 years ago

      i am tryin to get the comcast free virus so i can get the viruses off my computer

    • profile image


      8 years ago

      Norton is awful. My experience is that it slows down internet connectivity and blocks many useful add ons.

    • profile image


      8 years ago


    • cybersecurity profile image


      9 years ago

      I'm a big fan of McAfee. You forget that you even have an antivirus running and it does a great job too.

    • profile image


      9 years ago

      Personally, Ill stick to Mac products. I'm not saying that they are impenetrable but I haven't had a virus on my Mac laptop (nor any security software installed) since I bought it 3 years ago. Then again, if it is free, Ill take it.

    • profile image

      Virus Protection Sydney 

      9 years ago

      In my years of experience i have found software such as AVG, Kaspersky etc. to be, in most cases unreliable, However Norton and McAfee products have been very reliable, Clients usually ask "Is Norton the Best?" and i usually respond with "No, it's not, it's the Most popular" Regarding the Best. The best is always the company that has the largest knowledge base on Viruses, which happens to be both McAfee and Symantec, Which one people choose of the two (in my opinion) is totally a personal decision, they are both very effective Programs.

      I personally use Norton Internet Security 2011, have done so for a while, i'm always comparing and testing Norton against other brands, and i have never come across a program that does a better job,.. Why don't i use McAfee, I Personally don't like the interface, that's the only reason.

    • profile image

      An average user. 

      9 years ago

      Frankly, I don't like McAfee. It has allowed five infections within a few months to enter my computer.

      Norton, on the other hand, has kept my other computer safe and sound- for LONGER.

    • mmzh786 profile image


      10 years ago from Kerala

      From My experience kaspersky is good for home and office use.

      it has got more features than any other anti virus also threat detection rate is high.

    • joncento profile image


      10 years ago from Australia

      I had a bad experience with McAfee some years ago & switched to Norton & became a fan. However in recent years MS Security Essentials has been my virus protector of choice - it's free & works brilliantly

    • Canklefish profile imageAUTHOR


      10 years ago from East Coast

      @dhawkins - Yes, the software is free for all subscribers to Comcast internet, but the McAfee version was not compatible with Macs. I'm not sure about Norton, but you'll definitely want to look into protection of some sort for your Mac...

      As Mac continues to develop more Windows friendly/compatible programming they are also falling under the umbrella of the jackasses who create viruses/malware/spyware etc...

    • dhawkins11 profile image


      10 years ago

      I didn't know Comcast virus protection was offered free to all of their users. I actually have a Mac and it's advised that virus protection software isn't needed. But I think I might take a look at my options because if something's free then heck, why not use it?

    • Lady Rose profile image

      Lady Rose 

      10 years ago from Taiwan

      I had AVG a couple years ago, then i changed to Panda, and now i am using Avira, which works pretty good. I did not have a good experience with Norton. I will consider the alternatives you suggest when i upgrade to my next laptop.

    • Canklefish profile imageAUTHOR


      10 years ago from East Coast

      Yep, when it comes to slow browsers, then it's usually best to clear cache/cookies, but especially in Internet Explorer. It's not such a big deal in firefox, and I only started to notice the lag time after I switched from McAfee to Norton, so the troubleshooting ended there.

      In my case my entire PC was in dire need of a shut down/restart, and things are good again. Thanks to all for the comments...

    • profile image

      Jim Robinson 

      10 years ago

      In the past I noticed how slow it was to load the browser, I mentioned it to a techie type guy and he said to clear the cookies and cache and that might help, I followed his instructions, I think it worked but I have to re-enter back some of my passwords that were stored in memory

    • stevehp profile image


      10 years ago from Texas

      CA makes a good anti-virus software too, but both McAfee and Norton are decent products. The real key is to make sure you have SOME reputable anti virus software, and that you keep it updated!

    • WilfordSy profile image


      10 years ago from The Bahamas

      For so many years now, I have been using Norton Anti Virus as my premier antivirus. They had added some significant upgrades to their software so I think they are still one of the leaders in this industry.

    • sixfigurewriting profile image


      10 years ago from Southeast PA

      My experience with Norton anti virus was just the opposite! I like that Comcast virus protection is free - I paid for Norton because McAfee added so many processes to my boot sequence and all file operations. I'm happy for the change myself.


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