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Fixing ‘The process has stopped unexpectedly’ Error Message

Updated on June 8, 2016

Cause of This Error Message

Have you ever come across the above error message when trying to open or launch an application, or when you turn data on in your phone? For example, when you try to launch a game application, suddenly a pop up message appears ‘the process has stopped’ or ‘ has stopped unexpectedly?’ Then, it means there’s something wrong with your phone’s software.

Good news is that this problem occurs with many Android phones and tablets; therefore it is a common phenomenon. Bad news it’s irritating when trying to launch an application, this pop up error message appears meaning you cannot open the application. So, what might be the cause of this error message?

This is a problem that has caused quite a headache not only with the Android users but also manufacturers of the different types of smartphones and software technicians. Many causes have been outlined. Moreover, the most important factor to consider is: “This usually occurs when your Android phone or tablet fails to connect with the Google servers and your account is not being able to sync back, even though the Internet is working perfectly fine with the other apps on your phone.”


The following are various solutions you can try to solve this error message. Be warned: it may not work for all smartphones.

Soln. 1: Restart (Reboot)

Press the On/Off Power button to switch off the phone. Wait for about five minutes then switch on the phone. Repeat this step three times. If this step has not solved the problem, go to the next solution.


Soln. 2: Uninstalling Google Play Store

Since Google Play Store receives frequent updates in the background, it’s possible for an update maybe a bad one that leads to the popping up of this error message. This may in turn lead to other Google services to be affected as well.

This error message may also occur after flashing the phone’s ROM or updating your phone’s ‘Android Operating System.’

  • Go to Settings>Applications>All Applications
  • Scroll down to Google Play Store
  • Open the application and tap on ‘Uninstall Updates’

If the first step does not work, go to:

  • Settings>Applications>All Applications
  • Scroll down to Google Play Store
  • Open the application then tap on ‘Clear data’ followed by “Clear cache’


Soln. 3: Google Service Framework

The work of Google Service Framework is to store information. Also, this application helps your phone sync with Google servers. It might be possible that one reason why you receive this pop up error message is because your phone is unable to connect with Google servers.

  • Go to Settings>Applications>All Applications
  • Scroll down to Google Service Framework
  • Open the application and tap on ‘Force Stop’ button
  • Afterward, tap on ‘Clear cache’ button

How To Fix "Unfortunately the process has stopped" Error On Android ?

Soln. 4: Clear Cache and Data on Affected Apps

If the problem still persists try to clear data and cache on the affected applications including Google Play Services.

  • Go to Settings>Applications>All Applications
  • Scroll down to Google Play Services
  • Open the application and tap on ‘Force stop’ button
  • Afterwards, tap on ‘clear cache’ and ‘clear data’
  • Also tap on the ‘uninstall updates’

Repeat this process with the applications that are crashing. Then, try opening the affected applications and see whether they are loading and/or working properly. If the Google Play Store is not behaving well try downloading and installing from other sources (search the word ‘Google Play Store’ or ‘download or install ‘Google Play Store’) because at times trying to open Google Play Store may not work.

If the nuisance still continues,

Soln. 5: Reset the phone Application

This is the last resort if the above solutions have not helped.

There are two ways to do this:


  • Go to Settings
  • Scroll down to Privacy
  • Open it then scroll down to Factory Data Reset


  • Turn off your phone
  • Long press the On/Off Power button with one finger, and at the same time press the volume with another finger and home button (at the bottom) with another finger until the phone vibrates.
  • Release only the On/Off Power button until you see the logo of android. Afterwards you will see a menu.
  • Use the volume button to move upwards or downwards, and On/Off Power button to select.
  • Use the volume button to move to ‘Wipe the Data/Factory Reset’ then use the On/off Power button to select.

Remember to back up your messages and contacts before carrying out this last step as you will lose all the data in your phone (except those in memory card –external storage).

How to fix All Error of Unfortunately the Process has Stopped in Android Phone & Tablet


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