This is what Dell does. I have Vista and it is horrible. Now, if you want this, it will cost you X dollars. Of course, you need this, but it will cost x dollars. So by the time they get done, that $299 special will now cost $599. Oh, then you have to pay for a warranty.
My Dell had a bad hard drive. You are sent CD roms to install. Dell does a basic set up,you do the rest with CD roms.
Less than 2 years old, and keys are already breaking.
Support, tech assistance: Forget it. The Enlish is horrible, you are not speaking to someone in the USA. It takes hours with these people and problem is usually not resolved.
Forget Dell. Go for a Mac from what i have been told. I will never get another Dell. I will never have another Vista program.