Norton usually comes with its own uninstall utility. Search your computer for Norton. And a file folder will be somewhere in that search, and in that file folder look for the uninstall.exe file. If that doesn't work, there are numerous free uninstaller programs that are better than the windows uninstall program. You can also use the windows uninstall program to remove Norton. CNET, has a great free software site that you can use to look for those type of programs.