"I'm a PC". I admit it. And, when it comes to phones, I'm an Android. That said, I received an iPad as a gift a couple of Christmas's ago. I wasn't happy about it because a) it costs so much more than an Android tablet and b) because it wasn't Apple's latest OS, you can't do two things at one time with it like listen to music and search the internet.
After having the iPad for nearly two years, I find that I use it quite a lot. Apple updates the OS frequently and I've had zero problems in that regard. Not one! I can't say that about the Windows based laptop I'm typing this on or the crashed PC sitting nearby. It's still inflexible for some things like multi-tasking (though the latest generation of devices from Apple can multi-task), it's still limited with websites that aren't mobile compatible (that my spouse's Android tablet handles with ease), and it's still expensive (new ones cost the moon) but it's so useful in so many other regards, I'll keep it.
Apple has excellent customer service and support. If you do have problems, they're generally a phone call or a click away. I've had one issue, ever and, quite frankly, it was of my own making. My problem was resolved over the phone, very quickly.