In your post, http://hubpages.com/hub/The-Difference-Between-Customer-Service-and-Customer-Support, your reference to Geeks On Call is incorrect. Geeks On Call is not affiliated in any way with Best Buy. Please correct your reference as it confuses our customers. Best Buy has "Geek Squad". Geeks On Call is http://geeksoncall.com. Please consider correcting this before the Geeks On Call counsel catches it. Thanks.