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How to Apply for KRA Pin Certificate

Updated on August 22, 2016
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Patrick is a dedicated technology writer who wishes to make the world better by informing individuals who seek more knowledge.

KRA Pin Application

This method of using ITMS has been stopped please apply for your PIN using Itax option. Click on this link to read how to go about it:

KRA PIN application is a hub that has been specifically created to help people apply for KRA PIN number online in Kenya without problems and to shorten the time it will take you to apply and get the KRA (Kenya Revenue Authority) PIN.

The issuance of PIN has been fully automated following the successful launch of electronic registration services in Kenya. The use of Personal Identification Number (PIN) has also become mandatory in most government offices thus it is important to know how to apply for the KRA pin online.

University students applying for HELB loan also require the KRA pin.

Steps to Follow for Successful KRA Pin Application

The following steps will guide you on how to apply for the KRA pin. Before you proceed, make sure you have your National Identity card. If not, make sure you know the exact details in it.

The best way to do it, is to have another tab open where you are going to access the KRA's website. Then you can be able to follow these simple steps one by one. Do not be in a hurry, read every line here and also on the website as you start filling in your details.

1. Visit the KRA's website by typing the following in your browser, www.kra.go.ke/portal. Alternatively, you can Google KRA and select the first link you see.

At the center of the page that will open, you will notice an area written "KRA Online", below there, click on where it is written "Click Here, To Apply for your PIN and/or Submit Online Returns."

Click here to apply for KRA pin
Click here to apply for KRA pin | Source

New Tax Payer

2. On the new window that opens, below the message "Welcome to KRA Online services.
Please enter your 'User Id' and 'password' to access the system services"
. click "on new tax payer".

New Tax Payer Option

Click on 'New Taxpayer' when applying KRA pin for the first time
Click on 'New Taxpayer' when applying KRA pin for the first time | Source

Kra Pin

3. On the new tax payer window, which is written "Pin assignment for new tax payer", select whether you are applying pin for Resident, Non-Resident or Company. Then click on validate.

Click on Validate

4. A new window opens where you have to fill the following details:- ID Number, Date of Birth of applicant, District of Birth of applicant, (these fields are mandatory). Then you can also fill Mother's last name and Father's last name, although these two are not mandatory. Then you will have to type the year of birth of the applicant and then click on validate.

Select Appropriate Button

How to enter the date of birth
How to enter the date of birth | Source

Parent Details Populated Automatically

5. If the information you have entered is correct, a new window will open with some of your details like Father's and Mother's name already pre-recorded.

Filling address details on the KRA form

6. Now fill in the following details correctly found in Section 3, the ones marked by an asterisk are a must; for physical address, City/town, Street/road, building/location, Area code, Lr No (you can click on any number there). For the details you do not have, you can write NONE.

  • For postal address, fill in the Box No and postal code.
  • For telephone fill in the land line and area code, and mobile.
  • For Email address, enter your email address and make sure you enter the correct email address because that is where your pin will be sent.

The other information to fill is your Main business activity (if you do not find the one you want, you can select others not defined) and lastly the tax payer obligation. Leave alone the Secondary business activity.

Four Section 4 fill in you tax payer obligation, most of the people are under the Income Tax Individual (IT1).

Section 6 - Once you are satisfied the information you have given is correct, tick the check box at the bottom and then submit your form.

After Submitting You Will Get a Page Saying;

Thank you, Dear Customer, Your registration has been successful, Your PIN and password will be sent to the email address provided by you for reconfirmation, as well as security stamp that is also sent, whose content must be entered also next time you log in.

Please change your password the first time that you will connect to KRA.

7. Now you can open another window for your mail and check the details that have been sent to your email account. These are, your Pin, Password, and security stamp.

Change Your Password

8. Go back to the KRA Website and at the top right hand side click on Main menu. Once the main menu opens, input your pin, password (you can copy paste these) and the security stamp (if the security stamp is not clearly visible, you can download it). Then you click on the log in button.

9. In the next window that opens, you must change your password, so input a new Password which should be of 8 characters were 6 of them must be letters and 2 must be numbers. Note down your password in case you forget.

Print Your KRA Pin Certificate

10. Now to print your Pin certificate, click on main menu and under the Registration Application click on the Registration Certificate. Now you can print your Pin certificate.

Main menu that you use for printing and changing password
Main menu that you use for printing and changing password | Source

How to Apply for a Company's PIN

The process of applying for a company's pin is easy and straight forward as long as you have the following with you :-

  • Company's Certificate of Registration
  • Date Business Commenced
  • Associates PIN (These individuals PINs must be registered through the online process, you can not use the old manual PIN)
  1. Follow stage 1 and 2 as above.
  2. Select company and validate.
  3. Fill the fields for Company's Certificate of Registration and Date Business Commenced.
  4. Click on validate, if the details are okay, a page opens.
  5. Fill one or all the associates PIN, select relation and add to list.
  6. Proceed filling the form as above for individual.

Conclusion on Kra Pin

The process of KRA online pin application should take you just a few minutes. If the explanation was helpful or if there is an area that needs improvement, you can tell me.

KRA Pin Processes

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© 2011 Patrick Kamau

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    • Patkay profile image
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      Patrick Kamau 2 weeks ago from Nairobi, Kenya

      Hi kelvin , you must follow the procedure above in order to be able to apply for KRA pin online. If you still cannot be able to apply for one, you can seek for help from Huduma center, KRA centre, cyber cafe, or you can click on where it is writen contact author to contact me. Thanks.

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      kelvin 2 weeks ago

      trying to apply for a pin but it aint responding.......says that the id is invalid.....what should i do?

      id. no. 0823676

    • Patkay profile image
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      Patrick Kamau 24 months ago from Nairobi, Kenya

      @kevin if the ID has a zero at the beginning, do not input the zero. Else, you should use 01/07/19-- for the year.

    • profile image

      kevin 24 months ago

      hy,my client's id has only year of birth and the id number is also the one with seven digits. i have tried to use default date and month (01/07) but i cant get through please help

    • Patkay profile image
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      Patrick Kamau 2 years ago from Nairobi, Kenya

      @ONSINYO for Kenyan citizens, we use ID Number.

    • profile image

      ONSINYO 2 years ago

      will i use a passport of kenya for PIN registration?

    • Patkay profile image
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      Patrick Kamau 2 years ago from Nairobi, Kenya

      @jorge you should use 01/07/1950, it is the default day and month for those without them on their IDs.

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      jorge 2 years ago

      am trying to apply a pin for my Mum , and when i insert the year of birth which is 1950. it brings an Error, what format should i use because what i have is only the year of birth???

    • Patkay profile image
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      Patrick Kamau 2 years ago from Nairobi, Kenya

      @kelvin magut I have also never done so and wonder whether schools are required to have one. Otherwise you should contact KRA for more on this issue.

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      kelvin magut 2 years ago

      there is a client(principal of a certain secondary school) of mine who came to my cyber cafe to ask for a kra pin for his secondary school, however i never managed to process one, how do one process kra pin for a secondary school?

    • Patkay profile image
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      Patrick Kamau 2 years ago from Nairobi, Kenya

      @Tinah the best thing for you is to visit the nearest KRA office and they will assist you on this.

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      Tinah 2 years ago

      I got my KRA PIN online in 2011 when I didn't have a job so I put my tax obligation as VAT TAX 3. I recently registered a company and was trying to get a KRA PIN for my company and the firm that is helping me to get the KRA PIN has been told by KRA that I have a tax obligation for VAT and should clear it before they transfer my details to iTax. Are individuals charged VAT even when they were not doing any business? Please help

    • Patkay profile image
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      Patrick Kamau 2 years ago from Nairobi, Kenya

      If you did not apply for that pin online, use the option get password existing taxpayer.

    • profile image

      KEN 3 years ago

      PLZ HOW CAN I GET MY KRA CERTIFICATE IF ALREADY I HAVE A PIN NUMBER

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      Sometimes the site is down and that is when you get that error. You can try the Itax option.

    • profile image

      Davidtricky 3 years ago

      I keep getting an error message "

      Sorry, the service requested is not available at this moment. Please try later. "

      Since last week. What could be the problem?

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      @Kiki the best thing is for you to ask for another one.

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      Kiki 3 years ago

      Hi, I'm getting stuck on the security stamp part, It's always wrong, i keep wrong "wrong arithmetic match". any tips?

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      Just follow the procedures here or go to a cyber cafe.

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      For these you put 1st July and then the year indicated on the ID.

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      It is simple Peter, just follow these instructions on this article. If you are not good at computers, you can visit any cyber cafe and you will be helped out.

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      peter 3 years ago

      how do i get my KRA pin

    • profile image

      kagho 3 years ago

      what of those without the date of birth printed on there ID"S only the year i try to apply but i am told that the information does not march

    • profile image

      cornelius ngondo moki 3 years ago

      i need personel pin

    • Patkay profile image
      Author

      Patrick Kamau 3 years ago from Nairobi, Kenya

      You better copy these things and paste them, you could be making a mistake. You can also use the option of forgot password to be sent other new details to use for login.

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      For that you need to visit KRA office near you.

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      Beldina Malit 3 years ago

      Hi. I was placed in the wrong taxpayer obligation- VAT TAX (VAT 3) Instead of Income Tax Individual the first time I was applied for a PIN. I have to change it urgently. How do I go about it? Kindly assist me with the steps involved and where to go because that option is not available on the KRA website.

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      waitherero 3 years ago

      Hi, am stuck on step 8, its not allowing me to enter the information provided on my email account. :(

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      TUGUTI - You will just follow these instructions given here.

    • profile image

      TUGUTI SENSO 3 years ago

      HOW DO I GET A SCHOOL PIN ?

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      You can scan and send both side of their IDs to KRA but I have seen it being tedious cause sometimes they never reply. Best thing is for them to go to KRA office. For the company's registration number, it is found on the Registration Certificate with the No. CPR ...

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      Rose, have you tried following these procedures?

    • Patkay profile image
      Author

      Patrick Kamau 3 years ago from Nairobi, Kenya

      That is sad because Pin is something you get instantly especially online, I do not know what is the problem with yours but you can get help from a cyber cafe.

    • profile image

      FRED 3 years ago

      Hi i have been applying for my kra pin six months now still i cant access it,i have been going to kra offices times tower but they are ever telling me to wait two weeks two weeks.......six months now i don't know what to do,please help me

    • profile image

      Rose 3 years ago

      how can i APPLY FOR MY grandma 1929

    • profile image

      puritykarimi 3 years ago

      please i have so many customers who lost their pin number and they cannot remember them ,they usually come with their ID to get them the certificate ,what procedure should i take to get them pin without them going to KRA office?

      How can i get company's registration number so sa to give them pin no.

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      samuel matta, the old one is still working though to use the new one just click on the iTax link.

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      samuel matta 3 years ago

      now kra website has change. how can i do in order to access the new website

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      Antony Mathenge you send scanned copies of your ID to KRA office, but they might take time responding so you can go there physically.

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      Antony Mathenge 3 years ago

      I have lost my certificate and I do not have the PIN number. How can I get a certificate printout with the details of my National Identity Card?

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      @Gertrude Okore thanks, I am glad you got the necessary help you wanted.

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      Gertrude Okore 3 years ago

      WOW WOW WOW!!! Just when I am thinking of applying for a KRA, I got stuck, know what, I am here now. The best step by step hub we have, I have applied mine but I fall short of a printer. Guess, I will go out for help. Thank Patkay for this.

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      jacinta I am happy you got some help here.

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      jacinta 3 years ago

      Thanks so much you v helped me alot.

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      @Enock saiba Manyi use the option get password existing taxpayer and then follow the rest of instructions.

    • profile image

      Enock saiba Manyi 3 years ago

      my pin is the old one i had taken it at kra offices how can i print it out on cyber

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      Mrs Kaur I just hope you are clicking on the year option provided and a calendar will open where you select the date you want.

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      Mrs Kaur 3 years ago

      Hi, I have been trying to apply for my company PIN number on line. I followed all the steps, after clicking on the New tax payer, I click on "Company" Then I enter the "Reg No" , but the date field does not respond, so I am not able to go further. I have tried several times. Please guide me what I should do as I need to register for a company PIN. I have also submit the Company documents at the KRA office (cerf of incoporation, Mun etc) Thank You

    • Patkay profile image
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      Patrick Kamau 3 years ago from Nairobi, Kenya

      Hi Lily, for you to make returns online, I would advise you to go to any KRA office and get the necessary information about what you will need.

    • profile image

      Lily 3 years ago

      Hi, I would like to make returns for our organization online, that is the PAYE returns, how do I go about this?

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      Eric, for this type of error, you have to contact KRA people. There is data that needs updating so that you can be able to proceed. Thanks.

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      Eric 4 years ago

      Hi!. Im trying to apply for a company pin but when I type the Company's Certificate of Registration and Date Business Commenced, I get the message "YOUR DATA IS NOT CONSISTENT WITH DATA AT KRA" when I try to validate. What is the issue?

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      sam for this question, it will be good for you to consult KRA guys at their offices or someone conversant with the tax type you are supposed to pay.

    • profile image

      sam 4 years ago

      I registered a private business which deals with interior designing and products since june 2013 and i have not submitted the tax as required.which tax should i pay and what are the requirements and at what date am sopposed to do so.please advise

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      Yes Osebe, the best advise you can get is from KRA office and they are still the ones who can change that VAT to Individual. So, get in touch with their office and they will sort you out.

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      Osebe 4 years ago

      Hi Patkay am a student and i want to apply for a HELB loan, should i change my taxpayer obligation to individual or i should leave at VAT VAT(3) (something like that) if YES how do i change my taxpayers obligation??? URGENT

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      Luke Jessel, you can use the option of individual Tax payer

    • profile image

      Luke Jessel 4 years ago

      i am a student wanting to apply for helb loan,what should i choose in the section for taxpayers obligation?? please assist me as soon as possible

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      everlyne, you will have to contact the KRA people. It is not possible to change the Tax payer obligation from your side.

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      everlyne 4 years ago

      Hi I applied for the pin on friday and the tax obligation which was included is VAT without me knowing, now I want to change it. is it possible? pliz help

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      Saajan, use the registration date and the Registration Obligation dates on the issued Certificate of registration.

    • profile image

      Saajan 4 years ago

      The registration date and the Registration Obligation dates on the Pin Certificate are incorrect. What should I do?

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      Amble, the best thing will contact any KRA office and they will help solve your predicament.

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      Amble 4 years ago

      Hello,

      I hold a Ugandan passport and have been required to get a PIN to have an account opened with KPLC.

      I would like to know if this is possible, and how I should go about the process. The online application is so far not been very clear for Non Kenyans.

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      maina ben, for this kind of problem, it is better you contact KRA office near you, they will help you to unblock your PIN.

    • profile image

      maina ben 4 years ago

      I need to use my PIN certificate urgently, but when using my credentials to log in, i cannot. When i try to reset my password it indicates to me that my PIN is blocked. How can you assist me?

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      martin, you should follow these procedures listed here to be able to get and print your pin.

    • profile image

      martin 4 years ago

      Hi, how do you print your pin number?

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      barnabas, the best thing now to do is to make sure you get a better email probably a Gmail one which is stable. After that, you need to visit the nearest KRA office where you will get further assistance.

    • profile image

      barnabas 4 years ago

      I applied for my pin a few months ago and was told to wait and keep checking my emails but then my email account collapsed before i could get either my pin or my password.When i try to apply again,i find that my details are already registered so i can't apply again.Would you please advise me on what to do?

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      Thanks Samantha for reading and commenting. The obligation to use the VAT TAX.

    • profile image

      Samantha 4 years ago

      what tax obligation do i click on, if i am applying for HELB?

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      Yes stanley, that is the number you use and the date of registration. Thanks for asking.

    • profile image

      stanley 4 years ago

      when registering for an organisation or a group should i use the certificate of registration number on the certificate?

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      Luke Kimutai Kibor, for you to get help, you need to contact any KRA office. They will be able to help you. I hope this helps.

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      Luke Kimutai Kibor 4 years ago

      Hi

      I applied my KAR PIN mid last year but I forgot my Email account and password, whenever I tried to reapply they keep telling me they have my details. Please help me

    • Patkay profile image
      Author

      Patrick Kamau 4 years ago from Nairobi, Kenya

      Miriam, this is a website problem. You should keep on trying.

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      Miriam 4 years ago

      I am getting the "sorry the service requested is not available at this moment. Please try later" This is after trying for 2 days. What is the problem.

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      Priscilla , you can try using another browser and see if it will open.

    • profile image

      Priscilla 4 years ago

      The date of birth is not working. The window does not pop out to filter the date

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      Amos Tago, if it is not validating, make sure that the details you are entering are the same one on the ID. And then you could have mentioned the kind of error you are encountering.

    • profile image

      Amos Tago 4 years ago

      hi guyz am tring to applying for the pin for some students and it does not go through that is it does not validate .please just kindly assist me to know what is going on

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      george ndhawa, exactly you should use the option for company. Then proceed as in this article.

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      george ndhawa 4 years ago

      i want to register a pin for an NGO but i cannot see any info on how to do i except for Companies and people. Do i use the criteria for the companies?

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      cyril, if you had applied it electronically, (through computer), you will use the option forgot password. But if it is an old PIN (you got from KRA), use the option get password new user. Then from there you will proceed much as on this hub.

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      cyril 4 years ago

      Av lost the physical form and I need it immediately how can I get the print out form. I know the pin though but I need the physical form

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      Pauline, you should try this - Log in using your PIN and password, under the menu registration click on a submenu, "request data update in TRE," your registration form DDT1 will pop up on your screen and you will be able to change any of your registration details including adding tax obligation but not deleting tax obligations, you will then submit the form and the changes will be effected immediately.

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      pauline 4 years ago

      please help on changing my tax obligation

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      Ruth on stage 2, select get password existing taxpayer. Then follow the rest of the steps I have provided. If you are not successful you can ask for help from the Cyber administrator.

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      Ruth 4 years ago

      Hi. I had a pin number a couple of years ago but I lost it. Last week I went to KRA and they wote down some numbers and a password for me so i can get it from an internet cafe. Am at an internet cafe now nut i don't see an option i should use on this site.

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      KORIRCORNELIUS the email is sent instantly upon clicking on the submit button. So what happened is that most probably you gave the wrong email address. Secondly you can also check on your spam/junk folder. If you don't find it there then go to any KRA office.

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      KORIRCORNELIUS 4 years ago

      I APPLIED FOR PIN & UNTIL NOW I HAVE NOT RECEIVED ANY EMAIL COMMUNICATION FROM KRA REGARDING MY PIN + PASSWORD. PLEASE ADVISE ME WHAT TO DO.

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      ombati geoffrey, the best thing for you to do is to contact any KRA ofice near you and they will advice you accordingly.

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      ombati geoffrey 4 years ago

      I am Geoffrey astudent at the university under jab program i have not been able to have my national id an will like to know if i can have a pin using my waiting card after which i will submit my id no when availed PLIZ ASSIST

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      kinyua, you are welcome, glad you liked the article. Thanks for reading and commenting.

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      kinyua 4 years ago

      thx 4ua free assistance

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      mary, you can go to any KRA ofice or send scanned ID to controlroom@kra.go.ke or you can call them on 254204999999, +254202815059 , +254202816195 or +254202250993. Whichever is convinient for you.

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      mary 4 years ago

      have forgot my pin number,which steps should i follow so that i can get it back...

    • Patkay profile image
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      Patrick Kamau 4 years ago from Nairobi, Kenya

      brian kim, click on the three dots to open the calendar.

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      brian kim 4 years ago

      the calendar wont just pop up.