- Audio & Video
Sony KDL46XBR4, KDL46XBR5, KDL46WL135 LCD panel recall
Sony has issued warranty extension for panel replacement on KDL46XBR4, KDL46XBR5 and KDL46WL135
Certain models of Sony LCD 46" televisions are experiencing panel failure. In response Sony has extended warranty coverage for panel replacement on models KDL46XBR4, KDL46XBR5 and KDL46WL135 unitl October 31, 2012. If you had to pay for panel replacement previous to the issuance of this recall you can file for reimbursement from SOny. The last day to file for reimbursement is June 30, 2010 Any problem with the panel, with the exception of misuse and abuse, is covered under this recall.
How to Get Repair
Dear Valued Sony® BRAVIA® customers,
Sony has identified a limited number of 46" BRAVIA LCD televisions (models listed below) which may develop picture anomalies on the screen related to the LCD Panel.
As part of our commitment to quality, under the terms of the limited warranty included with the product, Sony will replace the LCD Panel in any Affected Model experiencing picture anomalies due to LCD Panel failure through October 31, 2012. Please note that except as set forth in this announcement, the terms of the Sony limited warranty for these products continue to apply.
In addition, customers who paid out-of-pocket to repair the LCD Panel on one of the Affected Models prior to the date of this announcement may be eligible to be reimbursed by mail for parts and labor expenses. To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by June 30, 2010. See claim form for complete terms and conditions.
Sony uses a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669
You can see from Sony's statement above they do not list model KDL46WL135. However, according to Sony's service bulletin to authorized service centers, this model is included. The service bulletin also states, "if an additional board is required due to panel change, it will be covered under this program." Please be sure that the service center does not try to charge you for any boards that fail due to the panel.