- Audio & Video
Last set of Sony models involved in the optical engine warranty extension
Sony KDS50A3000, KDS55A3000, and KDS60A3000 optical block recall
This is the last model group involved in the recent Sony class action lawsuitThis covers models KDS50A3000, KDS55A3000 and KDS60A3000. Sony will cover parts and labor for replacement of the optical engine no matter what the problem with it is. The warranty extension for these models will end on June 30, 2011. If you have already had the repair done and paid for it yourself you can file a claim form to get reimbursement from Sony.
Sony Optical Block Symtoms and Contact Information
Any of the picture problems listed would indicate failure of the optical block.
1. Green blobs
2. Yellow stains
3. Green haze
4. Yellow lines
5. A softer and washed out picture
6. Lack of color uniformity
7. Poorer rendition of dark colors
8. "Blotchy" rendition of the color black
9. Problems with "grayscale"
10. Convergence problems
If you have an affected Sony KDS50A3000, KDS55A3000 or KDS60A3000, you can call Sony at 1-888-649-7669. Have your model number, serial number, and purchase date ready. (The optical block warranty extension is regardless of purchase date but they will still ask you for it. An estimation of the date is fine.) The Sony representative will give you an E-file number as well as the name and to your closest authorized service center. If you have any of the above pictures issues with your television the service center should not charge you anything. If they try to, call Sony immediately.
Claim forms for repairs that you have already had a service center repair can be downloaded at:
Download Claim Form