Delta is Ready when you are; well I was ready they weren’t
Remember that old commercial Delta is ready when you are, I sure do. I also remember way back when Delta was one of the premier airlines in this country, not so today. I rarely rant and rave against corporations; usually I reserve all my pent up venom for unions and of course Democrats; sorry for the redundancy, but my current Delta dilemma must be dealt with in print; if for nothing more my own peace of mind.
Sunday, July 24, 2011, the Patriot was scheduled to fly out of a small mid west regional airport to Atlanta; not a vacation but a business trip. Like most fat old retired guys I realized quickly you can’t play golf 7 days a week nor can you play it 365 days a year; it gets very cold in the mid west December through mid April. Well I contracted a job with my former company teaching new Management Trainees an Operations Basics course. I was due to start such a course in Atlanta at 8am on July 25, 2011.
Here’s the rub; my flight which was due to depart at 3:56pm was cancelled around 1pm. I received an e-mail telling me the flight had been cancelled and I was to take the following flight due to depart at 5:20pm. Around 3pm I approached the desk in the gate area and asked if my boarding pass which plainly stated I had seat 11B was still good on that following flight. I was told everything was OK and I would still have seat 18B.
Boom; 5:20 we board the plane and the Patriot plops his fat old retired derriere down in seat 11B! Shortly thereafter a woman arrives and informs me I’m in her seat. No maam I say as I show her my 11B boarding pass. Well it seems there are 4 duplicate seat assignments on a now full plane. Now I know all of you who have flown before have experienced this; the plane is overbooked and they make an announcement for anyone who will voluntarily give up their seat for a later flight for some sort of incentive!
Well, that’s not what Delta did; they called us four by name to come to the front of the plane and told us we had to GET OFF! What, get off the plane, I have a job to be at tomorrow morning at 8am. Well we four stormed to the Delta desk and began to rant and rave; think Delta could care less. We were told the next plane that could take us to Atlanta was enroute from Oklahoma City to Atlanta; around 30 mins. Out of Atlanta. That plane had to land in Atlanta, deplane, re-board and fly 1 hour and a half to our location. Long story short we wouldn’t arrive in Atlanta until well after midnight most like between 2 and 3 am.
So the Patriot returns home and prepares to battle Delta the next day prior to flying out one day late for Atlanta. Bright and early the next morning the Patriot has Delta Quality Control (wow talk about an Oxymoron) on the phone. They explain the flight was cancelled because of a mechanical failure and as such no recompense is due. What are they enacting the “Act of God” clause on me; I wasn’t aware that God was responsible for mechanical failure.
Well if the Patriot is one thing he is tenacious; almost to a fault! I explained that through no fault of my own I was out $400 which is the amount I receive per day for teaching that class. Too bad was their attitude; we can’t do anything to reimburse you for your loss. Well after going around and around for the better part of an hour through numerous agents and their supervisors all I was able to wrestle away from them as a lousy $200 voucher towards my next flight; ON DELTA!
Believe you me I will exercise their crummy voucher for my last flight on Delta but will never grace their seats with my fat old retired guy derriere again! In plain and simple language I will never fly Delta again and would solicit your support in doing likewise!
I was ready, Delta was not; whose fault was that!