ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

EasyJet – Check-in Staff or Night Club Bouncers?

Updated on September 29, 2012

On a recent flight from Bristol to Pisa with EasyJet I found myself on the receiving end of the hard-nosed approach bucket shop airlines are employing these days to raise funds. I have made this journey regularly over the last five years, probably three or four times a year, and for the last three years have used the same small suitcase.

Well the latest flight proved to be my undoing as the burly protector of airline profits, employed by EasyJet to prevent over laden travellers boarding their flights noticed the 1cm overlap in one of my luggage’s dimensions. Immediately pouncing he informed me of the fact and demanded an £40 excess fee.

Now while I can understand the need for these rules and the penalty of breaching them, what I cannot condone is the overly arrogant and aggressive stance the EasyJet Bouncer took next. Despite explaining that I’d used the case for the last three years and that the other two dimensions were well under the regulatory size; making the overall capacity and possible weight less he still demanded in no uncertain terms his tribute. When I told him I had no money as I was meeting my husband in Italy and did not possess a credit card he informed me I’d have to miss the flight.

Deciding that there was obviously not going to be any reasoning with the discourteous and intimidatory attitude of the EasyJet money collector I asked to speak to his supervisor. She took a more measured approach and while, naturally supporting her colleague did attempt to defuse the situation by enquiring as to whether there were any items I could remove from my suitcase to reduce it by the required 1cm. This I managed by wearing my pajama top and tying a fleece around my waste and squashing a few lumps of cheese and chocolate into my pockets. Problem solved.

It was not so much the infringement of the regulations that bothered and frustrated me but the downright belligerent and hostile approach taken by EasyJets Goon. Now I doubt whether even his substantial frame would have taken the same “in your face” approach with a group of men but a lone female traveller was obviously easy game to his way of thinking. What could have been resolved with tact and diplomacy was eventually sorted out with common sense of his superior, however I would advise all women who find themselves in a similar situation to stand their ground when faced with such disgusting bully boy tactics.

I was only one of three females, who were similarly abused on this flight, with another poor woman paying up the aggressively demanded fee. No one should have to put up with such hostility and most definitely not if you are a lone female traveller. EasyJets response of well your case was too big seems to affirm their belief in training staff to extort money from passengers by whatever means necessary. I for one will be making alternative arrangements next time I return to the UK.

Author - Suzanne Winfield


    0 of 8192 characters used
    Post Comment

    • knell63 profile imageAUTHOR


      5 years ago from Umbria, Italy

      You are right Yen, poor customer service, money grabbing organisations. Thanks for commenting, hope your trips are better next time.

    • profile image


      5 years ago

      I experienced the same thing and I had to pay because I was being threatened that I won't be able to fly! I was so furious, the flight was full and I had no problem on my journey there. They are just money eaters and unprofessional to charge customers when their flight won't be able to accommodate everyone's baggage. Rude bunch of staff who were not helpful at all, and one was watching the whole incident of mine and laughed while taking my boarding pass!

    • CMHypno profile image


      6 years ago from Other Side of the Sun

      Unfortunately the best way to combat this type of bad customer service is to not use Easyjet again and fly with a different carrier, but the low cost airlines know that a lot of customers have no choice because they are the only airline flying into certain airports or that the cost of flying with a national carrier like BA is too prohibitive for a lot of people. Good for you for standing up to them.

    • GClark profile image


      6 years ago from United States

      What a terrible way to begin a trip! Good for you in standing up to them and asking to speak with the supervisor who certainly came up with a reasonable solution to the problem. From now on only fly with airlines who value their customers. Thanks for sharing your experience.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)