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Fantasyland Hotel Review
Why We Stayed At The Fantasyland Hotel
My husband's 40th birthday was at the beginning of the year, and for many reasons we decided to stay close to home. We live just outside of west Edmonton, so the Fantasyland Hotel seemed like a perfect place to stay.
Plus they had a discount on it through hotels.com (highly recommend checking out that website for savings.)
We picked an executive king room, which was supposed to feature a Jacuzzi, and we saved about $80 for the two nights we were staying there! Not a bad deal, right?
Let me start off by saying we will never stay in the Fantasyland Hotel again. Our reasons may not be enough for you to not stay in it, so keep reading this review to find out why this hotel is on our no-stay list.
The Fantasyland Hotel Location
West Edmonton Mall is huge. It sits between 170 street and 178 street. The Fantasyland Hotel is at the corner of 178st and 87 ave.
Checking In At The Fantasyland Hotel
The lobby is a part of the mall, so there are many people coming and going. But, that doesn't really affect the check-in process because the mall traffic is on the other side of the large hallway.
We were instantly greeted by a woman and even though we were about a half an hour early, our room was ready.
I had birthday balloons with me, and while my husband was busy checking us in, I was talking about how it was both of our birthdays (mine is two days before my husband's). Because of this, she gave us two tickets to enter galaxyland or the waterpark. So, that was definitely a bonus.
However, I had called the previous day to find out if there was anything that they could do for my husband's birthday- any gift they could offer. I was told that a box of chocolates and a happy birthday card was all the hotel could do. Obviously it wasn't ALL the hotel could do because we received two tickets worth about $70 on a whim.
Let me tell you that the box of chocolates was pitiful with 4 small chocolates. Not really worth the effort at all.
So, even though check-in was fast, I was disappointed that the person I talked to the previous day had lied about what they could do for my husband's birthday.
Types Of Rooms At Fantasyland Hotel
Two queen beds and separate living room area with french glass doors.
Two queen beds (Can also get a room with bunk beds)
From $208 to $248 depending on room
King bed and 4-Person Jacuzzi (Can also get a luxury room or a room with a queen bed and bunk beds included)
From $250 to $300
King bed and 4-Person Jacuzzi plus a unique theme such as Hollywood, Roman, Polynesian, Western, Arabian, Imperial, Truck, African, Victorian Coach, Polynesian, Igloo, Waterpark, and Canadian Rail.
From $328 to $348
King bed, 4-Person Jacuzzi, 40% larger, plus theme layout such as Polynesian, Igloo, African, Hollywood, and Roman
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We Were Warned
Many people we had talked to told us that they would never stay at the Fantasyland Hotel again. There were many different reasons, from noise to elevator use to cleanliness.
Reviews about a place can give you a lot of insight into the common issues that occur there, and if we would have taken the reviews we read and heard seriously, we may have found somewhere else to stay.
But, because the rooms seemed so fancy on the website, we were led into believing that we were going to be staying in a fancy place.
The First Room
We were in an executive King. We were first on the fifth floor and our room adjoined with another room.
I wasn't aware that there were adjoining rooms, and if you stay there, I suggest you ask to be put in a room that isn't adjoining. We have stayed in hotels where a loud talker was in the next room and we felt uncomfortable making noise and annoyed at the same time.
The room looked okay at first glance, but as we looked around we noticed hair in the bathroom and on the bed. Then we noticed that the walls around the Jacuzzi had black hand prints.
The Jacuzzi itself was old and tired and there were red marks on the bottom, which looked like stains of some sort.
The Jacuzzi took away a lot of the space of the room, and the bathroom was small.
The view was the top of a building. We couldn't see anything past it.
We are not big at looking out the window when we are in a hotel, so that wasn't our biggest concern. But I felt like I was in a dirty, cheap room, and for the price we paid I wanted something better.
My husband phoned down and they said they could move us to the fourth or sixth floor. My husband paused to think about it and suddenly they had a room on the top floor - the 12th floor. Naturally we took the top floor.
12th Floor View
The Second Room
The next room was on the 12th floor and when we walked in we noticed it was a little bigger.
The Jacuzzi had it's own nook in the corner of the room, which left the whole room open except for the bed. The bathroom was at least three times bigger than the room on the fifth floor.
The view was pretty cool, considering we are not that into views in the city. If you like a room with a view, I highly recommend getting the top floor.
The best part about the room was that there was nobody above us. The Jacuzzi took us 15 minutes to fill, and I would have been so annoyed listening to someone doing that above us. Plus, we had to fill it three times in one hour.
Why? Because the room was disgusting and I wasn't getting in the Jacuzzi without cleaning it!
Guck From The Head Board
I Spent An Hour Cleaning The Room
The room was gross. It looks good when you walk in, but that's because it has been surfaced cleaned to fool you.
How do I know? When I was younger, I cleaned at two different hotels, and the policies and work ethic was the same at each hotel.
There is only so much time to clean each room, and I saw women using the same rag to clean the bathroom and then do touch ups on spots that were seen afterwards.
Gloves are often worn throughout the whole cleaning process, right up to making your bed and placing your drinking cups down with the gloves that were used to clean the toilet.
I can't say how the Fantasyland Hotel clean their rooms because I have never worked there or watched them, but I can't imagine it is much different. I can say what I know for sure and observed.
I do know the comforter is not changed between guests, so I always bring my own comforter. You would be surprised at how much it takes to get a comforter dirty enough to be changed.
The headboard was full of crap (see above picture), and when I cleaned it off I was disgusted with what came off.
The walls had tons of splatter and crap on them, and to me this meant that they had not been cleaned in weeks, maybe months. They were disgusting.
Since I knew attention to detail was not the strong point here, we went out and bought Lysol and bleach. I cleaned the Jacuzzi with bleach, because I'm pretty sure those jets don't get cleaned very often and the tub probably gets a quick rub down after each guest.
Then I disinfected the whole room and cleaned off the walls, chairs, headboard and other areas where we were likely to touch. Black came off the chairs (so don't get down and dirty in those things!)
I then went down to the desk to show the clerk what kind of crap had come off the headboard and walls, and she was less than amused.
She asked me if I wanted housekeeping to come up to the room. The very fact that housekeeping didn't know how to clean was the point and she missed it. She said, "I will tell them. I'm very sorry about that." And that was that.
The stuff I cleaned was gross, and I can't imagine how dirty some of the things I didn't clean were. I don't want to know. I just know that cleanliness (REAL CLEANLINESS) was not a priority in the two rooms we stayed in, and that can't be a coincidence.
The Fantasyland Hotel And West Edmonton Mall
The best part about the hotel is that it offers a ton of convenience. You don't have to drive anywhere to find a place to eat, shop, or be entertained.
It was nice to be able to go to Bourbon Street and pick a restaurant. Plus, the Italian center is a quick walk across the street from the mall, and they have the best pizza in the world.
In the morning, we went to Tim Horton's by the ice palace (skating rink) and then shopped a little before we headed back up to our room.
Later, we went to Galaxyland and took advantage of the free tickets. We only went on a few rides, but if you are someone who likes to go on intense rides, there are plenty of those there for you.
Then, we went and played some video games, strolled around the mall, and stopped by Baskin Robbins for some movie theater popcorn flavored ice cream.
The mall was the highlight of our stay. We hardly ever leave our room when we pay that much, but since our room was not that appealing, we took advantage of the mall.
Pros Of Fantasyland Hotel
- Inside West Edmonton Mall, which makes it very convenient.
- Cool looking theme rooms.
- Big Jacuzzi in some rooms
- Room service.
Cons Of Fantasyland Hotel
- Expensive for what you get
- Dirty, dirty, DIRTY!
- Old and run down
- No sense of customer service. In other words, they don't NEED you there because they know they could survive just fine without you.
- Housekeeping staff very inappropriate.
- Crappy views on lower floors.
- No breakfast included
- No pool
- No gym
- No nothing (Oh, there were apples at check in)
Rate Your Stay!
I Would NOT Recommend The Fantasyland Hotel
Yes it offers convenience, but it also offers germs, an empty wallet, and noisy housekeeping staff.
If we had stayed in the adjoining room on the fifth floor, I'm sure there would have been a lot more to add to that list, such as noise.
I say, for the same price you should get an executive room at another hotel that offers free breakfast, water, a gym, a pool, a hot tub, and other amenities. It will cost the same and you will get more bang for your buck.