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Frequently Asked Questions About Baggage On The Greyhound Bus

Updated on May 2, 2017
Greyhound allows each passenger to bring a limited number of bags on the bus.
Greyhound allows each passenger to bring a limited number of bags on the bus.

If you are planning a trip on the Greyhound bus in the near future then you probably have a few questions about baggage.

In this article I will answer some of the most frequently asked questions passengers have about bags on the Greyhound bus.

As well as give you some additional tips about your luggage that I have learned over the course of many years traveling via Greyhound.

How Many Bags Can I Bring?

Greyhound allows you to bring one carry on bag and up to two checked bags with each adult ticket purchase. Your carry on bag and one checked bag will be included in the price of the ticket. If you choose to bring a second checked bag there will be an additional $15 fee. (This fee is waived if you purchase a Flexible fare ticket.

This is the official Greyhound policy on baggage but I have found that they will usually look the other way if you bring an additional carry on bag on the bus. Provided you can find somewhere to stow it that doesn't get in anyone's way.

Overhead bins on Greyhound buses are conveniently located for the storage of carry on bags.
Overhead bins on Greyhound buses are conveniently located for the storage of carry on bags.

Where Will My Bags Be Stored?

Passengers are required to take their carry on bags on the bus when they board.

Carry on bags must be stored in either the overhead bins or the storage space under the seats.

If your carry on bag is too big to fit in either area you will have to return to the ticket counter and have it checked. There may be an additional fee if you already have one checked bag.

All checked bags will be stored underneath the bus in the baggage compartments. You will have access to your bags typically only at bus stations, so remove any items you may need during your trip before you board the bus.

Greyhound Bus Baggage Allowances & Pricing

Carry On
Checked Bag
Bring on bus
Stored under bus
Must fit in overhead bin or under seat
Max size 62 inches
One bag up to 25lbs
Up to 2 bags, 50lb max each
Free
1st bag free, 2nd bag $15
A travel industry standard sized carry on bag will fit in the overhead bins on the Greyhound bus.
A travel industry standard sized carry on bag will fit in the overhead bins on the Greyhound bus.

Are There Any Size & Weight Limitations on Bags?

Your carry on bag should weight 25 lbs or less. It's been my experience however that your carry on bag will rarely be weighed. So if your carry on is a few pounds overweight I wouldn't stress about it.

There are no size dimensions for carry on bags listed on Greyhound's website. It's been my experience that standard sized carry on suitcases fit perfectly in the overhead bins on Greyhound buses.

I've also found that average sized backpacks work great as carry on luggage and they can usually fit in the overhead bins and under the seats as well.

Keep in mind that the storage space under the seats is pretty small, so I wouldn't plan on storing a large carry on bag there. It's also important to note that the person sitting behind you has access to the area under your seat too so you might want to avoid storing any valuables there.

Checked bags must weight 50lbs or less. And your checked bags will be weighed in most cases to make sure they are not overweight. If your bag is overweight you may have to ship it to your destination via Greyhound Package Express. Overweight bags that weigh between 51-75 lbs can be shipped via GPE for between $35-$45.

Checked bags cannot exceed a total of 62 inches when you add together the length, width, and height. If you are like me it's hard to visualize what that means. Basically any bag about the size of a large suitcase is fine. Anything bigger and you might run into some issues. I have never seen anyone break out a tape measure or ruler while loading checked bags however so I feel that as long as your checked bag isn't obviously too big you should be ok.

Are Bags Insured On Greyhound Bus?

Greyhound accepts no responsibility for carry on bags, so there is no compensation available should something happen to yours during your trip. This is why I advise travelers to keep their carry on bags with them at all times.

Checked bags for adult tickets are automatically insured for up to $250 at no extra charge. If you would like to purchase additional insurance on your checked bag there are several different levels of coverage. Each level has a different premium associated with it. The maximum you can insure your checked bags for is $1000.

Checked bags for children's tickets are automatically insured for up to $125. The maximum you can insure a checked bag associated with a children's ticket is $425.

See the chart below for the exact insurance coverage levels as well as the corresponding fees.

Greyhound Bus Checked Bag Insurance Rates

Adult Checked Bag Value
Price
Child Checked Bag Value
Price
Up to $250.00
Free
Up to $125.00
Free
$250.01 - $350.00
$2.00
$125.01 - $175.00
$2.00
$350.01 - $450.00
$4.00
$175.01 - $225.00
$4.00
$450.01 - $550.00
$6.00
$225.01 - $275.00
$6.00
$550.01 - $650.00
$8.00
$275.01 - $325.00
$8.00
$650.01 - $750.00
$10.00
$325.01 - $375.00
$10.00
$750.01 - $850.00
$12.00
$375.01 - $425.00
$12.00
$850.01 - $950.00
$14.00
 
 
$950.01 - $1000.00
$16.00
 
 
You are responsible for claiming your luggage when you are finished traveling on a Greyhound bus.
You are responsible for claiming your luggage when you are finished traveling on a Greyhound bus.

What Happens To Luggage During Layovers?

At most Greyhound bus stations you are responsible for your own luggage during transfers and layovers.

You will remove your carry on bags as you exit the bus and then wait to get your checked bags from underneath the bus.

Once you claim your checked bag(s) it is your responsibility until you board the next bus. Some stations offer lockers that can be rented or temporary baggage storage for a small fee. These are a good option if you have a long layover and are planning to leave the station and explore the surrounding area.

Keep in mind that Greyhound only offers compensation for checked bags that are lost or damaged while stored underneath the bus. So any insurance you purchase will not cover your bags while you are transferring buses or inside the station. This is another reason to keep your bags with you at all times.

Report any stolen bags on the Greyhound bus to the local police.
Report any stolen bags on the Greyhound bus to the local police.

What Happens If My Bags Are Damaged or Lost?

As was mentioned earlier Greyhound accepts no responsibility for your carry on bags. So if they are damaged or lost you will not be compensated.

I would still report any lost bags to a Greyhound employee and possibly the police as well especially if you believe they were stolen. The chances of you ever getting your luggage back are slim to none but it doesn't hurt to file a police report.

If your checked bag is damaged while in Greyhound's care or in the baggage compartment you have 7 days to fill out an online Damaged Baggage Form. You will also have to allow Greyhound personnel to inspect the bag and verify the damage. It can take up to 90 or longer for Greyhound to investigate your damaged baggage claim and let you know the final verdict.

If your checked bag is lost while being stored under the bus immediately inform your bus driver and Greyhound personnel at the customer service desk/ticket counter. Then you can fill out a claim form. You will need the baggage ID tag you were given when you initially checked your bag. You have 30 days to fill out your claim form and send it in.

Once again the investigation process can take up to 90 days or more. However Greyhound promises to keep looking for your bags throughout the whole process. If your bag is found they will return it to you if you live in the continental United States. If you live in another country, Alaska, or Hawaii you will have to make arrangements to have your bags returned to you.

I also recommend reporting any checked bags that are lost to the authorities. Like I mentioned earlier it can't hurt to have a police report on file, it might even help to get your claim processed a little faster by Greyhound.

If you have any additional questions about your baggage while you are riding the Greyhound bus you can visit the Baggage page on the official Greyhound bus website.

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