I run a web site to help people plan trips or even plan for them. I've been many times and sometimes I forget what steps aren't obvious to someone planning their first trip!
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Actually, I give advice about how not to experience that. I'm sure some people still do, but I haven't in years! But I'm pretty friendly and I find that's works pretty well no matter where you go! Hope you give it another go - well worth it!
I can honestly say we were worried about being mistreated from so many stories about it, but we were well-treated and had only one small example of being short-changed.
I think being polite helps most of the time.
That's certainly great advice. I always say, never underestimate the time it takes to actually get some place! And English really isn't spoken everywhere, so smile a lot and butcher your French, but just make the effort - well worth it!
Versailles IS well worth it - but be aware of the long walk from the train station to the chateau. Buying online is a great idea. With 70 million tourists in town each year, you can bet that patience runs thin sometimes. Smile a lot and be patient!