1-10 of 31 hubssort by Hot Best Latest
54Making Bad Situations Better
Most people would not have enjoyed this: Yesterday, as I drove down a major, high-speed-limit highway, a tire flew clean off my car. I had to wait more than two hours for significant help--largely because my...
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55How to Reach Potential Customers
If you want my business: Don't keep telling me how important my call is, or that recording it will assure quality. Hasn't happened yet. I don't want a commitment (at least where Internet sales are...
2 comments55Don't Hold Your Breath!
If a person hasn't changed in twenty or more years, he or she isn't likely to now. (The exception, of course, is you!) Don't waste time torturing your parents or other family members about why you're angry,...
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51Be Nice to People You Meet in Hospitals
I wandered around the labyrinthine building frustrated, scared, barely keeping a brave face. The man in scrubs noticed me, walked me to my destination, making pleasant conversation and an introduction. Be nice...
2 comments57A Tale of Two Stores
As I mentioned here not long ago, I recently got married. My mother threw me a shower. (Strictly speaking, a family member is not supposed to make a shower, but my mother is such a great party giver, and was...
0 comments54Getting That Foot Back Out of Your Mouth
Not long ago, I found myself in the company of an intelligent woman I like but don't know well. I used a word she was unfamiliar with and asked me to define. "Let us pause and reflect upon this moment!" I...
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53"How Can We Solve This?"
This is not original advice--but is it effective! When presented with a problem, try to put yourself and the other party on the same side. How? Simple: Request the other person's help. If you're not sure...
0 comments55"We're There for our Customers"
"We're There for our Customers." So spoke Meg, one of many delightful representatives I've had the pleasure of talking with by phone over several years. Meg spent 30 minutes (apparently during one heck of a...
0 comments53"Good morning. Can you help me?"
Amazing, when you think about it: the power words can hold. What's the difference in meaning between "You don't understand" and "I don't think I explained this very well"? Almost none. But you can almost hear...
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51Hiding the Stress You Feel
Unhappily, no one can be at his or her best at all times. And cell phones and other technology almost guarantee that, when we're at our worst, someone else will be certain to find us! The alternative, of...
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