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54How to Reach Potential Customers
If you want my business: Don't keep telling me how important my call is, or that recording it will assure quality. Hasn't happened yet. I don't want a commitment (at least where Internet sales are...
2 comments51Don't Hold Your Breath!
If a person hasn't changed in twenty or more years, he or she isn't likely to now. (The exception, of course, is you!) Don't waste time torturing your parents or other family members about why you're angry,...
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48C.K.'s Be-A-Better-Person Tip, Number 5
So many people I know lie, casually or as a matter of course. After all, higher primates enjoy the ability to do so; it is, in fact, considered a sign of intelligence. And it can make life easier sometimes....
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55Making Bad Situations Better
Most people would not have enjoyed this: Yesterday, as I drove down a major, high-speed-limit highway, a tire flew clean off my car. I had to wait more than two hours for significant help--largely because my...
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52C.K.'s Be-a-Better-Person Tip, two
Number-one worst fact about life: People die. When they do, they're missed. What can you do to comfort friends and family of the recently deceased? Lots of things--but, at the very least: write. Condolence...
0 comments53How to Create a Friendlier Company
Recently, I saluted companies who've demonstrated excellent customer service over time. Today, I talk about their more difficult counterparts. (Not by name, because, after all, there are so many.) Whether...
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53How Do You Feel? Well, How Do You Think?
Twelve-step programs call this "acting as if." It's a simple concept, really: If you don't feel great about that family reunion, business meeting or gift, pretend you do. Oh, you don't have to go all-out...
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54Fire Your Friends? Maybe There's a Better Way.
(Free Range Stock) A while ago, the women's magazines were urging us to "fire" our "toxic" friends. I say, "Whoa! Not so fast. Aren't most friendships worth saving?" Having been the fired--and...
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54"But I've Upset You"
Not long ago, I called various companies in a city known for high-stress lifestyles. In two cases, I got yelled at. Now. You're probably wondering what I said to elicit this response. You tell me! My first...
0 comments53Charlie, My Oil Man
That's because as long as Charlie's with the company, I will be, too. Why? Home heating oil is not exactly inexpensive. And I am not exactly flush with frogskins at any given time. But Charlie's earned the...
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