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C. K. Lowe profile image54

How to Reach Potential Customers

If you want my business: Don't keep telling me how important my call is, or that recording it will assure quality. Hasn't happened yet. I don't want a commitment (at least where Internet sales are...

2 comments    business advice
C. K. Lowe profile image51

Don't Hold Your Breath!

If a person hasn't changed in twenty or more years, he or she isn't likely to now. (The exception, of course, is you!) Don't waste time torturing your parents or other family members about why you're angry,...

0 comments    business advice communication
Free Range Stock48

C.K.'s Be-A-Better-Person Tip, Number 5

So many people I know lie, casually or as a matter of course. After all, higher primates enjoy the ability to do so; it is, in fact, considered a sign of intelligence. And it can make life easier sometimes....

2 comments    advice communication
Free Range Stock55

Making Bad Situations Better

Most people would not have enjoyed this: Yesterday, as I drove down a major, high-speed-limit highway, a tire flew clean off my car. I had to wait more than two hours for significant help--largely because my...

0 comments    business advice communication
Freerange Stock Photo52

C.K.'s Be-a-Better-Person Tip, two

Number-one worst fact about life: People die. When they do, they're missed. What can you do to comfort friends and family of the recently deceased? Lots of things--but, at the very least: write. Condolence...

0 comments    advice communication
C. K. Lowe profile image53

How to Create a Friendlier Company

Recently, I saluted companies who've demonstrated excellent customer service over time. Today, I talk about their more difficult counterparts. (Not by name, because, after all, there are so many.) Whether...

0 comments    advice customer service
Free Range Stock53

How Do You Feel? Well, How Do You Think?

Twelve-step programs call this "acting as if." It's a simple concept, really: If you don't feel great about that family reunion, business meeting or gift, pretend you do. Oh, you don't have to go all-out...

0 comments    business advice communication
(Free Range Stock)54

Fire Your Friends? Maybe There's a Better Way.

(Free Range Stock) A while ago, the women's magazines were urging us to "fire" our "toxic" friends. I say, "Whoa! Not so fast. Aren't most friendships worth saving?" Having been the fired--and...

0 comments    advice
54

"But I've Upset You"

Not long ago, I called various companies in a city known for high-stress lifestyles. In two cases, I got yelled at. Now. You're probably wondering what I said to elicit this response. You tell me! My first...

0 comments    advice communication
C. K. Lowe profile image53

Charlie, My Oil Man

That's because as long as Charlie's with the company, I will be, too. Why? Home heating oil is not exactly inexpensive. And I am not exactly flush with frogskins at any given time. But Charlie's earned the...

0 comments    business business etiquette
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