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53How to Create a Friendlier Company
Recently, I saluted companies who've demonstrated excellent customer service over time. Today, I talk about their more difficult counterparts. (Not by name, because, after all, there are so many.) Whether...
0 comments56"We're There for our Customers"
"We're There for our Customers." So spoke Meg, one of many delightful representatives I've had the pleasure of talking with by phone over several years. Meg spent 30 minutes (apparently during one heck of a...
0 comments54The Big "R"
Today, a salute--a shout out, if you will--to Damien G. at FedEx Kinko's. Damien solved a problem for me graciously and professionally. Contrary to what you may believe, great customer service is not hard to...
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