1-10 of 16 hubssort by Hot Best Latest
54How to Create a Friendlier Company
Recently, I saluted companies who've demonstrated excellent customer service over time. Today, I talk about their more difficult counterparts. (Not by name, because, after all, there are so many.) Whether...
0 comments
54"But I've Upset You"
Not long ago, I called various companies in a city known for high-stress lifestyles. In two cases, I got yelled at. Now. You're probably wondering what I said to elicit this response. You tell me! My first...
0 comments51"We're There for our Customers"
"We're There for our Customers." So spoke Meg, one of many delightful representatives I've had the pleasure of talking with by phone over several years. Meg spent 30 minutes (apparently during one heck of a...
0 comments
50A C.K. Quick Tip
You know how so many voicemail systems offer the chance to listen to your message and re-record or add to it, if you wish? Sometimes, that's true of systems that don't explicitly make this information...
0 comments48Patients Rarely Are Virtuous
In classic movies, the dying hero or heroine exhibits enviable dignity and nobility, and even presents a fetching appearance. You probably know that in actuality, this is not so. Not even close. When people...
0 comments54How to Reach Potential Customers
If you want my business: Don't keep telling me how important my call is, or that recording it will assure quality. Hasn't happened yet. I don't want a commitment (at least where Internet sales are...
2 comments
51"How Can We Solve This?"
This is not original advice--but is it effective! When presented with a problem, try to put yourself and the other party on the same side. How? Simple: Request the other person's help. If you're not sure...
0 comments
49C.K.'s Be-A-Better-Person Tip, number one
This isn't a communication tip per se, but it might help make interpersonal relationships smoother: Remember birthdays. (I keep a "birthday book;" you can find these at any decent stationery store.) When a...
0 comments
48C. Kaye's Be-A-Better-Person tip, number 3
Today, I want to thank my boyfriend's parents, Dom and Glo, for their many acts of kindness over many years. I adore them. Thank someone you adore. If it won't cause a problem to do so loudly and publicly, do...
0 comments
53Fire Your Friends? Maybe There's a Better Way.
(Free Range Stock) A while ago, the women's magazines were urging us to "fire" our "toxic" friends. I say, "Whoa! Not so fast. Aren't most friendships worth saving?" Having been the fired--and...
0 comments
