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  • by Susan Gunelius

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Customers can hear a smile on your face.86

Top Ten Telephone Etiquette Do's for Work-from-Home Call Center Agents

by Susan Gunelius

published 3 years ago

Follow these ten telephone etiquette tips to successfully handle calls as a work-from-home call center agent.

12 comments    careers customer service
Thanks to sleep training, parents can rest again.72

Books to Help Sleep Train Infants, Toddlers and Older Children

by Susan Gunelius

published 3 years ago

A well-rested family is a happy family. It's never too late to teach infants, toddlers or older children better sleep habits.

0 comments    family baby parents
Two Tips to Successfully Handle Irate Callers: Remain Calm and Listen86

Tips for Handling Angry Callers as a Virtual Call Center Agent

by Susan Gunelius

published 3 years ago

As a work-from-home call center agent, you will inevitably take calls from irate customers. Follow these tips to help you handle angry callers successfully.

4 comments    careers customer service
Don't go to jail. Avoid jobs that are covers for illegal money laundering or trafficking stolen merchandise.82

Beware of Work-from-Home Job Posting Scams on Craigslist

by Susan Gunelius

published 3 years ago

Craigslist can be a great resource to find a work-from-home job opportunity, but beware of scams.

8 comments    money careers job
"I feel awful. I can't move, and I'm so bored!" Common thoughts from a mom-to-be on bed rest with twins, triplets or more.79

Five Tips to Help You Survive Bed Rest When You're Pregnant with Twins, Triplets or More

by Susan Gunelius

published 3 years ago

Five tips to survive the loneliness, boredom and discomfort of doctor prescribed bed rest when you're pregnant with twins, triplets or more.

1 comment    family pregnancy twins
Customers can hear a frown on your face just as well as they can hear a smile.83

Top Ten Telephone Etiquette Don'ts for Work from Home Call Center Agents

by Susan Gunelius

published 3 years ago

Top ten don'ts you should follow to ensure you provide superior customer service while adhering to the rules of telephone etiquette as a work-from-home call center agent.

6 comments    careers work from home etiquette
Adding more than one baby to a family affects older siblings significantly and uniquely.74

Welcoming Triplets to the Family: A Unique Book from a Sibling's Perspective

by Susan Gunelius

published 3 years ago

The birth of multiples can have a tremendous impact on a family, and while there are many books available to help parents cope with the stress, changes and demands they'll face as parents to twins, triplets or...

0 comments    family children parenting
"We're all different. How can we all be our parents' favorites?"70

A Perfect Children's Book for Triplets:

by Susan Gunelius

published 3 years ago

"You're All My Favorites" by Sam McBratney is a perfect children's book for triplets or siblings to understand even though they're different, their parents love them equally.

0 comments    family children books
Paying upfront fees for work-from-home job opportunties can be like throwing your money in the garbage.75

Scam Alert: Don't Pay Upfront Fees for a Work-from-Home Job

by Susan Gunelius

published 3 years ago

Beware of work-from-home job posting scams that require applicants to pay a fee upfront.

7 comments    money careers job
When you're pregnant with multiples, the fears of premature labor and a trip to the hospital are always on your mind.72

Five Ways a Twin, Triplet or More Pregnancy is Different from a Singleton Pregnancy

by Susan Gunelius

published 3 years ago

When you're pregnant with twins, triplets or more, the side effects you experience from your pregnancy are doubled, tripled or more.

3 comments    family pregnancy twins
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