Some Men in Uniform are Wonderful
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It was a Saturday in March 2013;
I decided to go a bit further away from home for shopping at Finsbury Park, London. I had only been there once before with a friend and because I liked it, I promised myself I would go back there on my own.
I saw a Cash Machine and proceeded to withdraw £90 but it stated there would be charge of £1.90. I declined withdrawal and asked the man behind me where Banks with ATMs were. He pointed to one, further down the road.
When I made a withdrawal of £90, I noted my balance had gone down significantly and on checking, it reflected the previous machine had given me £91.90 which it clearly didn’t.
I immediately called my bank and they said they couldn’t do anything until Monday because it was a Business Account. I walked into a shop all upset and explained what happened to a man there. He said there were fraudulent activities in the area. That got me even more worried – I was thinking that between Saturday and Monday, anyone could take money out of that account and I didn't want to cancel the card.
Another man listening to us then shouted out to a Police man and Police Woman who were patrolling on foot and explained the situation. (so kind of him). The policeman and his colleague then followed me to the Cash Machine which was just on a wall, not outside a bank. He asked me to ring the number on it. I did. When I explained the situation, the Customer adviser said there was nothing wrong with the machine and said I would have to call my Bank for a discrepancy form. I then handed my mobile phone to the Police man to speak some sense to them!!
The Policeman spoke to them and asked them to get an Engineer out to check the Machine. He also called his office to check CCTV cameras in the area at the time I was using the ATM, for any suspicious activities. He took my number and promised to call me back with the outcome, while I reluctantly got on with my shopping.
Out of worry, I kept on monitoring my account online and at Midnight, £91.90 was refunded to my Account. I strongly believe they refunded it quickly because the Police were involved. No “discrepancy forms” filled in, afterall.
Lesson Learnt:
Always take money out from an ATM inside or outside a Bank. Not one just on the wall. Also, regularly check balance.
Th✿nks to the Policeman and Colleague. I didn’t know they dealt with such issues.
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* New Scam.* - Beware!!
A new Sophisticated Scam is below. It’s digital and stores Pins. I found this one out in April 2013. Please be Careful.
