Internship notes for BBA Student of all University

INTRODUCTION

Internship is the process of working as an assistant to gain practical experience and skills in an occupation. In order to expose the students to the actual working environment, internship has been included as a compulsory requirement for the successful completion of the four-year Bachelor’s of Business Administration (BBA) under Tribhuvan University and other universities like Kathmandu University, Pokhara University, Purbanchal University and others in world. BBA is a management program with the provision of eight semester comprising of 120 credit hours in Nepal.

I have chosen the Mega Bank (branch office, Kathmandu) for internship. The study focused on the functioning of the branch bank in a centralized banking system. The study was conducted for 3 months

Internship is an opportunity to observe, learn and understand the corporate culture, acquire knowledge and skills in the respective field which helps the students in their further career development. It is carried out in the organizations which suits the area of specialization. It provides the main opportunity to understand how the knowledge acquired through the lectures, group discussion and formal study is applied in the real working situation. The internship is the best way of knowledge gaining as it provides an experience. Similarly the assigned responsibilities during the internship period help to enhance the interpersonal and communicative skills and boost up the confidence level as well.

As the student specializing in finance, financial institutions especially commercial banks are the best option for internship. Commercial banks play an important role in modern economy. These banks are the institutions which are engaged in monetary transactions. Banks are the crucial component for rising up the financial status of a nation as the overall financial system is handled by the banks.

As the Commercial banks are large organizations having a broader range of activities, they provide placement for internship in different branches and departments. Most of the banks have the specified schedule for the interns and they are placed in different departments. This rotation concept helps the interns to gain overall information about the various types of functions performed in different departments. They acquire a general overview about each of the department they are placed in.

Even though the interns are not the employees of the organization, they are given an opportunity to work as if they are the employees. The interns do what the staffs of the organization have to do. However, they do not have obligations or authority over anything. To remain honest and sincere to what they are assigned and completing the activities assigned to them depends upon the moral values, curiosity and motivation of the interns.

Objectives

The major objective of internship program is to acquire learning as well as working experience and gain practical exposure in the real-life working situation. The main objective of the program is to analyze the activities being carried out in the banking industry and enhance knowledge and practical skills during that period.

The following are the specific objectives of the study:

• To be adapted to the real life working environment.
• Develop interpersonal and communicative skills.
• Develop appropriate skills and attitude.
• To study, understand the functioning of the departments.
• To get practical exposure.
• To know the process of issuing debit card.
• To know the process of inquiring the bank balance from the bank database.
• To know about the requirement for account opening / closing, debit card processing.

I was placed in Customer Service and after that others department of Mega Bank. Interaction with the staffs and the operational knowledge was good

My Organization Selection

Mega Bank was selected as an organization for the purpose of carrying on internship program because of the organization in the short period of time. The bank also provides employment opportunities to the interns as well depending upon the performance and potentials of the interns and the requirements of the bank.

For the internship, one of the accessible and successful in short period time organizations will be given higher priority. I have done specialization in Finance; I have dropped my curriculum vitae and application in the Mega Bank. After regular follow-ups, I was finally appointed as an intern in Mega Bank branch of Kathmandu.

Placement

During my internship period of 3 Months, I was placed at different Departments. The main reason of the rotation was to let interns gain knowledge about the procedures and let know the connection with other department. Internship program has helped to know the real working life at office environment.

Duration

As per the requirement prescribed by My University, the internship period lasted for 12 weeks.

My Activates performed in that Organization

Various activities were performed in various departments during the internship period. I was able to gain working experience in three of the major departments:

Name of the department- Customer Service

Time spent – 3 months

Types of activities performed

• Dealing with customer
• Account opening
• Issue of Cheque book
• Photo and signature scanning
• Bank statement issuance
• Assist customer to fill out the account opening form correctly and also obtain all necessary document
• Handling incoming calls
• ATM card issuance
• Filing
• Providing information about different banking product and services
• Information dissemination to all customers...

My Limitations

This study has various drawbacks as well. The interns are supposed to be only as an assistant and they are not assigned or involved in major activities of the department. So the detailed information about a product or service of the bank cannot be obtained. So this study focuses only on the general operational procedures being carried out in the various departments.