Chi Flat Iron
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Chi Flat Irons - All you need to know before you make a purchase.
What makes the CHI flat iron so special? Why are so many women (and a few men) so interested in styling their hair with a CHI hair straightener?
Is it the best ceramic flat iron on the market or are there other models that are better? Where is the cheapest place to buy a CHI flat iron online?
All these questions and more will be answered (hopefully) by this page.
History of the CHI
The CHI straightener is manufactured by a company named Farouk Systems Inc. The owner and chairman of this company is Farouk Shami. His company specializes in making high quality professional hair care products for professionals and consumers alike. They are headquartered in Houston TX.
The darling of the CHI brand is their ceramic hair straightener, but CHI also sells hair dryers, curling irons, brushes, and other hair care products. Many people think that CHI is short for 'ceramic hot iron' or 'ceramic heat iron' but that is not true. CHI actually stands for 'Catonic Hydration Interlink' which is a registered trademark.
All about CHI Flat Irons
There are 5 different types of the CHI ceramic flat iron available. They are:
1. The Original CHI (1") that operates at a fixed temperature (350 degrees F).
2. The new CHI Turbo (1/2", 1" and 2") has a variable temperature (between 175 and 350 degrees F)
3. The CHI Nano (1" and 1.25" models) that actually sterilizes itself and kills bacteria on the handle. The temperature can be set between 300 and 350 degrees F. Some CHI Nano models have a digital control to tell you precisely what the temperature of the iron is.
4. The mini CHI, aka, the wee CHI (1/2"). Same as the original CHI but in a 1/2" format.
5. The wet to dry CHI (1"). This iron allows you to style damp hair (must be at least 90% dry).
Of course, there are some limited edition models available too. Namely the pink CHI, the red CHI, the CHI with hearts, the blue CHI and the stars and stripes CHI.
Features common to all CHI flat irons:
- the power cord is ten feet in length and swivels 360 degrees so you have lots of room to reach the back of your head
- they only take at most 1 minute to heat up
- the ceramic plates distribute heat evenly which means you get better results with only one pass
- they only use a maximum of 25 watts of power
How do you select the right CHI for your hair?
The length and thickness of your hair normally dictates how wide a model you should buy. If you have short hair, then most likely a 1/2" to 1" model will suit you best. If you have longer hair or thick (ethnic) hair, then you will most likely need one from 1" to 2" in size. Lastly, remember that a thinner CHI flat iron is more easy to twist so if you are into doing funky hair styling tricks (flips, waves, etc) then a thinner flat iron may be what you need to buy.
Some models, like the Original CHI, have a fixed temperature. This can be an issue if you have fine or delicate hair. If that describes your hair, than you should look to using a newer model like the CHI Turbo or Nano which come with a variable temperature. That means you can lower or increase the temperature at which the iron operates. For fine hair, try a lower heat setting and for thick hair try a higher heat setting. If you have normal hair than the Original CHI will most likely be an excellent choice.
Where to get your CHI flat iron?
The best place that I have found to buy a CHI hair straightener online is Folica.com. They will give you free shipping with the purchase of a CHI flat iron and some models include a free $20 heat proof mat/travel pouch. I have one of these and they are really great. I place my flat iron on the mat while it heats up. When I am done, I let it cool down on the mat. When I put it away, I gently fold up the cord and place the flat iron inside the mat and put it in a drawer.
Folica.com also has a place where customers can comment on their purchases. If you visit Folica.com, you can read all the comments for the original CHI. The last time I checked it out there were 1087 reviews and the average vote was 4.15 out of 5.
Some positive comments - you will be surprised to know that there are customers that had their CHI for over 3 years or 5 years and it is still working. Some people get super fast results (30 mins instead of 2 hours with the cheap drug store models). Many people are impressed at how hot it gets and how fast it heats up. They also talk about getting smooth and shiny hair with the CHI. That's just some of the hundreds of 5 star comments about the Original model. And remember, the Turbo and Nano models also have positive reviews too.
More Information
You can find out more information at these sites:
Need more info: CHI Flat Irons (more details about the CHI flat iron models)
Fake CHI Flat Iron bust
Ok, so I thought this counterfeiting of CHI flat irons was something that happened in Asia (mostly because of the inexpensive manufacturing). Well, this is bound to make you take notice ...
Apparently the Canadian federal police (RCMP) in Quebec broke up a flat iron counterfeit ring. They seized 3,500 units of the CHI and 1,000 GHD hair straighteners. Amazing.
So, please make sure you buy from an authorized dealer. I personally use Folica as I stated above. Remember, if the price seems too good to be true, perhaps it is not worth the risk.
Please note: The Yahoo News page that reported this story has been archived (ie, taked down) so I removed the link to it.
A 6 min demo of how to use the CHI hair straightener - Hubpages is having troubles embedding videos ... I will add the video once it is fixed
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Comments
i also baught a chi iron about a year ago and yes it has worked good since then but about a month ago it pretty much stopped working...i think it is somehting with the cord because it still does work but you have to have the cord in a certain place and it is really had to straighten hair with you have to hold the cord in one place....i was too wondering how about geting this fixed because his was a farily expensive item and i really like straighting my hhair...
If you are still in warranty (you will need your sales receipt to verify that) then the first step would be to call the place where you bought it and ask for assistance. They should give you the details for getting repairs.
If that does not help or if you know you are out of warranty, you can try this company: http://www.salonart.biz/emanager/repairs_01.php
They claim to be able to repair the Wee CHI and the CHI original. If you have a CHI Turbo, curling iron, hair dryer or 'thin' model, they recommend contacting Farouk Systems Inc at:
http://www.farouk.com/ or by calling 1.800.543.3387
I have not personally used them so please use good questions to make sure there are no hidden fees, etc.
Note: They will also do warranty repair jobs for a small fee.
I am wondering how many of the people who wrote they had problems with their CHI flatiron own the real thing. CHI is heavily counterfeited, and it can only be purchased in a very few places that are licensed to sell them. All other places are more than likely the Chinese counterfeit. If the price is too good to be true, you didn't get the real thing.
omgg iwant a one!
I actually just learned today that there are hundreds of fake Chi's out there...My friend has one that the gold ceramic started to peel. It didnt straighten her hair as well as mine did because its not real ceramic. Your best bet is to buy a Chi from an actual Salon. My friend bought one at Trade Secrets and it was a fake one she later found out from the company and got a complete refund PLUS a new REAL one
I bought one from Trade Secrets too and it doesn't work as well as my daughter's, who has supposedly the "same" one. How did you find out it was fake? Was it Trade Secrets that gave you a new one?
@Lisabee,
I did a quick search and I found a discussion on one of the eBay forums about fake flat irons. Here is the specific bit that relates to detecting if you have a fake chi flat iron:
"Yes, i just bought one and the seller has mysteriously disappeared. If you have used a Chi before, you can immedaitely tell. The weight is different. The fake ones don't have the 3 pronged cord. Also, by the switch, there is a silver sticker on the fake chi. The real chi has all of the electrical information imbedded in the handle. My advice, don't buy a Chi on ebay."
If that is the case for you, try and get a refund. If this does not help, consult the manual that came with the CHI and see if they have a support number that you can call and verify that you have an authentic model.
my boyfriend recently got me a CHi hair straightnrer for xmas. i thought it worked alright but i wasn't immeditley impressed because all the reviews i had read had been so great. He bought it at a JC Penney Salon. Could it be fake?
i want one but there so expensive in salons..and i don't know if i can trust it to order it on the internet!
@karen
I know what you mean. My 2 nieces bought one at a salon for about $50 more than you can get at Folica. And trust is also a big factor when it comes to shopping on the internet. I actually got a Sedu from Folica. It was a gift that my husband bought me last year for Christmas. I asked him about his experience. He said something like, they were the lowest price he could find and had so many positive customer reviews that he was willing to trust them.
It's up to you of course, but I would check them out and at least read the reviews. If there are so many happy campers, then Folica must be doing something rigth.
You can use this link to get started on your research: http://clickserve.cc-dt.com/link/click?lid=4100000
I love the Chi and it's probably the best straightener I've ever used. However, my mom & I (we both have our own) have gone through numerous different ones in the past 5 years because of bad fuses, faulty switches, etc. When it works fine, I love it, but when it doesn't it's very aggravating.
I find it strange that someone claims to have purchased a fake iron from Trade Secret. They are part of the biggest beauty corporation (regis), and have personal ties with their vendors, this means that all products and appliances are 100% real. I used to work for this company while in college, and while the pay was horrible, you can believe me that they are deeply commited to fighting diversion and fraudulent activity If you bought an iron that didn't work it most likely was damaged in shipment or was from a defective batch. You only need to be concerned about the authenticity of your chi iron if you purchased it from anywhere other then a professional salon or directly from Farouk. This includes internet websites (regardless of how reputable), Target, Marshalls/TJMaxx etc. Just remember salon products are only guarenteed when purchased from a professional salon. The chi iron that I own actually says the warranty is only valid when purchased at a salon, and yes I purchased mine at a Trade Secret.
I live in France, and I would like to know if the CHI turbo flat iron can be purchased here, and would the voltage work?
Chinouette - actually no. The CHI models are sold for the North American market and do not support the 220/240 voltage. In addtion, the plugs are different and the manufacturer states not to use a voltage converter with them.
Sedu and GHD might be better alternatives since they have specific models for the European market. However, the plugs are most likely C or G type and so you would need a converter (I think that Frances uses an F type plug).
Here is a place where you can start looking for 220 volt flat irons: http://clickserve.cc-dt.com/link/click?lid=4100000
i just bought a CHI iron today, [the black ceramic version] and my dad told me he got it for 51.00, is this for real? i could'nt believe it, since i knew that a CHI straightener is very popular and range in price. im not sure if he got ripped off. how can i tell if its real or fake???
@Libby
One thing I would do is check the papers that came with the CHI. Does the manual look official? Do they have any phone numbers? CHI warranties their products for a year so perhaps you can give them a call and ask to register you flat iron. They would be able to give you a definitive answer.
Additionally, if you read some of the comments previous to this one, I gave a couple of instructions for detecting fake CHI straightners.
Hope that helps you.
I have owned my CHI for about 3 years and I too have ad the problem of my plug shorting in and out. My sister and I have very natural curly hair; very hard to tame. The CHI has been the greatest for our hair. It flattens without spending a lot of time and it leaves it very shiny and full of life. Though the CHI is pricey, it has been the greatest hair investment I have ever made!!!! HIGHLY RECOMMEND!!!
hello i just wanted to know where can i buy a chi straightner i live in houston texas. please help me.
@lisa
Sorry, I have no ideas about places where you can get a CHI in Houston. Maybe someone else can make a comment for you. Like I mentioned above, I have bought my flat iron from Folica and I continue to trust them (because of their service and really decent prices). If you are set against ordering online then another alternative is to call some local hair salons and ask if they carry the CHI. I would expect the price to be a bunch higher though. I hope that helps.
hey i'm from houston, i bought my chi at one of the salons in the galleria. i would check around all the salons, mine ws 130 but i think i could have gotten it for 115 if i shopped around a bit harder. anyway, i got it 5 years ago and my switch just broke today. so time for a new one! it wasn't working properly anymore anyway, just wasn't leaving my hair as lustrious as it used to :(
I bought a 1" CHI nano with the temperature control dial from Folica.com. The electyrical cord only has the two prongs (not 3) and the temperature dial only reads celcuis degrees (not farenheit)--so the dial only goes up to 180 degrees celcuis. I called Farouk and they said all CHIs have the degree reading in both Celcuis and farenheit. Do I have a fake CHI??
if you buy the chi from folica, will you have the benefit of the warranty?
I purchased my chi turbo flat iron and chi turbo hair dryer from an e-bay store. I know that it is authentic because I recieved the paperwork with mine that has numbers and all that good stuff. I called them, and they are legit numbers. They also have the special prongs. :) I am happy! I paid $80 each for them. I know that since I bought it on e-bay, it probably will not be covered under warranty. Fine by me! I'll just go back to the same ebay store and get another because I know the product is quality. They have 100% positive feedback and thousands of items they've sold.
Hi Alisha,
I was just looking on Ebay but was worried after seeing this site. DO you mind saying WHICH Ebay store/seller you bought from. Thanks & take care!
is their a such thing is a bright pink chi.. it actually has chi printed all over it my husband bought it for $150!!!
my mom and i also have the same problem... we love te chi straighteners but unfortunatly buying them from salons is SOO expensive. i ordered one and got it for a VERY good price and it lasted about 5 months then the light stoped coming on when you flicked it to "on" and it wouldnt heat up. My mom ordered one also for a very good price and hers lasted a day and quit working as well. she sent hers back to the person we bought it from on ebay and they sent us a new one with this one as well quitting after just 2 weeks. do you think these were fake or was it just the luck of the draw that we got 3 straighteners from ebay that all quit working? i noticed up further in the comments you gave us places to get repaired, my mo and i are very interested in getting ours repaired but if they are fake CHI's is there still a way to repair them or are they done for good?
@Alisha - good find. It just goes to show that there are some honest ebayers out there.
@Maddie - yes, if you buy any flat iron from Folica it comes with the full manufacturers warranty
@prynsys21 - I seem to recall seeing the CHI flat iron that you are referring to in the past. I searched the top 30 results in Google and I can no longer find it. Maybe it was a limited edition model that the company who sold it to your husband had lots of.
@unknown - sorry to hear about your bad luck straighteners. I would contact Farouk first (if the units are still in warranty). Second to that I would contact the salonart.biz company and see if they can service your machines. It may be something simple to repair and they could do it for you. Never hurts to ask.
See my question above...I believe I may have bought a fake CHI from Folica? It only has 2 prongs and only shows the degrees in celcius..(not farenheit). It seems lighter weight than my previous CHI, but I cant be sure...please help. I want to return it to Folica if it is likely to be a fake. It is a 1" Nano. THanks.
@Eleana - I read some comments from the many people who have bought the 1" Nano at Folica. A couple of them mentioned that it was quite light. If you are still concerned, here is what I would do. Call Folica at 888-919-4247 and voice your concerns. If that does not help you, then contact Farouk at 1-800-237-9175 and ask for help validating that you have an authentic model.
uhh i was wondering would the chi straightner burn and ruin your hair?
I was reading the post regarding the fake Chi iron. A few years back I did puchase a Chi iron on Ebay with a silver label next to the on/off switch. It still works and straightens my hair amazingly though it is a fake. I recently received a Chi iron that looked different from my original and I was wondering if it was a fake. But it the gift CHI seems to be the real deal. It has all the specs embedded right into the handle.
Thanks for the post earlier!!
I've gone through several Chi flat irons over the years. They're awesome, but they only have a year warranty. You can take it back and pay only the shipping to get a new one. I've bought all of mine through my sister who is a hair stylist. She gets them from Armstrong McCall in San Antonio, Texas. I love the Chi, it works WONDERS on my hair, but the company really needs to do something about the cords. It's over a hundred dollars. For that price, it should have a longer life.
I bought my daughter a Chi for xmas thru Style Bell and it quit working four months later. Style Bell only gives a 90 day warranty. I have lost all of the paperwork that came with the iron. Is there an address or phone number that I can contact about this problem. I have been told the irons do not last but, come on four months. Not quite worth $130.00.
@Victoria,
There is something weird about Style Bell. According to Folica, the company who makes CHI hair straighteners (Farouk Systems Int) provides a one year warranty. I have no idea why Style Bell says it's only 90 days. You have 2 options.
1. I would contact Style Bell customer support at 1-888-322-9959 and explain your situation.
2. Failing that I would contact Farouk directly at 1-800-237-9175 and see if they can cover the repairs on your CHI.
As a last resort, there is a comment near the top that links to a repair center that may be able to fix the problem for you.
Hope that helps.
when i bought my chi straightner it came with these 3 things, shampoo, treatment and silk smooth thing what does all 3 of these things do?
i've been reading these comments saying that the chi works only for a few months, how long does it actually last for till it breaks?
i bought mine in the states ( pennysalvania ) and if i want to exchange it, can i do that in canada/toronto?
Does anyone have experience with the chi wet 2 dry? I have very resistant hair and am afraid of spending the money on something that doesn't work (so far nothing works to keep my hair straight)
The wet to dry chi isnt that great. I have long, thick, curly hair, so I thought the wet to dry would be convenient since it takes me about 30-40min to hair dry. However, it doesnt work as well, and I also found my hair was getting damaged. I love my regular chi though.
I had a problem with my chi and I was told by Faurick Systems that the only chi that has any kind of warranty is a chi bought thru a salon or thru Faurick directly. I was told anything bougt on the internet is not guaranteed because the only authorized distributors of chi's are salons and Faurick systems. Why did someone not tell me that there is no warranty. I submitted a comment and you responded that the company I bought it from should have a one year warranty. No-one is authorized to sell chi's except salons. That is why there are no warranties. The public is definately entitled to know this. Hope this helps someone.
Ok so I bought a chi from ebay. i know smart move. But my roommate bought one and her's works great, so I wanted one too! Only of course, I had to do better and get the pink one. After looking at pictures online, I noticed that the light pink chi does look different from the original black chi, so how can I tell if the pink chi is a fake? I kind a think it may be because the pamphlet thing that came in the box had some random mispellings (ex: form instead of from and umber instead of number) But it did have all the correct Farouk numbers. And instead of CHI TM mine had CHI ® Is there anything else that might show it is a fake? I'm so sad I only paid $80. My roomie paid around $90 so I just thought I was a better shopper but maybe i'm just more trusting. :(
Many of us are concerned about the warranty when buying a CHI online. I contacted Folica to find out what a person should do if they have a problem with a CHI flat iron purchased through them that has a malfunction. Here's the response:
"We offer a one year limited warranty from the original date of purchase for this product when purchased from our website. If you should experience any problems with your unit please contact us via phone or email for warranty instructions.
If you have additional questions please do not hesitate to contact the Folica.com Customer Service Team via email or phone.
Sincerely,
Folica Customer Service Team
1-888-919-4247"
So, they do have a service department and do they will take care of you if you are still under warranty. As to why Farouk only wants you to buy from a salon, well, I can only speculate. I have always thought that the hair care manufacturers only want to sell exclusively at a hair salon. In other words, they control the product and they don't want to have any competition with other products in the salons. This is called an 'exclusive sales agreement'. In other words, if a salon wants to carry a certain brand of hair care products, they have to make a choice and are kind of forced into a corner afterwards.
If anyone knows the inside business of a hair salon, please let me know if that is true or not. I always suspected it was but I don't really know any salon owners to ask them. But the fact remains that most salons do not carry more than one brand of hair straightener and they usually are something much less familiar than CHI.
@still not happy ...
Did you ever try calling the Folica support number and find out how they handle their warranties? They have been selling CHI products for years. How could it be possible that they are selling a product not covered under warranty.
They have 1,174 reviews of the original CHI on their web site. The average rating is 4.18 out of 5. That means they sell a LOT of this model and their customers love it. I don't see how they could honestly be in business selling a product without a warranty. Farouk would get a court order preventing them from operating or something (I am not a lawyer nor do I play one on TV).
At any rate. I have a ceramic flat iron from Folica and it has been working great for over 2 years now. If you don't like Folica as a company, so be it. I do and I think that the thousands of people who give them positive comments on their site do too.
I have no problem with Folica. My problem is that my chi is not under warranty. If Folica gives warranties that is great. But, this does not help me with my problem. Faurick is telling me one thing and you are telling me something else. There is law suits pending but, I was told it is going to take time. Anyone who is not a legal distributor will be sued in due time. I am sorry but, I was told by Faurick about all internet purchases not being covered and I am going with them. I would say that Folica is selling fake chi's or something is being covered up. Anyway I have told everyone I know of this issue and there are more people than you think not happy about this horrible situation. I hope that Folica is legal and has permission. If not their day is coming. OUCH!!!!!!!
Hello, i have tried so many straigters and it just damages my hair even more. Is a CHI better, becasue im trying not to have my hair for frizzes. Can you help me?And do you know were i can find one? maybe at the alderwoodmall? i need help, please?
i do not recommend the chi. at first when i bought it, it was great. ive had it for about 8 months now and all of a sudden it just stopped working. wow what a waste of money
i to had bought a chi about a year ago and i paid 150 dollars for it and about a month ago every time the cord twist it would turn off and i dont what to do about it.
What is everyone talking about that a chi has 3 prongs on the cord? I have bought 2 legitamite ones and neither have a 3rd prong. The one I have had for about a year still works great but the ceramic is starting to chip. Considering the abuse it has taken from me- this is normal. And I read that only real chi's come with a lifetime warranty- all of mine have offered only a year. Am I missing something?
I have read Many of your Concerns and must comment. I have worked in the Salon industry for many years and have come to work with the Chi Flat irons. I know for a fact that if you purchased from a reputable dealer or Salon that they will stand behind their products and work with you through your purchase. They value their name far too much not to help with your concerns. Penny's is one of them. Pricey? Somewhat yes. If you watch Penny's adds you will see that they have great sales on the Chi Flat irons. they normally retail for $149.00 for their reg. and $249.00 for the Wet. However you can during their sales which are all the time purchase the Reg.Chi flat iron for $99.00 to $109.00 and the wet for $149.00 and they do stand behind their products they sell. My advice for eBay is to watch out for the irons starting out at .99 cents. The Sellers with authentic irons will not take a chance at .99 cents. They will start their bids out for an aucthentic iron for at lease $30.00 to $50.00 and up.
I'm confused do the fake Chi's have a TM or R next to the word CHI on the box?
I was using my friends wet/dry straightener the other day and it literally fell apart in my hand when I was using it. I geuss it got so hot it made the plastic break i don't know. I feel bad but can't afford to buy her a new one. I know Chi has warranties she said she ordered it through a Sallys hair store but she doesnt have the recipet it hasn't been over year she said, what can I do?
They do have Chi flat irons for European voltage. Farouk systems has a warehouse in Europe. You can call them to get further information on who to buy from 281-876-2000. Also, you need to be aware that the irons warrenty is invalid if purchesed on line or at a unathorized distributor.
I was wondering if anyone would happen to know where I could purchase authentic chi flat irons at reasonable wholesale cost? Your replys are greatly appreciated!!
Thanks! Love the demos BTW!
I just bought a Chi Turbo flat iron from my work (Bed Bath and Beyond) today. I used it and i was definitely impressed! They went on clearance...not sure why. they went from 169.99 to 99.99 (for the 1"). With my discount I got it for 79.99. Bed Bath and Beyond is a great place to get it-we stand behind all of our products so if something happens to one you buy there you can always bring it back and swap it for a new one. We also have more that you can order...just ask someone working at the store.
Today I had the WORST experience ever! I am a licensed hair stylist and I bought the Chi Turbo about 8 months ago. 2 weeks ago it stopped working. I noticed it wasn't getting as hot as it did at first and then it just would not turn on. I took it home before going on vacation and had planned on returning it when I got back from my trip. When I got back, I decided to plug it in one more time to make sure it wasn't just my outlet at the salon. And guess what? It turned on and worked. I took it back to the salon and guess what? It worked there too. I then used it on clients for several days and then, today, I used it on a client and noticed, when I was finished doing her hair , that some kind of glue or rubber underneath the ceramic plate was oozing out. It was melted. Then, as I was combing through my clients hair, I noticed her hair, which had been perfectly healthy prior to using the straightner was now brittle, especially on the ends. I wasn't sure what had happened until I noticed my Chi had turned off. I tried to turn it back on but it wouldn't. I always keep my Chi at the same temperature setting unless someone has very fine, fragile hair and I had used it on this client several times in the past. This Chi got so hot that what ever is underneath the ceramic plate was melting and oozing out AND it burned my clients hair! We had to cut it shorter than what she originally wanted. I was devistated. I won't be buying a Chi again. The two other stylists in my salon have also had problems with there Chi irons. I will be wrting to Farouk about this.
for the person who just put this comment up, do u think that the ORIGNAL CHI would work better or do u suggest that all the CHI's work that way. cuz ive read other reviews and toked to ppl in person sayin they LOVED the CHI espically the ORIGNAL
To Kayla - There was a site I came across the other day that had some info regarding which CHI you should pick. It is based on the type of hair and how long it is. Anyways, the address is http://www.salongirlz.com and the one thing I like is that all the models are organized by hair type.
I bought my CHI from a place called "Professional Beauty Supplies". Basically, they sell products to all the salons in my area at a cheaper rate.
I have had my CHI for about 2 years now, and have never had a problem. I got a limited edition Spring time one thats silver with pink on the tip. It really works wonders....and makes my hair feel SO much healthier than it really is haha The only thing I don't really like is that sometimes it snags my hair. However, it's probably my own fault. My hair has lots of breakage from before I ever got the CHI and I think it snags on those peices. Other than that, no complaints!
Maybe I just have good luck with flat irons...I would recommend the CHI anyday....but I have heard good things about Paul Michell as well...
Ive recently used my friends chi straightener ( which she bought off ebay) and it was amazing ! My straightener takes me about 40 minutes to get my hair fairly straight. Her chi took about 15 min to get my hair dead straight. It really surprised me becuase my hair is really hard to tame.
I am going to the UK soon and I was wondering if it was possible to use the Chi farouk with a converter/adaptor.
Thanks
@Going Abroad,
Acutally, no, please do not use a converter/adaptor with your CHI flat iron as it will not work (and could possibly destroy the straightener).
Sedu, Solia and GHD all make modesl that are compatible with the power system in the UK. The Solia and GHD listed below work in both America and the UK (you still need an adaptor for the plugs though).
Sedu and Solia 220 Volt Straighteners:
http://clickserve.cc-dt.com/link/click?lid=4100000
GHD 220 Volt Straightener:
http://clickserve.cc-dt.com/link/click?lid=4100000
i bought a chi pink dazzle from eBay and it was total junk, the seller had many many many complains about them. i really think it was fake, is there any definite way to tell if it was fake? i then bought the darker pink breast cancer one from a salon and i love it, i did throw away the receipt but know the date i purchased it because of my credit card. my one concern is what if something happens, will i not be able to be under warranty because i do not have the receipt?
Both my sister and I bought CHI's off e-bay....I know bad idea on our part. They both stopped working after only 6 months of use. The light that indicates it is on keeps flashing off. I opened it up and tried to fix it but nothing has worked. I looked into my salon who is selling the CHI straightner for 200 dollars plus tax with a two year warranty. I am not sure if I should trust it because of all the bad experiences I have had. Clearly many people are having the exact same problem with the CHI straightener
@unknown,
I am sorry for the troubles you had buying your CHI straightner off of eBay. I have heard of a lot of stories like that too (and not just with CHI's). The 'easy' money in this industry is to clone a successful product and get them made overseas. These knockoff's are then easily sold on places like eBay where we go to get a bargain.
Now, I have no idea if you got a fake version of the real thing or not. But I do know this. Folica has been in business since 1997. They have a very strong reputation. Their prices are much better than the local salons. There are thousands of positive comments from other shoppers to read. I have emailed them asking about their warranty on CHI products and I received a reply within 24 hours.
So, without driving to New Jersey and knocking on their door, the above has been good enough for me to trust them. The choice of course is still yours. You could decide to spend the $200 plus at a salon or you could spend as little as $85 at Folica.
Either way, I wish you well. To help you decide, here is a shortcut to the CHI page at Folica's website:
My parents JUST got me a brand new Chi pink dazzle straightener. I opened it, straightened my friend Amy's hair, and she went to go straighten mine but the heat was lessening, so we turned it off. It wouldn't turn back on even with the reset button; nothing was happening, and still nothing is happening. We bought it on ebay and it IS refundable, but what should I do? I'm really scared because I JUST got it and then it stopped working :(
i bought the chi about 6 months ago at trade secerts and it works fine only sometimes. cause most of the time im stuck in the bathroom over an hour straighting my hair. and after i do get it straight like not even an hour later my hair is starting to curl and frizz. i dont know why its doing it since i hear so much good things about chi's. and im positive its not a fake.
@Alex,
I would try and get a replacement or get your money back from the eBay seller. Don't be scared. If you used Paypal, there is a $2,000 protection policy (like an insurance policy if the seller rips you off). But by all means, FIRST, send an email to the seller and ask for a refund.
@Kori, I would contact trade secrets and see what their warranty or replacement policy is.
my chi doesn't want to turn on anymore. What should i do?! Isn't there supposto be a 1-800 number on the inside if the chi? I REALLY NEED MY CHI FOR SCHOOL! please help me :(
my chi doesnt want to turn on anymore. what should i do?!?!!?!?!?!?!?!
I purchased my Chi iron about a year ago. It recently stopped working in the wrong period of time. I DO NOT RECOMMEND the Chi iron. i have been through many of them and i know tons of people who have purchased them and had difficulties. Although the Chi was helpful to straighten my curly hair. I think a better option is out there for me!
I don't know if any of you will check this after so much time has passed, but I have had my CHI for a year and a half. I recently started having the cord problem (power coming on and off depending upon how the cord was positoned). My mom found out that you can send it back and either get it fixed or replaced for a small shipping and handling fee. Hope this helps some of you! As for people not recommending the CHI, all I can say is wow. I used to fight with my hair (which is wavy in a not pretty way) on a daily basis, but since getting my CHI, most people think I have naturally straight hair! And I live in FL (extremely humid)!!!
Allison,
I'm having the cord issue too. I bought my Chi from a salon about fourteen months ago (and of course I didn't keep the sales slip). I would love to get it fixed instead of purchasing a new one. Since I don't have sales slip, who do I sent it to and will they fix it even if it's not under warranty?
Do the silver plates work on black hair?
The colored ones have silver plates but I don't want a plain one, where's the fun in that?
And also, what are good ways to tell a real one from a faker?
I wanna buy one from Ebay so I can get a good deal. I have to pay on minimum wage.
so before i found this website i was looking at the chi at folica.com but im not sure if its safe place i read your comment about that but somehow im having doubts what can you tell me about that
I think my CHI might be fake I read one of the comments about the fake ones not having a three pronged cord, mine has a regular cord. Is it fake?
Does any one still have there CHI manuals. I am looking for the phone number to call the Chi company. I have recently gone through my third chi with the same problem. The cord has broken again! This is the Third time!!! Does anyone know where you can send the chi to be fixed or if they have a main website or phone number?
Thanks for the help.!
I've had my CHI since 2004 and I love it. Just recently, in the past couple of months, have I started having problems with it, and I straighten my hair a lot. My hair is thick and naturally curly. It doesn't fry my hair and it's always smooth and silky. I would recommend it to anyone. I bought mine through JC Penney and my other one I use for travelling through a beauty supply store. I've had zero problems with it. I usually use the CHI styling products that go along with it, but even without it, it works great.
I bought my Nano on ebay and then the listing was removed and ebay was not able to tell me why. how can i check the authenticity? I called farouk but they said they do not give that info out to the public.
Danielle...the Farouk phone number is 281-876-200....
i called the sevice # for chi after recieveing mine that i bought on ebay ,they said mine was real though it has a silver sticker on the inside that says made in china.so a sticker is no indication of a fake
to determine if you chi flat iron is real or not.
1) if it is not 20-25w then it is fake.
http://www.chiretail.com/tools/irons/flat.html
CHI is only using 20-25 Watts of Electricity .
2) when you straighten your hair and the red light on your straightener blink then it is fake. Chi promises that the temperature stay the same when you straighten your hair. If the red light blink it means you are losing heat.
3) if your chi straightener has a R next to the word CHI then it is fake. The real one has the "CHI tm" which mean trademark.
4) if it is more than 110 v than it might be fake too.
i bought one off ebay a few weeks back and it works perfect i ca tell know difference from my salon bought chi and ebay bought chi.
(((CHI 2 in 1 Ceramic Auto Digital Curling and Flat Iron))))).......ok how come for this tool there is 170 watts??? i thought most straightners had watts wayyyyyy less than that, can someone explain this???
I just bought a chi on ebay, I call Farouk, they told me it was a fake. It was sent in from china, with a silver sticker put by the on off switch. Under the stick it says made in Korea, they put these stickers on so that the irons can illegally pass through customs. I am working with pay pal now to get a refund, but beware you cannot sent these fake iron back because they have been illegally sent through customs as counterfit merchandise and if you send them back you are violating the same law. What a mess!
i have my chi for about 7 years and i love it but recetly it gives me hard time turning on. if i press little hard on one of my plate it would turn on but then after some time it will quit can someone hep me?where can i get it repair?
ok. I just purchased a SEDU from Folica.com. It had the warranty information in it that says to register with www.sedubeauty.com. I logged onto the website and clicked on the warranty tab. Low and behold, the page says that if you purchased your product from www.folica.com you have to contact folica for warranty information. It is true that the 'high quality' flat irons are intended to only be purchased in salons and NOT OVER THE INTERNET!!! the website states this. The product I purchased is an authentic from folica, but I believe the website is owned by a hairdresser or someone that purchases from a hair dresser. either way, sounds pretty shady to me. So, bottom line, if you buy from the internet, you may not have an authentic, or, you may not get the actual warranty specified since it was purchased from an unauthorized source.
P.S. I just read an article about Farouk Shami and it turns out he used to be a hairdresser until he developed allergies to the chemicals. He went on to develop the CHI flat iron and other non-chemical products used in salons today. He will only sell to hair salons since he wants to 'give back' to his profession. So, there you have it, the CHI is only meant to be purchased at salons, all other avenues are suspect.
Oh, one more thing I forgot to mention. You can purchase these irons from Brick and mortar retail stores that are designated Beauty Supply stores as well.
my boyfriend just bought me a chi iron for christmas, from a beauty supply store.. he said he got a 2 year warranty on it. Ive used friends chi's before and this one looks the same... i believe its real, but even the chi website only gives a 1 year warranty? is it possible the salon can have an extended one? or did we get ripped off? he paid upwards of $150 for it and the warranty
Tuti doesn't know what she is talking about. I have two Chi irons one purchased from Regis Salon and the other from Trade Secret both are listed as authorized dealers from the farouk website for Chi products. Neither one has TM next to Chi both have an R. The authorized dealers on the farouk website list: JcPenny Salon, Fantastic Sams, Regis Salons, Trade Secret, Pure Beauty, Beauty First, Ulta and Beauty Brands as authorized dealers for Chi products. If you didn't purchase from one on the list I would be skeptical. Sometimes what looks like a good deal is really a rip off.
It could be possible he got an extended warranty from the store itself. Does the warranty card inside the box say 1 or 2 years? If he purchased from a retail location most likely it is real. I think the majority of fake irons are being sold on the internet. My first Chi was purchased 3 years ago and works perfectly so most likely you won't need to worry about the warranty.
The R means registered trademark. It could be some of the irons would have TM before it was actually a registered trademark as you can not use the R even if your application is pending you have to use TM. Only once you are registered can you begin to use the R after a products name.
ok.so i just bought a CHI from e-bay and im starting to get scared thinking it was a scam. i got it for only $36. i read the feedback people left and the seller seemed legit. i used paypal to pay and in an earlier comment they mentioned something about a $2000 something if its a scam. and i wanted to know how does this work?
If you bought your Chi from Jc.Penney's Salon, then it is a real Chi.I called the number for the Forouk products, and they said the Jc.Penneys is one of their biggest distributors and most trusted companies. Then I had to ask about the i.Chi name thats on the flat iron I bought for my girl. They told me that it is the limited edition ones and that it is a real Chi. The i stands for "Ionic" so put it together its the limited edition Ionic Chi. I got her the top of the line one that is limited edition Diva collection. So hope this answers any doubt any one may have on the i.chi flat iron. Also not all Chi's have three prongs, mine has two. Ok...good luck on finding real Chi brand products. Yes, I too think Chi's are well worth the money, they make my girls hair look salon style and healthy shiny. Want to impress the man in your life, I would give the Chi 5 star rating out of 5.
I just bought my CHI today..its the original 1" barrel and the red light blinks when it heats up. Is it a fake? I bought it at Harmon, like a CVS place in Bed Bath and Beyond. It also doesnt have the words "CHI" on it, only gobal something or what ever. I paid 120 for it im hoping its not a fake. I havent used it yet tho. Also in sliver lettering it has L.E.D. next to the light and on switch but it also has all of the saftey stuffs on it imprinted. Thanks for the help!
I have a authentic chi that I bought from a salon. It says it uses 35 watts of power. are u saying thats a fake if it don't use 20 to 25 watts.
I am in the same boat as Lindsey-exactly what she said about the sticker. I don't knwo what to do-it was for my sister....i have a CHI that I have had for a few years and have had no problems(though it says 40w).....great deal= big mess. any help or advice would be great!
I have three Chi's and one that I most recently bought, from TRADE SECRET, in counterfeit. I just recently found out. So beware!
ohmygoodness- if you got the fake off of ebay and paid using paypal, it is possible to get a refund, but it takes a while. I just got my refund about two weeks ago. I would suggest you call Chi and ask for the legal department. This lawyer that works for them I think her name is Gaye) helped me get a refund by sending paypal a letter stating the chi was a fake and sent here illegally. I got a full refund and didn't have to send back the fake to china because it was counterfit. Lindsey
CHI flat irons are great hair straighteners!
I just got a CHI off ebay. I was a little worried at first, but it truly is a real CHI. However, my advice to anyone else is just BUYER BEWARE and ALWAYS use paypal.
I've never understood why people are all goo goo over this Chi. I went to a high end salon once and they used a Chi on my hair and it was not nearly as straight, flat or sleek as when I do it myself at home with my Jilbere flat iron. I would never by this Chi-Crap. Mine is just perfect and it heat to 400+ degrees! The price of a Chi is double what I paid for my Jilbere.
im worried that the CHI i bought at Jcpenney might be fake because it says i.CHI and its the diva collection it looks kinda weird to me but it cost me 150 so it might be real....anyone else bought this flat iron??
Hello Im really confused, I recently bought an pink chi flat iron on Ebay and 2 days later I recieved an email from ebay stating the listing had been removed. I contacted the seller and they stated they didnt know what was going on and the product was shipped out. I check it has been shipped out. Is is a FAKE? I paid $53.00. HELP
Help
My Chi power cord is my problem. My husband cut the bad part out and resoldered the contacts back in. The Chi works great right now. He would like to replace the cord with a new one. Does anyone know where we could buy a new cord
My Chi power cord is my problem. My husband cut the bad part out and resoldered the contacts back in. The Chi works great right now. He would like to replace the cord with a new one. Does anyone know where we could buy a new cord
I had my CHI since 2004 and use it almost everyday or everyother day. I love it and I want to get a newer on but haven't yet. I have used other straghteners and the CHI has been the best I have ever used.
I had my CHI since 2004 and use it almost everyday or everyother day. I love it and I want to get a newer on but haven't yet. I have used other straghteners and the CHI has been the best I have ever used. The cord has messed up too where you have to hold it a certain way to work and then my dog ate part of it but my husband cut it and rewired it and it still works now with out holding it just to keep it on. My cord has been broken since the first year but it's been like five years and it still works. I need to buy a new one but haven't gotten a chance because this one still works.
I have been a hairstylist for 11 years, and I worked in a salon which was owned by a member of Farouk's National Artistic Team, and in that time I was able to learn alot about CHI irons. Our CHIs were sent to us directly from Farouk Systems rather than purchased from a distributor. Here is the definitive way to know if your first-generation original CHI is real or a fake:
Authentic CHI irons were manufactured in both the USA and China. If your CHI says made in Korea, it is probably a fake. The plastic of an authentic CHI should be matte black. If the black plastic on your original CHI is shiny, it is a fake. Original CHI irons have 2 prongs on the plug. There are no stickers on an authentic CHI, although there should be a silver-colored ink stamp by the power switch which says LED. Your CHI should also be stamped GLOBAL BEAUTY NETWORK, INC. in silver on the handle.
On authentic CHI irons, the ceramic should not chip or wear off. Cheap knockoffs are made with aluminum plates coated with ceramic. Also, the ceramic plates should "float". Press down on the plate and see if it moves. If the plate moves, or "floats", then you have the real deal.
On the original model, there is an R, not TM, after CHI. If you have the owner's manual, it should say GF-1001 on the cover, with contact info for Farouk Systems at the bottom. The manual should be printed in English and should contain a one-year warranty. On the inside of the handle it should say: Farouk Systems, Inc, and below that should be a certification number (for example, Certified to: CSA-C222). Although newer models are 20-25 watts, older CHIs were 35 watts.
The box your CHI came in should be printed in English, Spanish, and French. On the back of the box it should say: Manufactured for Farouk Systems, Inc. Houston TX 77090.
Unfortunately, many authentic CHI irons do have problems with their cords. Never wrap or wind your cord around the iron, as this can cause stress to the 360-degree swivel, which will lead to electrical problems.
Earlier this year, Farouk founder Farouk Shami issued a press release stating that he will be closing all overseas factories in an attempt to thwart counterfeiting. If you plan on buying a CHI in the future, make sure that it was made in the USA. Fake CHIs are common online, but have also been known to turn up in some salons and beauty supply stores. In order to prevent getting ripped off, take a knowledgeable stylist with you and have them take the CHI out of the box and examine it for you before you buy. A good stylist (hopefully) will be able to know the difference between a real CHI and a fake. Never buy a CHI online, no matter how reputable the seller is. Farouk, like most professional manufacturers, only sells to authorized dealers!
Thanks Zendog for posting these tips! I'll be checking my CHI when it gets here this week.
Zendog my chi has everything that you mentioned to be the real thing EXCEPT that it says made in Korea. Do you think it is fake? I called Farouk and the woman I spoke to said that there was no way I could tell if it was fake unless one of the servicing techs at Farouk opened it up to check it. Maybe I was given the wrong info.!
I've been reading some of the comments, and I purchased a CHI on ebay and mine has all the information embedded on the straightener and does not have a silver sticker. But it only has 2 prongs.. I have no idea whether this is a fake or not. The outlet is different than my hair dressers but works just the same.
I also just want everyone to know NOT to use the CHI overseas using a voltage converter. I did this recently while i was in Australia and i fried my hair!! It didn't smell like burnt hair or anything, but a day or two later my hair tripled in size with the frizz. When i came home my hair dresser nearly fell over.. and she had to chop off, color my hair dark and thin it. Not good. So please don't use a voltage converter with the CHI.
I bought my Chi from Folica.com a couple weeks ago for $72.99, now the Chi's are only $69.99 and you can use coupon code "amika10" to get 10% off (plus shipping is free) so the total will be only $62.99!! And I'm pretty darn sure its authentic. Everthing checks out (refer to "zendog64" -very useful info)
Hope this helps! Good luck!
I was just replying to some questions about the wet to dry. I have a wet to dry and I love it!!!! I have thick hair with wave/body and my best friend has curly and we both have used it with wet hair. It works fast and I use the Chi silk infusion prior to using the iron, and my hair has never been so soft and healthy. I didn't realize there were fakes out there until reading this. Get the real thing. Its the best thing I have ever used!
C.C>, there could be a chance that some original CHIs were made in Korea, I'm not 100% sure, but I do know that newer models are no longer made there.
Courtney: My CHI also has two prongs, so I don't think the prongs really matter when determining the iron's authenticity. Different models will have different prongs. There also may be a difference between the professional-only models used in salons and the models made for retail. Keep in mind that hairstylists have to have a product that can stand up to heavy-duty wear and tear. Most of us turn our irons on in the morning and leave them on all day, every day of the week so they're always ready to use.
Zendog i bought my chi about a year ago, and it worked great so far until about a week ago when it started turning on and off, i just called farouk and they asked me to send it in to 250 Pennbright Dr. Huston texas 77090 along with a 35 dollar cheque. reading the comments above made me wonder if my chi was a real or fake one. I live in canada and bought it straight from a top quality hair salon (Salon Profolio), it cost me $200. i followed your guidelines to checking wether it was real or not, and so far my plates are in great condition, they float, mine is a 35W and it has the global beauty network inc printed on the handles, but it does say made in korea. Could it be fake?
I purchaced a Chi on Amazon recently. It is made in Korea, 2 prongs, has the electrical (35w) embedded in the handle, the silver LED printed next to the light, and a manuel that has Farouk's address and number from Texas and the one year warrenty listed. This appears to be an older model of Chi from the previous readings. I am wondering though the Chi I purchaced the manuel says ceramic coated paddles- I thought Chi's claim to fame was 100% ceramic paddles. Does anyone have info on this???
hi girls, im very concern about the fact that i just bought in a webpage my chi but im wondering if it is fake, mine has the same characteristics of yours PASTORSUZIE and im also wondering if its normal that they are coated, mm i just want to know is it is real or fake, i wouldnt want to realize that it is fake but i want to know the truth, also it says GLOBAL BEAUTY NETWORK INC. notice it doesnt have a comma, is is made in korea and i dont know i was so exited about getting a chi that i just want to have the original u.u
can anyone tellme if it is fake or original or giveme your hotmail so that i can send you images and you tellme if it is real please, can anyone help me???
I have had my chi original for 6 years. I just staring having a problem with the power cord as many of you have reported this week. I have to hold it in a certain position for it to stay on. I purchased mine at JCP salon for 119. I still ahve my box believe it or not. Mine has a 2 prong plug. It has a white sticker on the underside of the upper handle that states 40w, made in Korea, LED and power on/off are printed/stamped on the inside of the bottom handle and it has a TM next to chi. It also has global beauty network on it. The box states that the company is in Texas. I know it is an original and it has some of the characteristics that others have claimed to be fake. I have just purchased a turbo 2" on ebay since I have longer hair now. I love my Chi. I have tried many flat irons and this is the only one that has tamed my naturally thick curly hair. I can't live without it.
I received my 2" Turbo Chi that I purchased on ebay and I do believe that it is a knockoff. At first glance it appears authentic. The plates are a brighter gold and look spray painted. It is very obvious that the plates are not CHI quality. I could scrape the coating off easily. The red felt was starting to come up and it wasn't lined up correctly. It is bigger than the original chi and felt much lighter. The words look spray painted on. This was confirmed the first time I used it. After I was finished straightening my hair I noticed that the wording had rubbed almost completely off (on/off, temp) just from holding it that short period of time. My hair also got stuck a little in the plates. I only paid 40.00. The seller was completely unaware as she was selling a couple of them for a friend and very apologetic and offered to take it back. It did heat up fast and straighten well, just don't know how long it will last since it is fake. There are lots of these on ebay so beware. I am just glad I didn't pay more. They use stock photos so you have no way of knowing until you get it. I will keep it since it can take up to 6 weeks to get mine repaired by the company. Is there anything anymore that isn't replicated????
it is really cool because i got my camo chi straightner for 75$ at liquidation world and i know people think it is just regect stuff there but it has been the most amazing straightner i have ever had. i looked at the origional price and it said $149.99 and it was origonally from JCPenney!!i luv it and i the plug doesn't get messed up!!
I got a chi as a gift but I don't know if it's the "real" chi. It is called X-CHI (Xtreme Ceramic Hair Iron) but everything looks differently than what has been mentioned here. However, the iron has worked perfectly when I used it and is still working after 2 years. It goes up to 200 degrees and is heavy. Is this just a whole different brand that just tries to use chi as the name?
I just wanted to mention that I have what I believe to be an authentic Chi. It was bought from Ulta Salons. All of the specs are embedded in the handle, and there is no fake silver sticker next to the switch. However, it's only 2 pronged. I've had it for a year, and it works fine. Does Chi make 2 pronged irons?
Melissa
Would I be better off with the chi nano? I'm Asian, and my hair is pretty easily straightened. The original is cheaper, but would it damage my hair?
I bought a Chi Iron in September of 07 and my cord has a shortage in it. I bought the Chi Iron from JC Penny, and I wanted to know if there was a warranty or replacement plan of any sort that I may have.
Seriousely, I've had my mini .07" CHI turbo for "7 YEARS ALREADY!" My hair length reaches my butt. I've had long hair since I was 12 years old & am 27 now. I streighten my hair w/ my CHI flat iron EVERY-SINGLE-DAY!! Still, people ask me how I manage to keep it this healthy. I always respond that it must be my CHI iron. I also apply a Supper Intensive Herbal Revitalising Hair Treatment on to my hair 2 times p/ week for only 10 min. each time. This treatment costs $100 +tax in most salons, I sell it for $60 -at my cosmetologist price ;@40% discount. It contains 1000 ml/ 33,8 fl oz... a little bit of it goes a long way and it lasts for many many months "IF" you use it correctly. As long as my hair is, I have to get a new bottle every 4 months only (meaning I pay for it only 3 times a year). Here is my e-mail: www.brendavramirez05@hotmail.com... in case anyone desires miracles done to their hair. I dont mind hooking you up. I love helping women that care for the beauty of their hair because I know EXACTLY HOW-TO keep them and everyone else around them phenomenolly impressed!
I am discusted after finding out the chi i purchased seven years ago for 130 dollars is a fake! I purchased it from an upscale local salon. I am so upset! so really educate yourself before you purchase it anywhere.
Hey you guys! This is the LAGET # 1-800-237-9175 for your questions. And this is where you send your used/defective chi flat iron:
Farouk Systems, Inc. (Att: Tool Department)
250 Pennbright Drive
Houston, TX. 77090
" If " it's been more than 1 year ago, THEN you send it to the address I provided for you; it is best to send it out with a copie of your receit and with the original box. However, you must provide them with your:
* Name
* Phone number
* Brief description of the problem
* Money order of $35 (made out to Farouk System)
You should receive your replacement within 7-14 working days. Yet, before donig so, make sure you call the 1-800 # first. They are available M-F 8a.m.-5p.m. central time.
mareena jensen says:
2 years ago
I bought a Chi about a year ago, and was somewhat happy with it, but I used my friends this weekend, and it was way better! Mine doesn't get near as hot as her's. Mine never completely straightend my hair, like hers did. So that leads me to believe that there might be something wrong with mine. How do I go about sending mine back for either a new one, or it to be repaired?
Thank you. Mareena Jensen