Railroads Trying for Comeback

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By William F. Torpey


Amtrak train Northbound on the old New Haven Line
Amtrak train Northbound on the old New Haven Line
In Saugatuck, Connecticut
In Saugatuck, Connecticut

The heyday of our nation's passenger trains is a distant memory for those of us old enough to remember when railroad travelers were treated like royalty.

In the early '60s while shuttling to New York University from Connecticut I took a course in customer relations that turned out to be one of my most memorable, largely because the professor told the class, in a casual and entertaining style, about the glory days of the railroads.

Those were the days when porters greeted passengers with a smile as they raced to help you find your sleeping accommodations, conductors made sure your trip was without untoward incidents, stewards made sure you had a place in the dining car and a good meal -- and other attendants helped with information about other onboard services.

World War II and the financial decline of the railroads after the war led to service that was spotty at best for train travelers. Railroad management, trying to keep costs under control, spent years berating trade unions for featherbedding.

Railroad management won the battle, but lost the war. The unions lost the battle, and the war; both management and the unions were losers.

But passengers lost, too! Personnel cutbacks left trains so understaffed that some rolled along without as much as a conductor. It got so bad for a while that underworld types became aware of easy pickin's on the trains; they would hop on a train at one station, rob some passengers and hop off at the next stop.

But things may be turning around. Amtrak, at least, is trying!

I've been taking the sleeper to Fort Lauderdale (from Connecticut) for several years. While I love trains, and have a high tolerance for pain when it comes to travel, service and accommodations on Amtrak in the past sometimes left something to be desired.

But, lo and behold, the improvement this year has been remarkable.

When I arrived at Pennsylvania Station, literally moments before departure time, a redcap tossed my suitcase and golf bag on a dolly and escorted me in good humor to my sleeping compartment; the "chief of onboard services" showed up to explain the workings of the new sleeping cars -- sink, toilet, upper and lower bunks, tray (with chessboard) and lights, as well as a dining schedule and hours of operation of the lounge car.

Another service employee came by with a complimentary bottle of Chardonnay, a nice wine glass and tie-bag containing virtually every toiletry item one might need on an overnight trip (I received the same gifts on the return trip.) Everyone was courteous, even friendly.

The stewards also were courteous and did a great job. While the menu offers a selection of only a half dozen items, the hamburger and fish I had were well prepared and of good quality.

I don't have any relatives on Amtrak's payroll, but I offer this endorsement:

For my money, Amtrak is making a welcome effort to improve service, despite budget cutbacks. To me, passenger rail travel, as a means of transportation, comes second only to the trolley car (which I grew up with in Yonkers, N.Y.)

If you're planning a trip, consider going by rail! Unless you're a certified Type A personality, you'll like it!

I wrote this column as a "My View" for The Hour newspaper of Norwalk, Conn., on April 5, 1997. Since then the railroads, and Amtrak in particular, have struggled with tight budgets. As a result, efforts at a comeback have been spotty.


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bogey047  says:
5 months ago

I really enjoyed that article. I would like to take a vacation riding the rails soon. I just don't know where they go to and how many train changes you have to make to get to your destination?

compu-smart profile image

compu-smart  says:
5 months ago

Good points William,,

It is such a shame that things have not improved with all kinds of services available to the public, which one would expect as time goes by especially as were far from a 3rd world countys!!

Here in the UK most of our transport systems have all been priavatised which has not helped things at all!!

Bogey.. Just jump on and enjoy the ride!;)

William F. Torpey profile image

William F. Torpey  says:
5 months ago

Thanks for the comment, Bogey047. It all depends on where you're located. I lived in Connecticut at the time, so I had to take the train to Pennsylvania Station in New York City to pick up the sleeper to Florida. For long distance, the sleepers are great!

I'd love to see Amtrak get better funding from the government, compu-smart, but they apparently don't have much of a lobby compared to the auto and airline industries. I sure hope they don't even think about privatizing the railroads here in the U.S.

pjdscott profile image

pjdscott  says:
5 months ago

It's great to hear about these positive changes. Some years ago we travelled all over the east coast/Chicago/Montreal/Buffalo on an Amtrak rover ticket and had a wonderful time. I would agree that the service and comfort was not always great, but the staff were!

Super hub and thumbs up to you William.

William F. Torpey profile image

William F. Torpey  says:
5 months ago

 It's been a while, pjdscott, since I've ridden the rails, and I miss it. Your trip sounds like it was fun. Thanks for the thumbs up!

Bob  says:
4 months ago

Wish they would come back. If you have the time , the best way to see this Wonderful Country is with your nose pushed up against the window.

William F. Torpey profile image

William F. Torpey  says:
4 months ago

Thanks for the comment, Bob. The only thing better than the trains were the old trolleys. If gas prices don't stop going up, maybe they'll come back!

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