Known DISH Hopper Bugs Include Problems with the Timeout Feature and Reset Issues
DISH’s Hopper and Joey system is an impressive, state of the art technology when it comes to whole-home HD-DVR receivers. However, because it’s so new, it’s not without its bugs. While DISH works tirelessly to improve and update the Hopper and Joey system, many of which have already been made since its release in March, there are still a couple of major known bugs that DISH is currently working to fix.
Hopper and Joey Timeout Bug
If you’re having trouble with your Hopper and Joey’s Timeout feature, you’re not alone. This feature was designed to conserve power. Ideally, the customer will see a prompt on the screen after a certain amount of time that asks if they’re still watching. If the prompt is ignored, the Hopper will go into Powersave mode. Unfortunately, the feature is not currently working properly for all customers.
Some DISH customers have reported that their Hoppers will spontaneously shut off when they’re already in Powersave mode. Here’s an example of a recent comment we received about this problem:
“Can you turn the auto shut off feature on and off? and if so how? I want to keep the TV on for the kids all night and it keeps shutting off in the middle of the night.”
Apparently, the inactivity prompt is still being sent to the Hopper, which obviously is not seen by the customer as the Hopper is not active. When it’s “ignored,” it will shut the Hopper down completely. This prevents timers from working and can interfere with scheduled DVR recordings as a result.
Trouble Disabling the Timeout Feature
Although you should be able to disable it in the Diagnostics > Updates section of the Main Menu, some customers who say they’ve disabled the feature are still experiencing Hopper shutdowns when the receiver is not in use as a result of the bug:
“After an hour or so, my hopper shuts off for no activity…I went to settings, diagnostics, updates and set to disable and it still shuts off when i wake up the next morning.”
Hopper and Joey Reset Issue
Another issue that some DISH customers have raised is a reset problem:
“Just had hopper and 3 joey's installed last month. Since then I have had to reset the Hopper and joeys 3 to 5 times every day (reset them 3 times in an hour today) for various reasons… Don't get me wrong, when they are working they are great. But it is a bit of a pain to have to reset these things several times a day.”
The only current fix for this problem is to follow through with a reset, although it is a temporary one.
Got a bug? Don't worry - DISH is working on it!
The good news is that DISH is aware of both of these bugs, and the technical crew is actively working toward a solution to both of the issues. If you’ve yet to order a Hopper and Joey system, don’t let these problems discourage you. Most customers are pleased with their Hopper and Joey and don’t experience any trouble. For those who are dealing with these bugs, All Internet-connected Hoppers update themselves nightly to include any new features or fixes as they become available. That means that, as soon as these bugs have been fixed, your Hopper and Joey system will be updated to reflect the changes.
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