While dealing with customer service problems, organisational procedures need to be followed in a systematic way.
When organisations or businesses have recurring customer service problems, changes need to be made to improve services.
Businesses like to hear from customers, their opinions and what they expect. That way the organisation learns and grows.
An earthquake of magnitude 7.8 that hit the city of Tangshan at 3:42 a.m. on the 28th of July 1976, "The Great Tangshan Earthquake of 1976."
Communication through writing and electronically requires the use of some equipment you need to be familiar with.
Communication plays a very important role in everyone's day-to-day life, both personal and professional.
Communicating using simple plain English is vital to customer service, as the customer service advisor will be dealing with clients from different parts of the world who speak different dialects.
Clarifying a communication is an important aspect of customer services. When talking to customers, different questioning techniques need to be used to make sure of what customers are telling you.
Communication is a very important tool when it comes to customer service and this involves a lot of other skills and characteristics that a customer service advisor needs to focus on and adhere to.
Preserving or drying flowers can be a hobby or can be done as a business where one preserves flowers for their beauty or as ornaments or for interior decorations or for other sentimental reasons.
Freeze drying, otherwise called Lyophilisation is a process used in many fields like pharmacy, food processors, museums, taxidermy, floral, botanicals as a method of preservation and also in labs as laboratory lyophiliser. In modern days, it is...
A customer service advisor constantly deals with sensitive data from many clients and needs to have good knowledge and understanding of data protection.
Customer service is not just dealing with customers, but also making sure that the policies, procedures and legislations are followed by the employees and the organisation
Cultural intelligence is knowledge about culture, awareness about yourself and other and behaviours of yourself and others put together. I ensure that I look at people from their point of view rather than mine, so that I know exactly how they...
Our organisation together with (______________) the Police department, the Fire department, the Health department, the Education department and also the Town & Parish Councils, works towards community engagement. They work towards...
My experience and work during the course of my Level 3 diploma in Customer Service. Anyone pursuing this course, has to have experience in an organisation dealing with internal / external customers
Freeze-drying or lyophilisation is a modern preservation method developed from ancient times that finds extensive use in the field of pharmaceuticals, industries, research and even floristry!
The most powerful electric fish in the world, the electric eel is capable of producing a high discharge of electricity that can knock a horse off its feet and stun humans!
When visitors visit a business environment, there are chances for different types of problems and hence one should be capable of handling these problems, for which communication is very important
Since meeting and welcoming visitors is the first chance to make that lasting impression with a valued customer or client, an organisation needs to take utmost care in following certain procedures
While change is inevitable in a business environment, every individual who is part of the change process plays a vital role in that process, most importantly by supporting and responding to change
It is very important that employees, clients and the organisation are all looked after through the whole change process, so that the transition takes place smoothly without affecting the performance.
Responding to changes in a business environment can be quite daunting. Understanding the causes and effects of change will help employees adapt to changes easily.
The Mongolian death worm is a deadly creature believed to live in the most barren and devastated parts of the Gobi desert, with no confirmation of its existence, first spotted a thousand years ago.
Managing a budget does not stop with just management, but also involves reporting performance against budgets. This has its own purpose and benefits and also helps with future budget forecasts
Managing a budget is a critical skill for any businesses that involves monitoring, controlling, recording expenses, minimising costs, and identifying situations for corrective actions.
Managing budget is an ongoing process for any organisation or business and it requires continuous monitoring, controlling and reporting, which is the budget manager's responsibility.
Budgeting is not a simple process as it seems, be it for personal or business use. Various skills are needed to develop, agree, negotiate and manage budgets.
Procedures while developing a budget including estimations, identifying priorities and financial resources, purpose and benefits of identifying priorities evaluating and justifying costs, income
Understanding the purpose and process of decision making and understanding how to prepare to contribute to the decision-making process in a business environment
Understanding how to contribute and how to prepare to contribute to the decision-making process in a business environment.
Factors that influence solutions to business problems, and how to evaluate approaches to solving business problems: an NVQ unit for the Diploma in Business and Administration.
Understanding business problems and their causes and understanding techniques for solving business problems, a guidance for NVQ Level 3 unit on Business and Administration
Word processing techniques and tools to format and present documents, preparing the document and its layout for printing and also checking and dealing with quality problems
A brief note on creating and modifying layout and structures for word processing documents, use of templates and styles and organising information in a document.
A hub on processing documents in word (at NVQ Level 2 or 3) and this part deals with identifying & entering information and combining various documents using appropriate techniques and editing tools
Saola, a rare species to sight and one of the most critically endangered species in the world, with very little information available about their behaviour and the number of individuals existing
The Amur maples are tolerant and mostly free from pests, but they are still sometimes prone to pests and other diseases which if not looked after can even kill the tree.
Amur maple (Acer ginnala) is a small, deciduous shrub that can be grown as an ornamental tree, a hedge or a bonsai. They are quite versatile and easy to look after.
One of the largest and deadliest volcanoes in recorded history, not known by many, not even by many of the current inhabitants of that area! This volcano shifted the climate all over the globe!
A recently discovered porpoise and one of the most critically endangered species is the Vaquita, with less than 200 existing in the world. They will go extinct in two years if we do not protect them.
The Black Rhinos are one of the critically endangered species with a total of just just 4,880 of them living all around the world.
Amur Leopard is a critically endangered species with only around 40 of them existing in the wild. They are a WWF priority species and are on the IUCN red list.
The cross river gorillas are one of the most critically endangered species in the world and they are on the WWF priority list.
The Javan Rhinoceros, is one of the most critically endangered species in the world with less than 50 of them in the wild and none in captivity.
The leatherback sea turtle is one of the most critically endangered species that live in the tropical and sub-tropical oceans and are near extinction in the Pacific Ocean.
The hawksbill turtle are one of the most critically endangered species and are found in the tropical oceans near the coral reefs.
An interesting hub on velvety cushion like mites called the Red velvet mites, that are found in almost all terrestrial habitat and belong to the family Trombidiidae
The Great Sichaun Earthquake that happened in 2008, the destruction, the aftershocks and some facts are discussed below. On the 12th May 2013, it will be five years since this quake occurred.
This hub explains clearly, how to add a paragraph separator or line breaker to a hub to make it look attractive!
A hub on the uses, applications and hazards of Infrared radiation.
A hub on how infrared radiation works, its discovery, detection, properties and facts. This will also help with reference for school and college / university students.
A hub on one of the most significant earthquakes in the history of United States, "The 1906 San Francisco Earthquake."
A detailed look on how to look after a loved one and help them recover from a liver transplant.
Learn about necessary liver enzyme processes, what an elevation in liver enzymes means, symptoms associated with the condition and how to lower enzyme levels fast using natural methods and by living healthfully.
A detailed step by step procedure with screenshots of how to uninstall Skype for Windows XP and Windows 7
A biography of Steve Jobs, the founder of Apple and an innovator of recent times...
A detailed hub on liver transplant; What is liver transplant, how liver transplant is done and why it is done...
Liver transplant is a major operation and the patient has to be well prepared to go through the entire process physically and emotionally. This hub explains how to get ready for a liver transplant.
A simple method to preserve Autumn / Fall leaves using Silica Gel! An excellent hobby that kids would love to do and get their creativity going!!!
Different methods used to preserve Autumn leaves and any other leaves that are suitable of doing so.
This is a continuation of the part I and II in taking minutes. This part deals with the types of minutes and writing styles, structuring minutes and the use of correct tone and language in minutes.
This is a continuation of part I in taking minutes. This part deals with the roles and responsibilities of the Chairperson in the meeting, taking notes, effective listening and clarifying things.
Meetings and minute taking, types of minutes, a few tips on note taking during the meeting, and the different styles used for writing down notes.
This hub deals with quality standards, customer complaints, monitoring customer satisfaction, dealing with problems and continuous growth for internal customers
This hub has been published in a view to help candidates who pursue their NVQ in business and administration.
A resource to help candidates working towards their NVQ in business and administration. This unit covers storage and retrieval of information in organisations.
Apple Rice Recipe - This is the continuation of my recipe story about Apple pickle. I could not resist preparing the Apple rice, as I was so sure that it was going to turn out perfect!
A simple and delicious recipe for Apple Pickle. I experimented with some of the sour apples I had at home! It is an interesting story actually!
This article is about Albinism and the threats faced by people in a particular part of this world because they are albinistic.
Questioning technique or questioning skills is an important aspect in customer services and in other industries where you deal with clients or talk to clients.
Communication is a two way process. Many people do not listen and do not understand what the other person says or feels because they do not know the difference between hearing and listening.
Active listening is about listening to people and understanding them, rather than being understood. It is about valuing the speaker, their speech and their feelings and also finding out the unspoken.
Rafflesia is the biggest flower on earth and is called the Queen of Parasites. There are many species of Rafflesia and there are many that have been discovered recently up till 2010.
This is a poem about feelings of lost love and how betrayal and deceit have created so much hurt deep inside
An article on slugs, their characteristics, interesting facts about them, and how to care for a slug if you wish to keep one as a pet. Kids will be interested, but care has to be taken to maintain all health precautions for the kids and the slug!
The final leg of my project! It has been such hard work and pleasure at the same time, working through all the themes almost successfully as best as I could. This hub has the final set of images from the 52 weeks project 2012.
An article about how and where to find a garden snail and how to catch them, along with some interesting facts and general information.
In this hub, I thought that I will share the beauty of the fall that I witnessed this year. I have not visited places to click landscapes of Autumn season, but these are photos I clicked close to where I live, and also during my little strolls around my office.
This is a continuation of the topic "Communicate in a business environment", as requested by some audience!
This is my third part in my Project 52 photography, a theme a week. I have sailed through half the journey in my project. It was quite an experience. I did miss a few deadlines, but did manage to post them later. Like I mentioned earlier in my introductory page, Part I and Part II, I sincerely need...
A collection of the second part of my Project 52-2012 with notes of what I have submitted in a theme a week photography!
A short descriptive series of hubs where I am sharing my experience during my journey through the photography project that I am determined to complete by the end of this year!
This hub contains the first 13 photos from the complete project, A theme a week - Project 52-2012. This is one of four parts of my entire project.
This hub has detailed information for kids about the moon, the theories behind the formation, the structure of the moon, both internal and external, and a few interesting facts too!
This hub is the practical assignment part of my PTLLS course. This hub has the Scheme of work that I prepared for my micro-teaching session. My subject area is Physics and hence I chose a topic from Physics for my teaching session. I was asked to prepare a scheme of work for a minimum of 6 sessions.
This hub is another practical assignment part of my PTLLS course. I have included my session plan of the session that I used to deliver my micro-teaching session. I was advised that this session can be from my scheme of work or different. I was given a total of 30 minutes for my session. I divided...
This assignment has various parts put together in my portfolio. I have explained each part very clearly in the following sections below.
This hub is a reflective journal of what I learned and experienced through the first session on PTLLS.
This hub summarises my overall development and strengths as a result of attending PTLLS. I have included a personal statement that states where I am now, the subject I wish to deliver and what I wish to do in the future. Also included is my action plan which states what i intend to do to help me...
This hub gives a brief description of how the micro-teaching session was delivered, what resources were used and why they were used.
Structure of Atoms - simplified! A micro-teaching sample for science (Physics) aimed at guiding candidates who are preparing for their PTLLS Micro-teaching session.
Ways in which you would establish ground rules with your learners, and which underpin behaviour and respect for others
what the role, responsibilities and boundaries would be as a teacher in terms of the teaching / training cycle
Different assessment methods available and the ones you would use for your subject area, including reference to initial assessment. The types of assessment records you would complete and why.
Need for keeping records and the types of records you would maintain
Promote inclusion, equality and diversity with your current / future learners, identify other points of referral available to meet the potential needs of learners
Key aspects of current legislative requirements and codes of practice relevant to your subject and the type of organisation within which you would like to work
This is my journey through the course of preparing me to teach in the lifelong learning sector. I completed this course in 2010, and I do not think much would have changed since then. The rules, policies and procedures should pretty much be the same.
Ways to embed elements of Functional Skills in your specialist area
Belonging to a team, is a result of feeling part of something larger than you. It is very important to understand the mission and objectives of the organisation. In a team-oriented environment, I also contribute to the overall success of the organization by working with my fellow members. I might...
In every office, a large volume of communication like letters, circulars, telegrams are sent to outsiders or received from them. Inside the organisation also written materials are exchanged between different departments. A planned and efficient handling of the mail is essential for the success of...
Meetings take place often in every organisation, and they play a very important role in deciding for better performances. I am aware that for a meeting to progress and take place successfully, proper planning and organisation are required. When planning the meeting, I take into consideration the...
An example of how to write about taking minutes for NVQ Business and Administration.
Performance management includes activities that ensure that goals are consistently being met in an effective and efficient manner.
When working as a team, each individual in the team should realise that they have to share a common goal to achieve. So everyone should contribute equally to all the tasks and efforts needed in the team. When people from different cultures, backgrounds, or even the same work together, conflicts are...
Feedback is a really important part of professional development. Sharing feedback with my team, having them give each other feedback, or getting feedback from the team are all good opportunities for team members and myself to continuously improve and for me to grow in my team.
A diary system is maintained to utilise time and complete tasks and appointments in a very effective and efficient way. It helps the organisation as a whole and helps manage my own and other people’s time too. Diaries can be maintained either manually or electronically.
To run companies and organisation effectively, all products and services have to be in place at the right time. Every company has its own supplier. They gather information about suppliers and products through various sources.
A personal statement on how I manage my own performance at work
Candidates will have a thorough understanding of how to plan and prioritise work, how they are accountable to others and how that affects the business, the importance of being supportive, be able to plan and prioritise work load and the importance of doing it and be accountable for their own work.
Candidates will have a good understanding of how to evaluate and improve their own performance by using the feedback from others. They should also be able to draw a learning plan to help them improve their performance.
Learn how to support an organisation’s overall mission and purpose while working as part of a team. Business and Administration Certificate (NVQ) Group B optional unit, level three, four credits.
This unit helps a candidate understand how to plan and organise meetings, how to prepare for a meeting, how to support the running of a meeting, and how to follow up on a meeting.
The NVQ Level 3 diploma in Business and Administration concerns Unit 303, working in a business environment.
In-depth descriptions of the various outcomes for the Business and Administration Level 3 NVQ module on communicating in a business environment.
I lived in the dreams of photography for years, dreaming of taking photographs of nature and my family, dark rooms, developing films, printing photos etc, while I was a girl at middle school
I have written my own life experience of how I regained my passion for photography which I was on the verge of giving up a year and a half before. It all started with that ONE photograph one Winter’s morning last year!
A brief discussion of the reasons why people in the US and many other countries drive on the right-hand side of the road.
This unit gives a thorough knowledge and hands on skills on the purpose of producing high quality documents, know what resources are available in the organisation / company and how to use them, follow all the policies and procedures to produce documents and use resources and stay by the...
This unit gives a thorough understanding of how to take minutes, how to prepare for meetings, what policies and procedures are to be followed, how and why.
This unit covers details of all procedures that are followed while handling mail in an organization, the problems that might occur, and how they are solved and reported.
This unit summarises the purpose of using diaries, the types of diaries, what information are needed to input diary entries, how they are gathered, how tasks are prioritised and why. It also briefly explains how and why to communicate changes, how to solve problems relative to diary entries, and...
This unit under the OCR qualification for Level 3 diploma in business and administration helps a candidate to fully understand the complete procedures of ordering products and services, how to maintain relationships with suppliers and service providers, and how and why to go for good quality...
This is my experience and work all along the complete course of my Level 3 diploma in Business and Administration. In order to pursue this course, one has to already have experience in an office environment, and be well versed in office based skills. Candidates who wish to move on into a managerial...
England has so many beautiful huge gardens and they are all in full glory during the spring and summer season. This is a hub about a small garden in the Georgian town called Ampthill in Bedfordshire.
Forts were built in India during the rule of the kings for various reasons. All over India, we can see Forts, palaces and other ruins that remind us and give us information and also stand a proof of what we read in ancient history. I have written about my experience here while I visited this Fort...
This hub briefly portrays my experience at one of the backwaters of Kerala last month (May 2012) during my visit to India. I have added pictures that I was able to capture during my cruise along the backwaters!!! I hope you enjoy reading this as alongside you have pictures to exactly see what I am...
History behind the invention of flight
This hub is solely written bearing in mind helping school kids with their assignments. I have written down briefly with illustrations where possible, what mountains are, how they are formed, the types of mountains and how you identify the different types of mountains. I hope you enjoy reading...
A brief explanation of the largest and tallest volcano in the entire solar system , the Olympus Mons (extinct volcano) on the planet Mars!!!
In the US, Alaska is the most earthquake-prone state and one of the most seismically active regions in the world. Alaska experiences a magnitude 7 earthquake almost every year, and a magnitude 8 or greater earthquake on an average of every 14 years. The largest recorded earthquake in the United...
The hydro power plant was built with ten turbines. The turbine No 2 started having problems shortly after its installation due to defects in its seals and shaft vibrations. The cavities and crack on the turbine wheel were completely reconditioned in 2000. Despite these efforts, turbine No 2...
Letter writing that is becoming a lost art and an endangered skill.
Destruction of our environment is the biggest contribution that we make to the extinction of many species in the forest. It is estimated that approximately half the number of the world’s animals live in the rainforests. Learn which species are threatened and what you can do to help!
Cherrapunji situated in North East India in the Meghalaya State (separated from the state of Assam in 1972, Meghalaya means “Home of the clouds”) in the Khasi Hills, is unbelievably the wettest place on the planet earth which receives the maximum rainfall in the world, holding a record that it...
This song has been my all time favourite. My mum taught this song to me when I was a little child and also mentioned that it has been her all time favourite. In my early childhood days, we never had any means through which we could either listen to or download this song. My mum has always been on...
This is a short biography of James Travis Reeves also known as Gentleman Jim who was an American country and pop music singer and songwriter popular in the 1950s and 1960s. He was the biggest male star to emerge from the Nashville sound. His songs were big hits in the country and pop charts, until...
Animals are remarkable , that they exhibit their intelligence in so many different ways. Animals can be quite often man's best friend and also the one who can save man's life. Its amazing how smart animals are and how instinctive they can be. We humans definitely do not give them enough credit...
Below is a list of all the Rafflesia species known to man. Most of them were found by the Filipino Scientists after 2002.
Rafflesia is the world’s largest flower which belongs to the genus of parasitic flowering plants. Rafflesia is the official state flower of Indonesia, the Sabah state in Malaysia, and also for the SuratThaniProvince, Thailand.This flower was discovered in the Indonesian rain forest by an...
There have been hundreds of rail accidents in the British Rail History. I have compiled in this hub, the worst rail accidents which were caused due to various reasons.
Some people might have a question on their mind as to how the streetlights turn on automatically when it starts turning dark. There are two ways in which streetlights can work. It depends on what mechanism is actually implemented on the streetlights. Some countries use timers to control the...
The history behind why the English drive on the left side of the road!
Christopher Latham Sholes invented the first practical typewriter in 1866 and then the first practical modern typewriter in 1868 with the assistance of S. W. Soule and G. Glidden. It had a movable carriage which was a lever for turning paper from line to line and a keyboard on which the keys were...
The second largest species of penguins next to the emperor penguins, that are found in the temperate regions of sub Antarctic islands.
What was seen by many as a perfect, victimless crime, turned out to be something that included kidnap, murder and Mafia links, also claiming to be the world’s biggest bank robbery worth 164.7m reais (£40m).
Approximately 80 percent of all aviation accidents occur shortly before, after, or during takeoff or landing, and are often described as resulting from 'human error' while mid-flight disasters are rare but not entirely unheard of.To date there are 5,287 accidents recorded in the plane crash...
Aviation disasters are becoming more and more frequent in the recent times and have attracted the attention of pilots and non-pilots equally. This is due to the increased interest to learn from these accidents. This section provides you information about the 20 worst aviation accident in USA...
These trees that are discussed here can grow to be the tallest trees on earth producing timber, safeguarding clear waters and providing home for a countless number of forest species, if we let them …………….
Bryde's whales, named after the Norwegian whaling entrepreneur Johan Bryde, nearly hundred years ago are found in tropical and sub-tropical latitudes and are the most unusual of the rorquals.
Scientists believe that 3.5 billion years ago an asteroid hit the earth leading to giant tsunamis. They have found traces of this event in some of the oldest known rocks. The giant tsunami would have possibly swept around the Earth several times; submerging and destroying everything except the...
One of the recent visitors to the New York City is a beaver, and no one knows exactly where he came from. It is a guess that he swam down the BronxRiver from WestchesterCounty to the north.
Fezzan is a remote region in Libya, where ancient societies thrived and collapsed as the rains came and went. Sahara is a place of eternal destructions which gives us a picture of dunes and blue sky. We are amazed by its dazzling beauty, but forget that it is one of the great record keeping places...
This is an old article that was written by Olga Zhuravleva where he interviewed Russian ballerina Anastasia Volochkova for the magazine “Golden Time”
We often forget that together the world's oceans and seas cover nearly 71% of the earth's surface. This article will help you understand this blue planet on which we live and how to navigate it.
Ths hub mentions about the health benefits of raw or green mango and also has a healthy recipe to prepare Spicy mango Rice
This is a brief description of the structure of planet earth, written specifically to help educate curious children.