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A Letter From Your Friendly Waffle House Waitress

Updated on August 9, 2010

Dear Customer

Hello! This is your friendly Waffle House waitress writing to you, just wanting to address a few issues.

First let me start by telling you how much I enjoy you coming into our establishment! It's a pleasure to serve you. (Yes I'm being totally sarcastic at the moment, and no I don't care if you don't like my tone)

The reason I'm writing this letter to you, the customer, is to let you in on a little secret. So lean in real close while I scream it into your ear!

Being rude to me, while you know I'm on the floor all alone with a million other customers to take care of, won't get you waited on any faster than the person who came in before you. I mean really, did you not see the thousand cars parked in the parking lot when you pulled in? By some miracle did you think I'd see you walk through that door and leave everyone else waiting while I bowed at your presence and made sure you had everything your heart desired? News Flash hunny, it' doesn't work that way. If you come in last then you get waited on last. Simple as that. I'm not Houdini, and I sure as heck do NOT have 10 arms. (Because trust me, my job would be a whole lot simpler if I did)

Let me explain the difference between a Waffle House waitress and a waitress that works at a place like Longhorn, Ruby Tuesday etc...... When you walk into (let's just say) Longhorn, the first person you see is your Hostess right? Ok that hostess will seat you, get your drink order. Then your waitress will probably come and take your order right? Ok then if you are lucky your waitress (or some other staff member) will come and deliver that order within 1/2 hour after your arrival. You might get lucky to flag someone down to get a refill at some point. Your "waitress" might pre-bus your table (i.e. getting the dirty dishes up when you are done with them) You'll pay your bill, leave her a NICE substantial tip because of the establishment that you are in. Then they will have a bus boy come and tidy that table all up for you. Right? I mean that's usually how that kinda thing works at those places. And of course places like Longhorn are a little more upscale than, say, Waffle House. And you're right, they are. But what you don't understand and what you probably fail to even notice, because your nose is shoved so far up your butt that you can't see it anyway is............ When you walk through the door at Waffle House....................

I am the person that greets you.

I am the person that brings you your silverware.

I am the person that gets your drinks.

I am the person that takes your order.

I am the person that delievers your food to you.

I am the person that makes sure your cup doesn't run dry (and yes at times I am busy and I can't get back to you right away) But I try to compensate for that (depending on your level of understanding, or if you are just being an ass)

I am the person that pre-buses your table.

I am the person that checks you out at the register.

I am the person who washes your dishes.

I am the person who cleans off the table you just left a complete and total mess.

I am the person who sweeps up the floor after you have failed to hit your mouth.

So what you are probably not understanding is the fact that I work hard for the whole $1 you may feel you need to leave me. Granted, if I'm busy and you are not the only table in the restaurant, I do my best every single time to keep myself from being frustrated at you, and try to give you the best possible service I can. I smile, I laugh, I joke with you. And yet you still feel the need to be a relentless, rude jerk. Why?

Needless to say I bust my butt to make sure that your experience at the Waffle House is an enjoyable one, because we really do want you to come back. Just please remember to leave the attitude at home or in the car. Because I am the type of waitress that just doesn't put up with it. I'll be nice as long as you are nice. Being rude the minute you walk through the door is just going to make you a lot more miserable by the time you leave (especially if you have me as the waitress)

Thank you for your understanding as you read this letter. I hope that you get the hint... We want to be friendly and courteous with you, really we do, but when you come in with a chip on your shoulder the only person you are hurting is you. Because we can forget about you sitting there altogether. Thanks for taking the time to read this, and come see me again!

Your Friendly Waffle House Waitress!


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    • Claudia Mathews profile image

      Claudia Mathews 

      6 years ago

      You certainly said a mouth full there! No question that customers can be rude, but you are going to get that EVERYWHERE. Who really is the villain to the waitress in this scenario? I believe the employer is the real culprit... to expect one person to work alone in a restaurant, doing all positions, even washing the dishes, is ridiculous. Its bad enough they pay low expecting the customers who are already spending hard earned money there, they expect them to supplement the wages with tips. (Im against this practice in a big way lol), but to be too cheap to pay two or three people to work, at least at busy times, is outrageous!

    • prettynutjob30 profile image


      9 years ago from From the land of Chocolate Chips,and all other things sweet.

      This is how I felt when I worked at Cracker Barrel,some people can be so rude sometimes,great hub.

    • profile image


      10 years ago

      I feel for you, Sister! I am currently work at Waffle House as a hostess, I only have seat, greet, serve coffe, bathrooms & windows, wipe tables -NOT pre-bus, sweep and mop. I work on the weekends, during the 1st shift; so, I can make tuition (screwed on fin aid). It's a cool job, but sometimes, the customers piss me off.

      Let me tell you about this one guy. So, a man walks in. I greet and welcome him. The man ignores me, and sits HIMSELF at the highbar and a DIRTY spot. I said, ''Excuse me, sir. We have to clear this spot off before you sit down.'' The man says, ''So what you are telling is, I can't sit here?'' I reply, ''No sir, we will clear this spot off as quickly as we can. Would you please go sit over there in the waiting chairs? Then, I will come and get you when it is ready.'' He gets up and walks out. He did us, both a favor, because I certainly didn't feel like dealing with his bullshit for the next 10-40 minutes.

    • HannahsMom profile image


      10 years ago from Mississippi

      From one Waffle House waitress to another...AMEN!!!!

    • cobrien profile image

      Colleen O'Brien 

      10 years ago from Florida

      Kudos! As an ex waffle house employee, you forgot something. All the third shift drunks coming from the club who like to run you ragged and stiff you.

    • profile image


      10 years ago

      yeah I feel you what you r saying I also work at the waffle house sometimes I just want to knock some of the custumers up side their heads and tell them I don't bust my ass off for free

    • profile image


      11 years ago

      You hit the nail on the head,being a person who has worked in both type of places.It's really a shame how some people treat people in the service industy.

    • Sunnyglitter profile image


      11 years ago from Cyberspace

      As a former McDonald's manager, I could relate to this in some ways. I feel your pain!

    • profile image


      11 years ago

      Wow, I really liked this, but I really prefer to goto Waffle House type places. I enjoy the service and the homey environment. I appreciate what you and the other waitresses do. I agree that the more upper end places get paid more for less work! This does not make a lick of sense.

      I hope you see better days ahead my friend and it was fun to read along.

    • profile image


      11 years ago

      Good on you for writing this! People who are rude to those working for a living are dumbasses who deserve to get the same treatment at their work. They also don't know that clients who witness their rudeness are not on their side; we are standing there wishing that the tray near them would tip over on their Guccis and they would get the hell out of the way. Everyone should have to work their way through school as a waiter or waitress, shop person, etc. to gain some empathy for working people. Everyone I know who did so always leaves a good tip. The waffles are excellent at the Waffle House. I have been to expensive restaurants which charge $20 for an ice berg lettuce salad--yeah, just ice berg salad and some pretentious salad dressing. Good food is good food, and bad is bad, no matter how much you pay for it.

    • abrowneydmom profile image


      11 years ago from

      I could never be a waitress...I have 2 left feet! LOL

      We've eaten at the Waffle House once and I didn't really like it. Sorry! It wasn't the service, I think it was the food, we aren't used to it...

    • gqgirl profile imageAUTHOR


      11 years ago from Georgia

      And that would be the shift I work! lol

    • ryancarter profile image


      11 years ago from Falkville, Alabama

      Yeah, yall have it rough. I don't eat at Waffle House unless it's like 3 in the morning.


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