ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Change Management and Change Control: What is the difference?

Updated on March 24, 2015

Simply stated, change management is concerned with the impact on change throughout an organization while change control is specific to IT. Change management is a communication strategy that allows every area of the business to have a voice in change that can help improve early adoption of changes while assisting in preventing costly mistakes. Companies with sound change management strategies carefully plan change so that every area of the business has the opportunity to be aware of, support or object, and ultimately plan for change.

Benefits of Change Management

Change management helps to eliminate the chaos that happens when one department makes a change that negatively effects another department without their knowledge. Companies that invest in change management are less likely to invest in changes that have to be quickly rolled back. For example, say a company takes development requests from customers. Research and development reviews the requests so that the company can recognize trends and be the first to update products in their market segment. If all areas of the business are not included when considering product changes, the changes may not be reflected in marketing materials, pricing may not accurately reflect the new cost of production, or the research team may have missed important legal red flags, regulatory issues, or safety concerns. These are issues outside the realm of change control.

Benefits of Change Control

Change control would only be concerned with changes in the technical environment to computer programs, applications, documentation, and data collection. Change control can stand on its own. Many companies have change control processes to manage the development of technology and the implementation of customizable off the shelf applications without having a change management process. A good change control process provides the IT group with a way to estimate the level of effort, time, and cost of changes to IT systems and applications while managing version or revision control. Version control software requires that developers check in and out code so that developers do not accidentally overwrite each other, changes can be reversed, and code can easily be moved from one platform to another. Change control is an important tool for the management of IT change, but it is limited to IT.

Why Have Both?

Change management, on the other hand considers the impact of change to the entire organization. A simple IT change can cause havoc to the business it supports if everyone impacted by the change is not informed. Data passed from one system to another may be used for reports and calculations in ways that are surprising to an IT team focused on supporting just one application. Even when the IT team is fully prepared the business may not be.

For example, if the sales team requests a change to the way sales forecasts are calculated in the sales management application and careful consideration is not given to how those numbers are used throughout the business issues are very likely to surface quickly. Say the sales team forecasts a number for sales for the quarter but now the team wants a breakdown in the number by product. The IT team makes the change but does not realize that the financial management software relies on the single forecast number to complete financial forecasts. The team supporting the financial software is now trying to figure out why the forecast is broken. HR also uses the forecast number to plan for the hiring of temporary labor when the forecast is high based on a report that is automatically triggered. There is now no trigger and HR will be unprepared to meet workforce demands.

Additionally when outdated applications are replaced everyone in the business needs to be made aware of the potential change so that all business requirements are considered in the selection process. Consideration should be given to the how the current business processes should change. Changing software often gives a business the opportunity to do a larger review to improve efficiency and effectiveness of processes no one has looked at for a while. Training to use the new application should include training to implement the new business processes. Both have to be well documented to get the most out of the time and expense of change

The Final Point

For any business of any size to thrive in the new millennium it must be able to change to meet the demands of new markets, new regulations, and an ever changing customer base. Small businesses in particular need to be able to be fluid. Often it is a small businesses ability to quickly adapt and innovate that is the key to its competitive advantage over larger rivals.

Companies with clear change management policies that include a well organized process and well understood practices are more likely to thrive. A good change management strategy will include but not be limited to change control alone. Change management recognizes that all areas of the business are interconnected. Even small changes do not happen in a vacuum. It is clear to see that while a change in IT most likely impacts one or more areas of the business, changes in the business are just as likely to impact IT as well.

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)