ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Coaching For New Team Leaders

Updated on January 15, 2018

Finding Your Starting Point

If you lead a group of people, you clearly understand the many demands of your time. Most managers will find they spend the majority of their time reacting to the issues of the day, mainly people issues. If you could only find a way to reduce these issues so you could spend more time on building the team and producing the results that your managers expects out of you. In comes the idea of Coaching!! Learn some basic coaching skills and you will discover just how impactful it can be in your results.

Why Do I Need To Coach?

One of the most common questions we hear from new leaders is why do i need to coach team members when it is just so much easier to just tell them what to do? When we get to the point where we understand the process and benefits of coaching that answer becomes clear.

Coaching is a process that fills the needs and desire our team members have. The easiest way to understand this is to think of yourself. Do you desire to have your manager spend some dedicated time with you, providing feedback on your performance and listening to what you are working on and where you want to do in the organization? Most of us do. It makes you feel important when someone spends that kind of time. It gives you clarity around how you are performing and where you can focus on to improve. No different than those that you lead. To show your team members you care about them, you spend time with them.

What do your team members need?

As mentioned above, your team members really have the same needs and desires that you have. Specifically, the need for Significance, Community, and Contribution.

The need for Significance simply means that we do not want to get 'lost' in a sea of others. I do not want to start and end my day feeling like no one really cares about me as a person, only that I comply with the specific requirements you have placed on me as an employee. Coaching fills the significance need simply by taking dedicated time to have meaningful conversations. Meaningful does not mean it has to be just about policies and procedures, but maybe more about me and how I am performing. And better yet, what I think I can do to improve.

Community simply refers to being part of a larger group, a feeling that I belong. We can accomplish filling this need with activities such as team meetings and team building events. It can also be accomplished by team goals. When I get together with others and learn new skills or create monthly goals, I feel that I am now part of this community that has a common goal or objective.

And finally Contribution. How does what I do every day help you as the manager, and the organization, accomplish the goals and objectives you have? Coaching fills this need by providing effective and timely feedback. "Great job", or "remember to smile when we are speaking to a customer". Simple conversations between you as my manager and me that tell me just how I am doing. And then sit down with me once in a while to provide me with specifics, like what are customers saying about 'my' performance.

How Do I Begin To Coach?

When you first begin to learn about Coaching, it can be overwhelming. At the heart of coaching is the ability to ask deep, insightful questions questions that help the team member discover the best answer or direction on their own. But that is not an easy skill to learn, it takes time. In our Coaching program we begin simply with the process of providing feedback. We use the 'SBI' model which simply means take them back to the Situation, walk them through the observed Behavior, and then discuss the Impact. Simple right? But we do not just provide feedback when someone does something wrong!!! We need a healthy balance of positive feedback. We actually want to provide twice as much positive feedback as negative or 'constructive' feedback. So this is a learned skill to train our brain to look for positive behavior as well.

Later in your development you will learn about what we call Development Coaching. This is simply meaningful conversations we have with team members that that we ask great questions, and allow them to do most of the talking as well as problem solving.

Final Thoughts

So as a newer leader of a team, I want to encourage you to start learning about Coaching Skills. Begin with simply making it a point to tell people on your team about how they are performing. Find those great performances and simply share your observations with the entire team.

3 Magic Words

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)