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Communication; Learn the Basics

Updated on February 22, 2011

Here are some basic rules to communicating when in a senior or manager position. There are many different forms of communications such as speaking, writing and listening and which ever way you use these, its always to convey a message of some sort. I will help you to handle the information when communicating and improve relationships between employees. One thing to note is that good communicators make for better managers.

There will be a minimum of 2 people involved in any communication; each may have different views, needs and attitudes. These can present barriers and conflict and may result in the message not being received right. With any communication these barriers must be over come first in order for the message to be received successfully.

Three rules that ensure good communication are:
1. Be clear in your own mind about what you want to communicate.
2. Deliver your message concisely
3. Ensure the message has been clearly and correctly understood

Getting rid of barriers is one of the first steps towards good communication. Always make sure you maintain eye contact, listen to what the other party has to say and by mirroring body language this helps you to communicate successfully.

Different Methods of Communication


Written word is the basis of organisational communication and is used because it is relatively permanent and can be accessed when needed.


Spoken word or verbal exchange in person or by phone are used because it is instant and is used by all businesses on a day to day basis.


Symbolic gestures, positive or negative gestures which can be seen. Actions and body language deeply but unconsciously affect people.


Visual Images can be perceived by a target group and are used to deliver strong conscious and unconscious messages.

When thinking about conveying your message, it is essential that you think about which method you use. You will usually use spoken or written communication and if you want to deliver the message quickly then spoken communication is the best option. For something a bit more formal, you may want to consider written as you will be able to keep this on file for any future reference if needed.

When learning the basics of communicating effectively there are so many different aspects to learn. The points touched on above are the very basics to give to a gentle head start in communication, whether its in a new senior role or just to improve and better your current role.

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    • Vin Chauhun profile image

      Vin Chauhun 

      6 years ago from Durban

      i use all three modes...i like using works...i can bend them into any form.....perfect for using to shape stories....i've been told to keep my hand gestures to a minimum...for they may be construed otherwise....great article ...voted up :)

    • Susan Miles profile image

      Susan Miles 

      7 years ago

      Great hub! In business, I communicate a lot using the written word. It's more of a short, technical type of writing, which is different from what I write on hubpages. I've found that good, clear technical writing can save time and confusion. It's an essential business skill.

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