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Effective Communications - Emotional Intelligence for Business and Leadership

Updated on March 27, 2015

What is the single one item that determines your business success?

Predicting who will succeed in business has been the study of many a university and the question among millions of workers and managers.

One of my best professors at Marquette University Business School drove home the point of "THE one solitary item that will determine your business success". We spent the entire class - the first day of class - the entire hour dedicated to this one question. All bright young freshman answering that question - surely we knew the answer! We guessed and guessed and guessed. Not one of us even came close!

Business acumen - no - not exactly. Intelligence - again not exactly. Hard work - not exactly. What precisely is the ONE single determining factor?

Amazing - all the brilliant freshman students and not one correct answer!

And the answer the professor gave shocked me! It was simply "who you know".

Business connections and how we interact with people is what ultimately gets the job done.

The science of Emotional Intelligence or Social Intelligence how we interact with others is the topic that is critical not just to Human Resource professionals, but to each and every business professional.

What you learn from EI - Emotional Intelligence will serve you well not only in the business world but also with your family dynamics.

Harvard Business Review - Social Intelligence and Leadership

How Research on Leadership Has Changed Business

Biology of Leadership & How It Affects Organization

Dan Goleman is a psychologist whose research has changed how business and leaders do their work around the world. He has over 10 years of research to support his new management theories and these theories do translate into dollars.

Dan Goleman is an expert known around the world for social and emotional intelligence. He is the co-author of the Harvard Business Review article “Social intelligence and the Biology of Leadership”.

Do we allow things to interrupt our ability to focus. Do we see how other people see things.As managers, leaders, do we listen? The social intelligence of listening is a critical business skill.

The outstanding leaders are the ones who first listen and then put all the pieces together. Through coaching employees can elevate their level of emotional intelligence and also through coaching leaders can elevate their level of social intelligence.

Dan Goleman is an expert known around the world for social and emotional intelligence. He is the co-author of the Harvard Business Review article “Social intelligence and the Biology of Leadership”.

HUMAN BIOLOGY – MOLDING AND CHANGING IT

Daniel Goleman combines his journalist skills with his advanced degrees in neuroscience to deliver a science of leadership.

He states that the high IQ employees pose a challenge to the Google management tam. IQ matters, but Daniel Goldman has based his career on the supporting research that emotions are the ultimate guiding force in business and in leadership.

Goleman argues that people can learn how to manage these emotions and therefore have the power to transform our relationship. Relationships have the ability to also mold human biology.

Cognitive and brain science (neuroscience) showcases that we can learn new behaviors and we can learn how to become better listeners.

His belief that raw intelligence is a small part of leadership, the larger determinant of successful leadership is beyond listening - it is complete development beyond emotional intelligence and graduates into superior social intelligence.

SOFT SKILLS HAVE HARD VALUE

The culture of technology and business does not necessarily value our soft skills - until Dr. Goldman research.

Soft skills are catalytic because they allow us to make the best use of our intellectual skills.

In this video, Goldman states that IQ and EI are independent and that there is a floor effect for IQ.

RAW INTELLECT – IQ – AND THE RELATIONSHIP

ELEMENT OF SUCCESS IN THE WORKPLACE

The real job of the trustees of MIT is the fund raising. It wasn’t the brilliant students, it was the people who were good enough to get in, good enough to stay, they were team captains – they were the people who become the biggest donors for MIT.

How well do graduate school exams predict business success. GMAT and GRE – the correlation is random – the correlation is zero. The exams are designs to predict how you will do in your first year of school – and they do that very well. It is a very small factor for business leader and success.

If you want to hire the best person for the job – begin by looking within your own organization and identify the top ten percent. Identify the traits and competency and hire people who model those traits – called "Competency Modeling". This is the new standard for Human Resource professionals and the new standards for business leaders to aspire to.

Tim Sanders: Emotional Intelligence

Daniel Goleman on Google

A New Science - Emotional Intelligence

EI is the field of study of the ability, capacity, skill to identify, assess, and manage the emotions of one's self and of your peers and associates.

Wikipedia shares with us that EI started with Darwin. Darwin's research and studies showed the expression for survival and our ability to adapt. It is this non-cognitive aspect of learning that E.L. Thorndike used to term "social intelligence" to describe the skill of understanding and managing other people.

In a quest to determine success, a full study of the IQ failed to fully explain the relationship. In short, connecting performance with outcomes was not fully explained with IQ alone.

Wikipedia details that: "The first use of the term "Emotional Intelligence" is usually attributed to Wayne Payne's doctoral thesis, A Study of Emotion: Developing Emotional Intelligence from 1985.[7] However, prior to this, the term "emotional intelligence" had appeared in Leuner (1966). Greenspan[8]

Momentum both at the universities and Human Resource offices is gaining on this topic. Greater acceptance will continue to propel this relatively new science.

The issuance of the international best seller by Daniel Goleman "Emotional Intelligence: Why It Can Matter More Than IQ" made this new term common in the workplace.

Power to Transform Relationship and Human Biology

IQ is only part of the equation to success. People can learn how to manage these emotions and therefore have the power to transform our relationships. Relationship have the power to mold not just relationships but also biology. His background in psychology (PhD from Harvard), neurology and journalism (NY Times) has served to substantiate these innovative assertions.

What is Your Emotional IQ?

What is your emotional IQ?

"For decades, a lot of emphasis has been put on certain aspects of intelligence such as logical reasoning, math skills, spatial skills, understanding analogies, verbal skills etc. Researchers were puzzled by the fact that while IQ could predict to a significant degree academic performance and, to some degree, professional and personal success, there was something missing in the equation. Some of those with fabulous IQ scores were doing poorly in life; one could say that they were wasting their potential by thinking, behaving and communicating in a way that hindered their chances to succeed.

One of the major missing parts in the success equation is emotional intelligence, a concept made popular by the groundbreaking book by Daniel Goleman, which is based on years of research by numerous scientists such as Peter Salovey, John Meyer, Howard Gardner, Robert Sternberg and Jack Block, just to name a few. For various reasons and thanks to a wide range of abilities, people with high emotional intelligence tend to be more successful in life than those with lower EIQ even if their classical IQ is average...."

"After finishing the test, you will receive a Snapshot Report with an introduction, a graph and a personalized interpretation for one of your test scores. You will then have the option to purchase the full results. Wish to save this test? Log into your account or register here!



Social Emotional Intelligence

Social and emotional intelligence – what it is - how we handle ourselves – are we aware of our passions – what makes us effective, and how we manage our emotions – recognizing other people’s emotions.

Do you listen and really care? The social intelligence of listening is the real problem of many executives. Outstanding leaders – first listen and get others to contribute. Through coaching leaders can change.

Level of emotional intelligence at every level is a direct indicator of the organization’s effectiveness.

Dr. Goleman states that there is a brutal way to analyze your skills – ask other people, ask your teenager – let them define your strengths. Learning your strengths and finding profitable pockets for improvement will contribute to your company's bottom line and your business success.

Business Acumen - Emotional Intelligence - Social Intelligence

Business acumen, emotional intelligence, and social intelligence are all important but social intelligence is the broader category and now has been determined is THE most important determinant of success.

Business acumen is a concept pertaining to a person's knowledge and ability to make profitable business decisions. Originating within corporate learning and development circles. Despite a lack of consensus on an exact definition, business acumen is often closely linked with the fields of behavioral economics and financial literacy. Often business acumen is associated with financial performance directly.

Emotional intelligence is essentially self-mastery. Social intelligence takes that self-mastery to a new level and incorporate others to such a degree that you become a better leader by feeling in addition to listening to your team members which allow you to lead better to the corporate objectives.

How to Cultivate Emotional Intelligence - Become a Better Leader

For leadership it is social intelligence – tuning into other people. The good news is we can change - we are "trainable." But where to begin. Here are five easy steps:

#1 CARE

Do you care? Are you motivated?

#2 RESEARCH

Get some feedback. More importantly, as Professor Daniel Goleman suggests - get candid feedback.

#3 ANALYZE

Identify your strengths and weaknesses

#4 SEEK POCKETS OF POTENTIAL

Look for areas for improvement – where can you get a bump – how can you improve.

#5 COMMIT YOURSELF TO IMPROVING & LEARNING

Make a learning agreement with yourself to do it a better way

Organizations are integrating this skill in their hiring process and putting into their evaluations and promotion. Putting allot of effort into personal development.

Companies can change the corporate culture to enhance the effectiveness of their leadership.

The Difference Between Emotional and Social Intelligence

The difference between emotional and social intelligence is emotional intelligence is self mastery. Emotional intelligence makes outstanding workers – they are excellent because they have very good discipline,

Great leader’s - science has found is "tuning into other people", and then in turn, utilizing that knowledge to communicate effectively with them, motivate them, encourage them and involve them completely in the team's goals.

I am an old man and I have lived many troubles and some of them actually happened!


Mark Twain

Spirit is the Life, Mind is the Builder, Physical is the Result

Edgar Cayce

Emotional Intelligence Integrated Medicine - Healing and Teaching

Integrated Medicine

Similar to business, integrated medicine is all about social intelligence. The drug Valium suppresses the symptoms – doesn’t solve the bodies real problem. Children don’t suppress their emotions.

The critical analytical brain covers up the emotions as we learn things. We learn things and become more judgmental – negative emotions. The second cause of heart disease is stress – hostility. The second most common killer is our emotion.

The key is our choice – we can choose our emotions.

Mark Twain – I am an old man and I have lived many troubles and some of them actually happened!

Reduce the clutter, eliminate the hostility, anger, reduce the stress.

Healing is facilitated by emotions….

Healing in a matter of seconds – movie clip….it is her presence, her connection that heals. She doesn’t say anything.

Multitasking example – clear the clutter – focus – really touch the emotion – can see more clearly.

Sit Be Still – Clear the Clutter – Create that Aha Moment

Most powerful influences.

Thumb on Top - Example

Thumb on top – feels uncomfortable – touch upon what is fearful. Go to the spirituality to match the learning to what gives them meaning and focus. Can change with training and time.

Our job in medicine in order to facilitate healing is to

Connection that gives life meaning

Spirit is the Life, Mind is the Builder, Physical is the Result Edgar Cayce

Connect our teaching with enthusiasm. We can teach mud.

There is no one absolute. I cannot project my absolute upon you improperly.

3 WORDS

3 Words – A CONNECTION with that which gives life MEANING and PURPOSE

1 TOUCH HEARTS AS WELL AS MINDS

2. LOVE WHAT YOU TEACH – TALK ABOUT DIRT ON YOUR SHOE – THE TOPIC IS NOT IMPORTANT

3 CONNECT TO MEANING AND PURPOSE

EI In Dubai Marilynn Jorgensen - Part 1

6 Seconds Consulting Firm in Dubai

Marilynn Jorgenson is a business consultant in Dubai for a firm that specializes in Emotional Intelligence.

Emotional Intelligence is the use of your emotions as wisdom. If you can harness your emotions and how to become social beings - social - emotional growth. Corporate training works with

The name 6 seconds comes from the scientific evidiences that it takes 6 seconds to flood our body with emotions.

6 Seconds offers a certification program to help workers harness their emotions.

Take 6 Seconds in an eloquent way to manage your emotional landscape. For example, Ms. Jorgensen suggests saying something during your own internal process, look at the person across the table and say I need to think about that - I want to honor what you are saying...really consider what the person is saying and gives you time to

Don't repeat the same kinds of mistakes - use your 6 Seconds to slow things down and become a more effective employee and leader.


Great Leaders - Best Conductors

"The great leaders are like the best conductors - they reach beyond the notes to reach the
magic in the players."

- Blaine Lee, The Power Principle


Great Leaders

When it comes to leadership, you must be successful at empathy, reading other people, and motivating them.

Great leaders communicate well, are empathic because they do care, and most of all great leaders communicate well because they listen and understand and digest.

Emotional/Social Intelligence = Business Success

The old days of simply seeking a high IQ, gaining business acumen are gone, life is more complex, we now know success includes the soft skills of connecting and relating to your employees and peers. Being a leader is hard to define, through science we are learning to quantify the complete set of skills that are needed.

3 Take A Ways For Trimming Your Communication Sails

#1 Business connections are the critical determinant of how well you succeed in business.


#2 Emotional Intelligence (EI) is the science of self-mastery and the mark of a great employee. Social Intelligence is the science of interaction and the mark of a great leader.



#3 Cultivate Your Social Intelligence - Use the 5 Steps Given by Dr. Daniel Goldman

1 CARE

2 RESEARCH

3 ANALYZE

4 SEEK POCKETS OF POTENTIAL

5 PRACTICE

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© 2010 Ken Kline

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    • CelebrateUSA profile image
      Author

      Ken Kline 2 years ago from Chicago, Illinois

      Hi Cassie,

      Thank you so much for the compliment - I am flattered.

      Emotional intelligence is an important component not just for business but also for our personal lives. Life is tough and managing our lives all centers around managing our emotions.

      Thank you so much for stopping by.

    • profile image

      Cassie 2 years ago

      Ppl like you get all the branis. I just get to say thanks for he answer.

    • GmaGoldie profile image

      Kelly Kline Burnett 5 years ago from Madison, Wisconsin

      Dawn Purcell,

      Emotion especially fear can completely control us. Learning emotional intelligence is key to our work life and our personal life.

      I wish when I was a young girl, I knew more about this.

      I felt when I got to college, all secrets were released. I was actually MAD when I learned about philosophy and logic. Boy, IF I had that information in high school, I would have been engaged.

      I think we need to extend our knowledge base and expect more of our high school educational system and include psychology, philosophy, etc..

    • Dawn Purcell profile image

      Dawn Purcell 5 years ago

      very helpful and an interesting subject on the power emotions have on everyday life, but what's it like having none? emotions are a good tool to have and used positive brings endless fulfillment for the person and those around you. There is hope for those emotions that got lost in the early stages of life. All we need is a greater understanding and the hub deserves a round of applause for this is ideal.thank hub x

    • GmaGoldie profile image

      Kelly Kline Burnett 7 years ago from Madison, Wisconsin

      Phillyfreeze69,

      Marquette University is superb. Daniel Goleman is brilliant. This is critical info for all of us - both in our professional lives and our home life.

      Richtwf,

      I am not familiar with Multiple Intelligences - very interesting.

      Thank you for sharing - off to read MI...

    • richtwf profile image

      richtwf 7 years ago

      This is a superb hub packed with lots of very useful information. I am a huge advocate of EI and believe it's not only what you know but who you know and also that IQ gets you the job and that EI (or EQ) gets you climbing the promotional career ladder.

      I'm sure you may be familiar with the concept of Multiple Intelligences first presented in 1983 by Professor Howard Gardner. He suggests that there are more than the standard intelligences that we're more used to hearing about (like linguistic and logical-mathematical intelligence) and that there are more. The two of the other six I wish to highlight to you is related to EI and they are inter and intra-personal intelligence. The former is more concerned with social intelligence and the latter more self-intelligence or self-mastery.

      Anyway here's a link which you might like relating to MI:

      https://hubpages.com/education/How-Smart-You-Be

      Thanks for sharing this great hub. Cheers and enjoy your weekend!

    • Phillyfreeze69 profile image

      Phillyfreeze69 7 years ago

      Very useful and content-rich Hub on the effect that emotional intelligence plays in the success of ones business or personal life. I enjoyed every minute of the Daniel Goleman lecture. What I have learned most is that the amygdala must be kept "in check" on a daily basis. Thanks for the excellent Hub that I am voting up and bookmarking. Marquette is a fine university:)

    • GmaGoldie profile image

      Kelly Kline Burnett 7 years ago from Madison, Wisconsin

      INFJay,

      Thank you for your kind words!

    • James A Watkins profile image

      James A Watkins 7 years ago from Chicago

      This is an outstanding essay. I agree with all of your conclusions. Luckily for me, my emotional and social intelligences are well developed. It sure comes in handy. And I look for it in others. Especially my charges.

    • INFJay profile image

      Jay Manriquez 7 years ago from Santa Rosa, California

      Excellent article! When leaders focus on developing their emotional intelligence, communication is greatly enhanced and thus typical communication "problems" are reduced. Enjoyed your personal touch too.